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Mercedes-Benz of Plano

Plano, TX

Overview
Employees
Reviews
Vehicles
4.8
2,138 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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6455 Dallas Pkwy

Plano, TX

75024

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Showing 2,138 reviews

May 04, 2021

Stephen Gleason was our sales rep & he was amazing! He was kind, attentive to our needs & followed up regularly to ensure we were happy customers! Ali in service was awesome as well! More

by New2mercedes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Gleason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali in service department awesome ????
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May 05, 2021 -

Mercedes-Benz of Plano responded

New2Mercedes, we appreciate your 5-stars and tag of working with Stephen. Thank you for taking a moment to share praise. See you next time. Thanks again!

May 03, 2021

Timely manner, very courteous, friendly, attentive, knowledgeable staff who made us feel welcome. Very professional and helpful. We were offered refreshments as we waited to be taken home. More

by Aseret3952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Williams
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May 04, 2021 -

Mercedes-Benz of Plano responded

Aseret3952, thank you for sharing kind words regarding your experience working with Glenn! We appreciate your kind mention of the timely, courteous, friendly and attentive service you received. Let us know when we may serve you additionally. Thanks again!

April 27, 2021

This was my first visit to Mercedes Benz of Plano to (first)service my pre-owned car but I’m really disappointed with the service they provided me. I was expecting better service but did not fix any iss More

by Mouzam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jay was my assignment tech for service., Alexandro Alvarez
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Apr 27, 2021 -

Mercedes-Benz of Plano responded

Mouzam, we apologize that your recent service experience did not leave you with a positive impression. We understand that our team was unable to duplicate the concern while the vehicle was on site. We passed your note to our Service Director, Stephen Rand who would be happy to have you come back in and ride along with a shop foreman to see if we can duplicate the issue together. You may reach Stephen directly at srand@mbplano.com when you are ready to schedule it. Additionally, we wanted to check and see if tagging “Alexandro Alvarez” was a mistake or if you intended to tag him as part of your recent experience. Alexandro, who is on the sales team, saw the review and was concerned, noting that he had not been part of your recent visit. If it was accidental, we would greatly appreciate it if you could update your tags to include the folks in service you worked with. Talk soon. Best wishes!

Apr 27, 2021 -

Mouzam responded

Alexandro was sales representative when I was looking to purchase the vehicle but nothing wrong with him. My total frustration is on servicing team. Walmart does better service than Mercedes Benz of Plano. They really disappointed me when my car is in warranty. This is my first Mercedes Benz I was so happy to drive. Soon I started sensing bumps and even little stone piece feels like mountain to me now. “Toyota Camry” gives me better feel than Benz. I got for servicing so that they will fix any shocks(what so ever)issue is but I feel worst after service. If Mercedes Benz of Plano wants me to get the car again I will drop it it’s still under warranty.

May 11, 2021 -

Mercedes-Benz of Plano responded

Mouzam, our team heard from Stephen Rand this AM that you stopped back in and the issues with your vehicle have since been resolved. We wanted to confirm that there were no additional outstanding issues and nothing else can do to better serve you. We're standing by to assist and yearn to earn your trust and a better rating, Best wishes!

April 26, 2021

Ben Mitchel was great. Professional, communicated well through my service. Vehical was on time and at the price quoted. Extremely satisfied! I will be back More

by Sslocum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Mitchel
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Apr 27, 2021 -

Mercedes-Benz of Plano responded

Sslocum, thank you for your endorsement of working with Ben! We sure appreciate your kind words and look forward to the next opportunities to serve you! Let us know when we may assist you next. Thanks again!

April 23, 2021

Mercedes Benz of Plano is these best place to take your vehicle to get any service work done on it and they have these best people to take care of your vehicle from the time you take it in to the time you More

by sjallah78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ELI GARCIA
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Apr 23, 2021 -

Mercedes-Benz of Plano responded

sjallah78, thank you for sharing 5-stars regarding our service department! We appreciate your endorsement and look forward to serving you additionally next time. Best wishes!

April 22, 2021

Everything was great! They didn’t take longer than the time promised and Eli made sure to answer any questions I had. He was great! More

by nellya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
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Apr 23, 2021 -

Mercedes-Benz of Plano responded

Nellya, thank you for sharing 5-stars and noting everything was great! We appreciate your endorsement and look forward to serving you additionally next time. Thanks again!

April 22, 2021

I like the dealer but they seem to always suggest additional things that you’re afraid to not accept. This causes pause as to need versus necessary. More

by Jhorton20@att
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lawrence King III
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2021 -

Mercedes-Benz of Plano responded

Jhorton20@att.net, thank you for sharing constructive praise regarding repairs coming up! We appreciate your feedback and look forward to serving you additionally next time. Best wishes!

April 21, 2021

Always prompt to greet me, courteous and friendly. I needed new tires and an alignment. I was given a loaner car since it would take a couple hours. I’ve had my cars serviced at this dealership since 19 More

by JayceeB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writer, loan writer car person, cashier
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Apr 22, 2021 -

Mercedes-Benz of Plano responded

JayceeB, we appreciate your 5-stars and mention of working with us in service. Thank you for taking a moment to share praise regarding your experience getting new tires and an alignment! See you next time. Thanks again!

April 10, 2021

Great end to end transaction. Sales, finance and make ready team. Would love to purchase with them again and would recommend any friends or family to this dealership. More

by Kemarhinds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connie Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Oden
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Apr 11, 2021 -

Mercedes-Benz of Plano responded

We appreciate your 5-stars and mention of a great end-to-end transaction. Thank you for taking a moment to share praise. See you next time. Thanks again!

April 09, 2021

Outstanding customer service! Daniel Adams, the service manager is a true professional. Matt, who looked after me and my Benz was great! Top drawer dealership! More

by Gruntdr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Workman
Report | Print
Apr 10, 2021 -

Mercedes-Benz of Plano responded

Gruntdr, thanks for your mention of outstanding customer service with Daniel and Matt. We appreciate your feedback and look forward to serving you again when the time comes. Best wishes!

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