Mercedes-Benz of Plano

Recent major service done with small issue. Daniel the service manager and adviser mark Henley went over and above to handle it. Great service and a great reason to use authorized dealers. service manager and adviser mark Henley went over and above to handle it. Great service and a great reason to use authorized dealers. More

This team remains consistent always providing excellent support for their customers. You are treated the same if purchasing a vehicle or servicing a vehicle. The team works together to offer their customer support for their customers. You are treated the same if purchasing a vehicle or servicing a vehicle. The team works together to offer their customers what is needed More

Ben is very nice person and friendly easy to communicate with him he takes his time very wise man me and my husband like him . with him he takes his time very wise man me and my husband like him . More

Good, Quick service every time good good good good good good good good good good good good good good good good good good good done time good good good good good good good good good good good good good good good good good good good done More

Great service as always. Zachary made sure everything went smooth. Long time customer and they have always kept me coming back with excellent service and communication! went smooth. Long time customer and they have always kept me coming back with excellent service and communication! More

The salesperson demonstrated incredible professionalism throughout the entire process. I highly recommend this dealership for your next Mercedes purchase-- they offer outstanding value and incredible serv throughout the entire process. I highly recommend this dealership for your next Mercedes purchase-- they offer outstanding value and incredible service! More

I was pleased with all personnel I interacted with. My appointment was for 2:00 and they stated the work would be done at 4:00. It was actually done at 4:08 because I watched them drive the car out the b appointment was for 2:00 and they stated the work would be done at 4:00. It was actually done at 4:08 because I watched them drive the car out the back door to be washed. My mistake to say “yes” when asked if I wanted a complimentary car wash. 4:30. No car. 4:45. No car. 5:00. No car. It was then that I went and told Ben that I needed to get my car and get it now. Ben immediately put the paperwork together then went and got my car himself. I exited the dealership at 5:15. I will NEVER get a carwash again. TOTALLY unacceptable to have to wait for over and hour AFTER the car work is completed. More

Mercedes Benz of Plano works hard for the Customer for Mercedes Benz of Plano works hard for the Customer for quality and cost, I appreciate Zachary Vunk Service advisor living up to a long Standard Mercedes Benz of Plano works hard for the Customer for quality and cost, I appreciate Zachary Vunk Service advisor living up to a long Standard More

Our entire experience with Ben and Mercedez-Benz Plano was a pleasure. Ben was exceptionally responsive and found us the vehicle we were looking for in less than one day. He set up a video tour of the veh was a pleasure. Ben was exceptionally responsive and found us the vehicle we were looking for in less than one day. He set up a video tour of the vehicle since we didn’t see it in person, and he helped us get absolutely everything set up over the phone and email since we had limited opportunity to be at the dealership in person. From vehicle purchase to financing to trade in, the whole process was almost too easy. Very highly recommended and very professional! More

Exemplary customer service from all entities and departments. Perfect customer engagement and trusted professional service as purchasing a new vehicle can be a challenge. This is my fifth vehicle pu departments. Perfect customer engagement and trusted professional service as purchasing a new vehicle can be a challenge. This is my fifth vehicle purchased at MB OF PLANO! Love this team! My son purchased three vehicles from this AMAZING TEAM! A very special thank you to Clay Thorne as he continues to go ABOVE AND BEYOND OUR EXPECTATIONS! He never fails! We also know that this team is always there even after the purchase to support and answer any questions we may have. Thanks so much for making this a memorable experience filled with MB EXCELLENCE!! More