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Mercedes-Benz of Plano
Plano, TX
2,137 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,137 reviews
April 07, 2022
My 2017 GLE 350 looks amazing after the detail and the new windshield. I loved the attention to detail that my toll tag and inspection sticker were reapplied to the new windshield without damage. I am pa new windshield. I loved the attention to detail that my toll tag and inspection sticker were reapplied to the new windshield without damage. I am particularly impressed by Jorge Garzon. He excels at customer service and makes me feel very fortunate that he is my service advisor. More
by bill.miranda
Employees Worked With
Jorge Garzon
April 07, 2022
Mercedes-Benz of Plano continues to exceed expectations. Their sales and service are the best in DFW! I’ve been working with them for 25 years. Their sales and service are the best in DFW! I’ve been working with them for 25 years. More
by GlenD
April 06, 2022
I always felt like to going for a picnic every time I visit here. I can work from here connecting my laptop. Good internet speed. Good service agent! visit here. I can work from here connecting my laptop. Good internet speed. Good service agent! More
by ttnithi
Employees Worked With
Eli Garcia
April 06, 2022
Great customer service & professional Kept me posted on the status constantly Very welcoming and clean. Rental place was polite and efficient the status constantly Very welcoming and clean. Rental place was polite and efficient More
by Miriamsurafel
Employees Worked With
Eric Alejandrez
April 06, 2022
Dealership is clean ,spacious, well arranged. The customer waiting lounge is perfect for people waiting for their vehicle in service. All personnel are nice and respectful . Nice lounge & snacks The customer waiting lounge is perfect for people waiting for their vehicle in service. All personnel are nice and respectful . Nice lounge & snacks too. Thanks More
by Dmflorece
Employees Worked With
Chad Bunton
April 05, 2022
I would give less than 1-star if I could. This is specifically directed towards Mercedes Benz of Plano and Service Manager Daniel Adams.I brought my car in because of a mildew smell from my a This is specifically directed towards Mercedes Benz of Plano and Service Manager Daniel Adams.I brought my car in because of a mildew smell from my air conditioner. The only problem that I had with my air conditioner was the smell. Everything else worked great. It was cold and blew hard. On March 25, 2022, when it was returned to me, the smell was gone, but the air conditioner barely blew even at the highest level. I documented this right away, March 25 2022, over a phone survey that received the next day. I heard nothing back. They clearly were not interested in resolving the problem. I received 2 other surveys over the next 2 weeks. I filled out another survey on April 5th and was asked by service manager Daniel Adams to return to the service area so they could inspect the damages. What happened next was breath taking. Daniel Adams came back to me with a blower without blades and said that this was the reason it wasn’t blowing. He also said that it wasn’t their fault. I explained that it worked when I brought it in and when I got it back it didn’t work. Daniel Adams seems to believe that logic doesn’t apply to Mercedes Benz of Plano. Anyone with reasonable intelligence can tell you that is clearly Mercedes Benz of Plano’s fault. My air conditioner worked before I brought it in, they worked on it to remove the smell, and now it doesn’t work. Daniel Adams offered to SELL me a new blower with no labor cost. What planet would this be considered a reasonable solution to a problem that Mercedes Benz of Plano created? To anyone who is reading this from Mercedes Benz of Plano, I’ll ask you a simple question….”Would you be satisfied with Mercedes Benz of Plano if you were me?” More
by Donald
Employees Worked With
Daniel Adams
