Mercedes-Benz of Paramus - Service Center

Very disappointed. I just purchased my c class and this car started to break its not even a month. Sales person Adam literally harassed us to give him 5 stars. Worst ex I just purchased my c class and this car started to break its not even a month. Sales person Adam literally harassed us to give him 5 stars. Worst experience of my life. I don’t know who should l speak to resolve my issues with this car. Everyone is so rude and not willing to help . They have zero customer service. Please someone tell me who to approach? More

Worse customer service for service department. I have tried this dealership twice but was disappointed both times. Today, I called to make appointment for 40,000 mile service and was told “it’s $7 I have tried this dealership twice but was disappointed both times. Today, I called to make appointment for 40,000 mile service and was told “it’s $799 service”, I was like ok that’s fine, please give me date and time! Then she told me that I also have one software recall and they need to work on car for full day or maybe two! I was told that because I did not but my car from them that’s why I won’t qualify for loaner car! First of all, I went to same dealership 4-5 times to buy a car (because it’s 2 mins from my home) but they never have same car in stock what I was looking for. I bought my car from Boston which was pain for me but they have same car what I was looking for. Also, I was told 100 times “it’s a Mercedes family and does not matter where you but the car you will always be a family member” which is obviously a xxxxxxxx! To make it even worse I called another dealership at Nanuet and they were super nice and told me that service and software recall can be done in 2 -3 hours. The customer service person was so nice. So my question is if same work can be done at one dealership in 2-3 hours, why Paramus Mercedes needs 2 days! I called Paramus service department back and spoke with Rebeca and wanted to talk to a manager and was told “they are busy and someone will call me back” I never received a call back. So Good Bye Mercedes of Paramus. I will never step in there again ! More

2-3 months ago, I returned parts. They agreed to take them back, minus 20% restocking fee. They said that they will mail me the refund. I still haven’t received my refund, and no one They agreed to take them back, minus 20% restocking fee. They said that they will mail me the refund. I still haven’t received my refund, and no one at customer service doesn’t know how to handle it, but states they will have someone call me. It’s been 2 weeks and no one has called me back. Can someone call me regarding my refund!? Can some direct me in the right direction. This is horrible customer service. I am without parts and the money I paid for them. More

After we purchased our car a year ago we immediately had a leak in our gas line. Now oil oil light is on and we just had the car in for a service!! a leak in our gas line. Now oil oil light is on and we just had the car in for a service!! More

New wiper s were placed but after a week they were broken and were making tweaking sounds when you used them! Also after service B I have encountered all the problems in the world ! A bit disappointed! and were making tweaking sounds when you used them! Also after service B I have encountered all the problems in the world ! A bit disappointed! More

I am happy with the service I had received in the past David Wong is awesome. He assisted me as a sales man to purchase a car . He wasn’t pushy but respected me and listened . David Wong is awesome. He assisted me as a sales man to purchase a car . He wasn’t pushy but respected me and listened . Ashley is awesome she took care of me when I came to have repairs done on my panoramic roof . She set me up with a loaner . Both David and Ashley are true assets to Paramus Mercedes . I am very satisfied. Thank you both . More

Great experience I love this place from sales to finance to service Can’t be beat finance to service Can’t be beat More

Tamar, is the best service advisor! She is helpful and hands on. She truly cares about her clients! She is helpful and hands on. She truly cares about her clients! More

Very friendly, respectful and professional with their work always help solved your problem and they are very understanding work always help solved your problem and they are very understanding More

It took almost 2 days after I made an appointment was when they first looked at my sprinter and another 2 days to fix the problem. Basically, it was 4 days without my delivery vehicle causing me me a wh when they first looked at my sprinter and another 2 days to fix the problem. Basically, it was 4 days without my delivery vehicle causing me me a whole week of list delivery business. More