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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.3
934 Reviews

934 Reviews of Mercedes-Benz of Paramus - Service Center

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March 11, 2022

I had a mobile service done and received a scheduled maintenance service. I was provided a quick appointment and was notified exactly what time I should expect the technician. The technician was pro More

by Brigia8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Technician— Brian Andrews
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's so nice to know that our team made everything easy and they made sure that you were notified about the progress. We're glad to hear that everyone is professional and courteous as well. Thanks!

March 11, 2022

They were Very nice and kind,helpful,smart, Excellent staff. Fast working. highly recommended. Thank you. More

by summerjuly4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Domenic Rigante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin Guzman, Mark Vanblarcom, Kevin Cumberton
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's great to know that our team is very nice, as well as kind, helpful and smart. Thanks for the terrific recommendation as well.

March 11, 2022

Very professional and courteous. Also passionate about customer needs. Only problem is hard to get connected by phone. More

by JOHNKCAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Reyes, Ashley James, Jeff Chun, Jieun Chun
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thanks for saying that our team was very professional & courteous, and passionate. We appreciate your feedback as well.

March 11, 2022

Y experience was Great I had great customer service from the staff a great experience More

by BISHOPJOECLARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Chun, Dan Raspanti
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's nice to hear that our team provided you with great customer service. Thanks!

March 11, 2022

Always sold service fixed the first around correctly. Vehicle is always finished when promised and returned clean More

by JEFF@COVERAGESPECIALISTS.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Raspanti
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

We're so glad to know that our service team is prompt, and you're pleased with everything. Thank you!

March 11, 2022

The car came back to me in nicer condition, engine and body than I anticipated. More

by GORHAM.CAROLYN
Recommend Dealer
Yes
Employees Worked With
Robert Lalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez, Donna Thomas, Carol Dooley, Veronica Heredia, Dan Raspanti, Scott Gordon, Steve Dufalo
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

We're so glad to know that our team exceeded you expectations! Thanks for your very kind remarks.

March 11, 2022

Very favorable service ! Thank you! Profesional Staff and very efficient in keeping me informed about the service More

by IOANNA_AGAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nuha Ksheboon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thank you for saying that our team provided you with excellent service, and you received updates as well. Thanks again!

January 03, 2022

I was encouraged to use the home service to change my tire, it was a little expensive but I did t mind it. Appointment set for 11:30, no one showed up, I called at 1, they said someone will show up at 1: More

by Todd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Lalli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Zarour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez, Donna Thomas, Carol Dooley, Veronica Heredia, Scott Gordon, Steve Dufalo, Don Pettigrew
Jan 04, 2022 -

Mercedes-Benz of Paramus responded

Please allow me to apologize for your 1-star experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 extension 1501

September 10, 2021

I have been leasing automobiles for at least 20 year. This time the was very different Melissa made the process simple and easy and I More

by evelio.gonzalez20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Lee
Sep 14, 2021 -

Mercedes-Benz of Paramus responded

Thank you for the positive five-star review! It was a pleasure to have worked with you and we hope to see you again soon.

July 28, 2021

I had the worst care service evercar rental guys are I had the worst care service ever car rental guys are very rude specially Ben this dealer getting worse over years , this is my 6th car from them a More

by mnhakeem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ben / car loaner
Jul 30, 2021 -

Mercedes-Benz of Paramus responded

Please allow me to apologize for your experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 extension 1501

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