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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
934 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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934 Reviews of Mercedes-Benz of Paramus - Service Center
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November 16, 2018
Good sales bad service Service is very slow. Waited 30 mins to get a rep’s attention. When I picked up my car it took 45 mins to get it after the bill was settled. Not v Service is very slow. Waited 30 mins to get a rep’s attention. When I picked up my car it took 45 mins to get it after the bill was settled. Not very efficient. Service elsewhere. More
by VICTORBANG
Verified CustomerEmployees Worked With
Scott Gordon
November 15, 2018
Rather Dissapointed The dealership seemed a bit unorganized. It seems to me that the previous owners, Prestige Motors were more organized and efficient. Maybe it is be The dealership seemed a bit unorganized. It seems to me that the previous owners, Prestige Motors were more organized and efficient. Maybe it is because of the transition period. I will not abandon you yet. Otherwise it appears that the service done to my car was up to standards. More
by Jim
Employees Worked With
Osiel Mancha
November 15, 2018
Scheduled service There were no loaners available for my scheduled service, but service quickly started the service process. While they sourced out alternatives my cars There were no loaners available for my scheduled service, but service quickly started the service process. While they sourced out alternatives my cars service was all completed. Thanks to the team for a great job. I also had time for a hot coffee! Joe Van Hassel More
by jvh527
Employees Worked With
David Delmonico, Scott Gordon
November 15, 2018
Customer Service could have been better Will start by saying the car was serviced fine and the valets were fantastic. The morning drop was inefficient and there seem to be a fair degree of c Will start by saying the car was serviced fine and the valets were fantastic. The morning drop was inefficient and there seem to be a fair degree of confusion on some new systems. There was no call when the service was complete so I had to follow up myself. At the price point that a 20k service comes at with MB you expect a seamless and friendly process. First service was at ray catena and they nailed the process and customer service. They even provided a goodie bag in the car after pick up with water and a snack. Again the job was done done at Paramus but when you are paying 1k for service you expect something more. More
by Sriv
Employees Worked With
Steve Dufalo
November 14, 2018
Not as good as before Not the greatest experience. This service was very good in the past and i was recommending this dealership to all of my friends. Somehow it changed bu Not the greatest experience. This service was very good in the past and i was recommending this dealership to all of my friends. Somehow it changed but not in a good way. I even started considering not buying MB anymore. More
by AOS
Employees Worked With
Scott Gordon
November 13, 2018
True Professionals Joe and rest of the service team showed utmost care and courtesy explaining what the issue was with our car. It was addressed and fixed promptly and w Joe and rest of the service team showed utmost care and courtesy explaining what the issue was with our car. It was addressed and fixed promptly and we were advised to call them if any other issues will arise. Great service!!! More
by NanuetNY
Employees Worked With
Joe Candela
November 13, 2018
Service is AWESOME I drove into the service dept on a Monday Morning, cars were lined up. I was worried! But in a minute or so a service advise took care of me and my ca I drove into the service dept on a Monday Morning, cars were lined up. I was worried! But in a minute or so a service advise took care of me and my car, and as a “waiter”. Was in and out in 45 mins. Also my salesman came by to say hello ( he set up the appt) Like I said Awesome. Thank you Mercedes of Paramus. More
by MARJIEROSE
November 13, 2018
Maintenance and break repairs Joe Candela was very helpful. This is my 2nd or 3rd time working with him and always delivers an exceptional service. My car was in great condition Joe Candela was very helpful. This is my 2nd or 3rd time working with him and always delivers an exceptional service. My car was in great condition when returned - thank you to the MB team! More
by FATIHA24
Employees Worked With
Joe Candela
November 13, 2018
Poor customer service Service took too long to be completed. No communication or feedback from service rep. Phone calls unanswered or not returned. Unacceptable customer Service took too long to be completed. No communication or feedback from service rep. Phone calls unanswered or not returned. Unacceptable customer service by MB. More
by MAFANADOR
Employees Worked With
Glenn Morato
November 12, 2018
Outstanding! Steve Dufalo was amazing! Mercedes Benz of Paramus just gained a loyal customer because of Steve. He is a true asset to the dealership. I will highly Steve Dufalo was amazing! Mercedes Benz of Paramus just gained a loyal customer because of Steve. He is a true asset to the dealership. I will highly recommend him & MB of Paramus. More
by JPM
Employees Worked With
Steve Dufalo
