Mercedes-Benz of Plano

Worked with the team to identify a GLE 350 that met our requirements. The team was very helpful with desired features and patient with questions. Mercedes Benz Plano made the overall car buying experience requirements. The team was very helpful with desired features and patient with questions. Mercedes Benz Plano made the overall car buying experience pleasant and hassle free. More

This is my third C300 from Mercedes-Benz of Plano and I am as happy with the latest one as I was with the first. The entire sales process was seamless. I have had the same Service Technician for years an am as happy with the latest one as I was with the first. The entire sales process was seamless. I have had the same Service Technician for years and Chad is excellent. My husband is jealous that I have such a great customer service experience and his is just "okay" because he doesn't drive a Mercedes. More

Salesman was great, finance department explained details thoroughly and store was clean. Friendly atmosphere and willing to work with customer. Great car buying experience and will come back for next purcha thoroughly and store was clean. Friendly atmosphere and willing to work with customer. Great car buying experience and will come back for next purchase More

Benjamin & his coworkers made the process fast, easy & even picked me up at the airport. If your buying a MB Sprinter or any other Mercedes I would recommend contacting Benjamin. He will make it happen. even picked me up at the airport. If your buying a MB Sprinter or any other Mercedes I would recommend contacting Benjamin. He will make it happen. More

This is my 4th MB. Best car ever! Dealership is awesome as for sales & service. Very customer oriented and finance was easy and not pushy. Todd Hurtang has to be the best salesman you’ve ever had! He went as for sales & service. Very customer oriented and finance was easy and not pushy. Todd Hurtang has to be the best salesman you’ve ever had! He went above and beyond finding the right car for me. More

Matt Workman worst advisor that I’ve ever worked with there- stated over and over about his evaluation not concerned about correcting the problem - offered $100 credit so I would give him a better evalua there- stated over and over about his evaluation not concerned about correcting the problem - offered $100 credit so I would give him a better evaluation. He ridiculed me even though I told 3 people...I’ve asked for manager to call me and this hasn’t taken place. More

On 10-23-20 I purchased a new 2021 GLC300 for my wife who wanted a smaller SUV then her 2018 Lexus RX350. Immediately upon purchase, I discovered that the clock in the vehicle was not operating properly in wanted a smaller SUV then her 2018 Lexus RX350. Immediately upon purchase, I discovered that the clock in the vehicle was not operating properly in that sometimes it would indicate a time that was 3+ hours off and then later correct itself. Speaking with MB Plano, they had me reboot the clock which seemed to help for a short period. Subsequently it happened again and I reboot and then it happened again and once again I rebooted. On 12-14-20, after it happened twice again, I called my service adviser and was advised that she would have someone call me to set up a time to bring the vehicle in. After three days of not hearing from anyone, I sent an email to MB Plano advise of the situation and lack of communication. I received an acknowledgment of receipt and that someone would get back to me. It is now 12-19-20, and I still have not heard from anyone. After dealing with Park Place Lexus for some 20 years, I am not accustomed to this kind of customer service or lack thereof. While an problem with a vehicle clock is not major, the lack of communication and response from MB Plano indicates, to me, their low level of customer service. However, the purchase experience was fine but that is only part of dealing with customers. More

Everyone at MB Plano, from Todd in Sales to Chuck in Service, provides OUTSTANDING customer service! We spent several days, and over 48 emails, trying to find THE car, and when I did, the sales process Service, provides OUTSTANDING customer service! We spent several days, and over 48 emails, trying to find THE car, and when I did, the sales process was smooth and transparent. This is my dealership and I cannot imagine going anywhere else! More

A long drive for normally excellent service but this time a miss. A poor vacuum line install on first visit required a remedial second visit. My service advisor was excellent as usual. Service missed a criti a miss. A poor vacuum line install on first visit required a remedial second visit. My service advisor was excellent as usual. Service missed a critical detail. More

Very attentive to all of my needs and kept me updated the entire time throughout the process. Very hands-on and cooperative. Highly recommend this dealership. Z was great! entire time throughout the process. Very hands-on and cooperative. Highly recommend this dealership. Z was great! More