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Mercedes-Benz of Plano

Plano, TX

Overview
Employees
Reviews
Vehicles
4.8
2,135 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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6455 Dallas Pkwy

Plano, TX

75024

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Showing 2,135 reviews

March 11, 2022

This dealership and in particularly the service advisor we’re terrific. They will be my contact on all future services. More

by linda.a.jefferson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
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Mar 12, 2022 -

Mercedes-Benz of Plano responded

Linda.a.jefferson, we sure appreciate your praise and mention of the terrific advisor your worked with. We see you marked the experience 3-star overall, so if you have feedback on how we may better serve you moving forward, we'd love to hear from you at social@MBplano.com with details. Thanks again for your business and your note. Best wishes!

Mar 12, 2022 -

linda.a.jefferson responded

I must have made an error or someone keyed in the response incorrectly. I was most satisfied with the overall experience and the answer should sho 5 stars. Thanks.

March 11, 2022

Excellent Customer service Excellent Customer service Excellent Customer service Excellent Customer service Excellent Customer service More

by Prayaana.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
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Mar 11, 2022 -

Mercedes-Benz of Plano responded

Prayaana.com, thanks for the 5-star feedback! We're glad to hear our teams customer service was excellent! We're pleased you enjoyed your experience with us look forward to assisting you next time! Thanks again!

March 11, 2022

We were blessed to get a same day appointment for our motorhome. It was diagnosed and repaired the same day. It's no easy task replacing the fuel pump but they got it done and got us back on the road. More

by 1dzredroses
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben in the service department
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Mar 12, 2022 -

Mercedes-Benz of Plano responded

1dzredroses, thanks for noting a great service visit and the same day appointment accommodation! We appreciate your feedback and look forward to serving you again next time. Best wishes!

March 11, 2022

My recent service experience was absolutely awesome ! Many thanks to my service advisor and Mercedes Benz of Plano ! More

by Maryastrauss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Manther
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Mar 12, 2022 -

Mercedes-Benz of Plano responded

Maryastrauss, thanks for noting a great service visit. We sure appreciate your praise and mention of you working with Glenn. Let us know when we may serve you next. Thanks again!

March 11, 2022

Jay Henderson goes above and beyond in his customer service skills. Thank you again for your help. More

by pablo
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
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Mar 12, 2022 -

Mercedes-Benz of Plano responded

Pablo, thank you for noting your time with Jay. We appreciate your mention of his customer service skills. See you next time. Thanks again!

March 11, 2022

Knowledgeable to answer questions about vehicles and provide valuable suggestions which is helpful to make decision.. More

by Yolandachen91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Lu
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2022 -

Mercedes-Benz of Plano responded

Yolandachen91, thanks for your praise regarding working with Eric. We 're pleased to hear you found our team knowledgeable and we look forward to serving you again next time. Best wishes!

March 11, 2022

I have purchased many MB cars/SUV’s over the laSt 20 years and they all have been serviced by the dealer. They are knowledgeable and have treated me very faVorable …no breakdowns and on the road always. More

by Ronjclark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in service
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Mar 11, 2022 -

Mercedes-Benz of Plano responded

Ronjclark, thanks for the 5-star feedback! We're glad to hear our team is knowledgeable and put you in the car of your choice in record time! We're pleased you enjoyed your experience with us look forward to assisting you next time! Thanks again!

March 10, 2022

Great job fixing issues but do wish it didn’t always take a week to complete More

by EricJavaJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 10, 2022 -

Mercedes-Benz of Plano responded

EricJavaJ, we apologize that your recent service took longer than anticipated and appreciate you noting the delay. We look forward to providing you more expedient service on future visits. Thanks again for your business and your feedback. Best wishes!

March 10, 2022

The service advisor,Zach, was attentive, knowledgeable, and very professional. Such a smooth experience for an inconvenient occurrence. Will go back again. More

by baharanmuse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach in service
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Mar 10, 2022 -

Mercedes-Benz of Plano responded

baharanmuse, thanks for the 5-star feedback! We're glad to hear Zach was attentive, knowledgeable, and professional. We're pleased you enjoyed your experience with us look forward to assisting you next time! Take care!

March 10, 2022

Great experience. Kept me abreast of what was going on with maintenance and letting me know costs before proceeding More

by Dan K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asif
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Mar 10, 2022 -

Mercedes-Benz of Plano responded

Dan, thanks for the 5-star feedback! We're happy to hear Asif was communicative and let you know costs before proceeding! We're pleased you enjoyed your experience with us look forward to assisting you next time! Thanks again!

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