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Mercedes-Benz of Plano

Plano, TX

Overview
Employees
Reviews
Vehicles
4.8
2,135 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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6455 Dallas Pkwy

Plano, TX

75024

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Showing 2,135 reviews

September 20, 2021

I took my vehicle in for service and was very pleased with the service and honesty I received from Ben. I was very impressed with my experience and had to leave a review. Thank you so much Ben! More

by Jeff M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben in service
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Sep 20, 2021 -

Mercedes-Benz of Plano responded

Jeff M, thank you for servicing with us and noting that Ben was an honest and excellent to work with. We appreciate your endorsement and we look forward to serving you additionally next time. Thanks again!

September 19, 2021

Good communication skill on issue or need for my MB. Service was completed on time. More

by N/A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yomi Afolabi
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Sep 20, 2021 -

Mercedes-Benz of Plano responded

Thank you for servicing with us and noting good communication with Yomi throughout the experience. Let us know when we may serve you additionally. Thanks again! Best wishes.

September 09, 2021

They normally try to exploit your lack of knowledge to sell vehicle as expensive as they can and persuade you to lease instead of buying. More

by rahulpatil64
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
tj
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Sep 12, 2021 -

Mercedes-Benz of Plano responded

Rahulpatil64, we apologize that you feel negatively regarding your experience shopping with us and will be sure to pass your feedback regrading our team's advice to lease instead of purchase to our management to see why in this particular case a lease was suggested. We appreciate your transparent feedback that we can look into and grow from. If you have questions or we may be of greater assistance, you may always reach our management at social@MBPlano.com. Best wishes!

September 08, 2021

Had a potential gasoline leak. Was able to get in that afternoon and had resolution to the problem by next morning. Picked up car on time with nice car wash. Thank you, Jay More

by Jmwylie23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay
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Sep 09, 2021 -

Mercedes-Benz of Plano responded

Jmwylie23, thank you for sharing 5-stars and mentioning a quick and easy repair experience. We appreciate your endorsement. See you next time. Thanks again!

September 08, 2021

My car is almost 20 years old and I scheduled a 21 point inspection of my car at the time of my oil change when I scheduled my appointment by phone. When I arrived the service attendant informed me that th More

by Annette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Gleason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kolton Adams
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Sep 09, 2021 -

Mercedes-Benz of Plano responded

Annette, thank you for sharing 5-stars and mentioning an excellent visit and great care in the service department. We appreciate your endorsement. See you next time. Thanks again!

September 07, 2021

Zachary your advisor does a superb job.He listens and Zachary your advisor does a superb job. He listens and follow s up. Most importantly he answers his phone. Also, When picking up the car, there i More

by Bbayat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary
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Sep 07, 2021 -

Mercedes-Benz of Plano responded

Bbayat, thank you for sharing 5-stars and noting your experience working with Zachary in service. We appreciate your endorsement and pleased to hear he was a sound communicator and there was no wait. See you next time. Thanks again!

September 07, 2021

Mr. Woolston as usual was courteous, efficient and ready with all the answers. Superb gentleman. More

by Devganguly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven woolston
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Sep 07, 2021 -

Mercedes-Benz of Plano responded

Devganguly, thank you for sharing 5-stars regarding your experience working with Steven Woolston! We appreciate your endorsement. See you next time. Thanks again!

September 02, 2021

I always receive prompt and professional service! Thank you! I can depend on an accurat assessment! it helps to have a Service Advisor! Service is usually time sensitive. More

by Clergy 2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
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Sep 03, 2021 -

Mercedes-Benz of Plano responded

Clergy2018, thanks for noting prompt and professional service on all yoru visits. We greatly appreciate your feedback and look forward to future opportunities to serve you. Thanks again!

August 29, 2021

Yomi was an incredibly professional sales person . He was very focused and made sure I was informed! Finance manager was excellent and well! Looking for a MERCEDES BENZ you must see Yomi today! More

by Coach B
Recommend Dealer
Yes
Employees Worked With
Yomi Afolabi
Report | Print
Aug 29, 2021 -

Mercedes-Benz of Plano responded

Coach Bonds, thank you for sharing 5-stars and noting your experience working with Yomi! Enjoy your new car. We appreciate your endorsement. See you next time. Thanks again!

August 26, 2021

Steven took great care of me, I am definitely going back there, he explained clearly the components of the bill and recommended the do’s & do not’s. More

by ravi pochiraju
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen, Service Dept.
Report | Print
Aug 27, 2021 -

Mercedes-Benz of Plano responded

Ravi, thank you for sharing 5-stars and noting that Stephen took great care of your and provided thorough explantation of everything that was done.. We appreciate your endorsement. See you next time. Thanks again!

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