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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.3
934 Reviews

934 Reviews of Mercedes-Benz of Paramus - Service Center

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July 09, 2021

2 star,all others 1{one}star..David Rovello was service advisor for old 2004 mercedes bens..was a recall for 2004 extended warranty for 25 years at No cost. $2,600 .but they charge $180 to check if this wa More

by sammussa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Rovello service advisor
Jul 12, 2021 -

Mercedes-Benz of Paramus responded

.

Jul 13, 2021 -

sammussa responded

Tuneup was made,radiator coolant was made..after $3,750 ,my old car was the same way.....not fixed the problem...''..ignition key is good, and starter had to be change....Yes ,mercedes price key about$200 ea and starter $850....Towed the car to a mercedes mecanic and spende $300..and NO problem any more.....maybe your computer was no working???,,I think all the reviews have to be posted.....Good or Bed......thanks for your feed back.....Sam Mussa. 07/13/2021

Jul 13, 2021 -

sammussa responded

also the auxiliary battery mercedes bens of paramus intaled new one...every job was aske i agreed....only the starter a ignition key,a refused to do the job,you know why.?...becouse if I live my old car there , was gonna go on and on..and the dash board still not fixed,warranty 2 years for this job,lets see if your dealer be able to fix?...By the way,,,,my son by his mercedes at your dealer...

Jul 16, 2021 -

sammussa responded

waiting for response from my review, If U look my bill ,U see the work was done..,I agreed w/the service.luck me I stoped the only service starter and new key...the odometer still not fixed.....next time if I have 1 week for U guys to checke or fixed ..this job have 2 years warranty..,,maybe if fixed I will give a better review.. thanks ..be up to date w/me

May 14, 2021

Melissa Lee is an excellent professional who I always work with when I come to dealership. She does an outstanding job. I recommend her immensely. More

by Tabbiyah6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Lee
May 19, 2021 -

Mercedes-Benz of Paramus responded

Thank you for sharing your experience! We are glad to hear that our team was able to assist you. We look forward to seeing you again!

August 08, 2020

I have purchased 5000 $ extended warranty unlimited mile for 2 years . I had axle and cat problem , I went there 2 times but they said after 80 thousand mile they don’t replace cat and axle was my fault . More

by Blueline327
Recommend Dealer
No
Employees Worked With
David Delmonico
Aug 12, 2020 -

Mercedes-Benz of Paramus responded

Thank you for taking the time to provide your feedback. I'm sorry to hear your experience with us did not meet our five-star standard. Please contact me at 201-597-7131 extension 1501 or markmickens@driveprestige.com to discuss this matter further. -Mark Mickens

July 16, 2020

Robbers ! These guys are literally robbers! They try to give you all recommendations to rip off the money but won't get the fix done. Every time i do an annua More

by Myinbocks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Ingersoll
Jul 17, 2020 -

Mercedes-Benz of Paramus responded

Thank you for taking the time to provide your feedback. I'm sorry to hear your experience with us warranted a 1-star review. I'd like the opportunity to speak with you regarding this. Please contact me directly at 201-597-7131 extension 1501 or markmickens@driveprestige.com. Thank you, Mark Mickens

June 19, 2020

Changing the tire took 5 days . The service agent is David ,wasn’t helpful He didn’t took my tire insurance , I paid for tire, alignment More

by Safwat Shaker
Recommend Dealer
No
Employees Worked With
David
Jun 22, 2020 -

Mercedes-Benz of Paramus responded

Thank you for taking the time to provide your feedback, Safwat. During the Covid-19 period, the insurance companies that handle our claims have been working on reduced hours and staff creating a backlog of claims. As a result, we have offered our customers the option of paying for the repair and getting reimbursed when the claim gets paid. We try and be as helpful as possible when dealing with outside insurance carriers. If you'd like to speak about this further please do not hesitate to call us.

June 10, 2020

O stars. My sister bought a car here in 2008. Shge has all her service done here - even after the warranty - and extended warranty ran out. Over the past 2.5 years, they told her she needed over $7500.0 More

by BRANCAM
Recommend Dealer
No
Employees Worked With
J. Ott , Mercedes Headquarters
Jun 12, 2020 -

Mercedes-Benz of Paramus responded

Thank you for taking the time to leave your feedback, Maureen. We're sorry to hear that your experience with us warranted a 1-star review. We'd like to opportunity to speak with you further regarding this issue. Please call us at (844) 769-7934.

June 06, 2020

Horrible service department. 3rd time there and once again an issue. Scheduled an appt for tire which had a bubble but wasn’t informed that the insurance company is closed on weekends. So I get there an More

by ravin2192
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Ingersoll, Don Pettigrew
March 15, 2020

Horrible experience! I have never been so humilated by any car dealer in my live. On Saturday when waiting for service I asked the manager to switch TV channel to watch LI More

by Derek
Recommend Dealer
No
Employees Worked With
Dennis Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2020 -

Mercedes-Benz of Paramus responded

Good afternoon Derek. We are sincerely sorry to hear of your negative experience. Our staff works to ensure that our customers have a five-star experience while visiting us. At your convenience, please give us a call so we can further correct the situation. Thank you. (844) 769-7934

March 07, 2020

The worst experience when it comes to servicing a high end vehicle. Stay away will rob you blind. Tell you you need things that are not even needed. Even the service director Don is too comfy to talk to More

by GAZCOCKA
Recommend Dealer
No
Employees Worked With
Dennis Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2020 -

Mercedes-Benz of Paramus responded

We are sincerely sorry to hear of your negative experience. Our staff works to ensure that our customers have a five-star experience while visiting us. At your convenience, please give us a call so we can further correct the situation. Thank you. (844) 769-7934

February 27, 2020

I was previously happy with this dealer. While under cert Previously happy with this dealer while under cert warranty battery died.I had to pay to replaceNew management haven’t been backThey don’t care. More

by robtdidio0
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Mercedes-Benz of Paramus responded

Good Morning, I am sorry to hear that your experience was less than exceptional. Please feel free to contact me when you are available at 201-987-2012. I would like to review your last visit with Teresa. Thank you, Krista Parise Customer Experience Manager.

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