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Mercedes-Benz of Plano
Plano, TX
2,135 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,135 reviews
April 26, 2021
Ben Mitchel was great. Professional, communicated well through my service. Vehical was on time and at the price quoted. Extremely satisfied! I will be back through my service. Vehical was on time and at the price quoted. Extremely satisfied! I will be back More
by Sslocum
Employees Worked With
Ben Mitchel
April 23, 2021
Mercedes Benz of Plano is these best place to take your vehicle to get any service work done on it and they have these best people to take care of your vehicle from the time you take it in to the time you vehicle to get any service work done on it and they have these best people to take care of your vehicle from the time you take it in to the time you get it back from them. More
by sjallah78
Employees Worked With
ELI GARCIA
April 22, 2021
I like the dealer but they seem to always suggest additional things that you’re afraid to not accept. This causes pause as to need versus necessary. additional things that you’re afraid to not accept. This causes pause as to need versus necessary. More
by Jhorton20@att
Employees Worked With
April 21, 2021
Always prompt to greet me, courteous and friendly. I needed new tires and an alignment. I was given a loaner car since it would take a couple hours. I’ve had my cars serviced at this dealership since 19 needed new tires and an alignment. I was given a loaner car since it would take a couple hours. I’ve had my cars serviced at this dealership since 1999. More
by JayceeB
Employees Worked With
Service writer, loan writer car person, cashier
April 10, 2021
Great end to end transaction. Sales, finance and make ready team. Would love to purchase with them again and would recommend any friends or family to this dealership. ready team. Would love to purchase with them again and would recommend any friends or family to this dealership. More
by Kemarhinds
April 09, 2021
Outstanding customer service! Daniel Adams, the service manager is a true professional. Matt, who looked after me and my Benz was great! Top drawer dealership! manager is a true professional. Matt, who looked after me and my Benz was great! Top drawer dealership! More
by Gruntdr
Employees Worked With
Matt Workman
April 06, 2021
Great service , knowledgeable, very courteous and professional!!! Amazing job!!! Would definitely recommend and continue to do business with Mercedes Benz of Plano.!! Very wonderful team professional!!! Amazing job!!! Would definitely recommend and continue to do business with Mercedes Benz of Plano.!! Very wonderful team More
by dnjmendoza1124
Employees Worked With
Jeff and Jay
April 05, 2021
Zohaib Lalani is an expert customer service professional. He took care of the state inspection to my utmost satisfaction. I continue to pick Zohaib because he took care of all my previous services to my maxi He took care of the state inspection to my utmost satisfaction. I continue to pick Zohaib because he took care of all my previous services to my maximum satisfaction. More
by Sai
Employees Worked With
Zohaib Lalani
April 05, 2021
You continue to send messages to my husband regarding the Mercedes. I’m the one who has driven it for 3 years and elegiac deals with MBPlano. On 3/30 I had an appointment for the car’s regularly scheduled Mercedes. I’m the one who has driven it for 3 years and elegiac deals with MBPlano. On 3/30 I had an appointment for the car’s regularly scheduled maintenance. I was there from 9 am until 12:30 pm. The battery had to be replaced. I had to go looking for my service advisor to find out what was going on. Matt Workman was no where to be found and my car had been ready and sitting on the driveway for 30 minutes! My lease is expiring at the end of this month. I assure you I will never do business with MBPlano or lease another Mercedes. It was a most unsatisfactory experience. On a scale on 0-10, I will give them a 0. XP More
by Upset client
Employees Worked With
Matt Workman, service advisor
