Mercedes-Benz of Plano

Excellent experience for my cars maintenance and from my service advisor, stephen. He kept me updated on the status of the maintenance and the issues seen and my options. service advisor, stephen. He kept me updated on the status of the maintenance and the issues seen and my options. More

Excellent all around. Not my first rodeo, and far from my first vehicle purchase, but the purchase and delivery experiences were the best. Highly recommended. first vehicle purchase, but the purchase and delivery experiences were the best. Highly recommended. More

Excellent customer service; extremely timely; much appreciated the consistent and efficient communication throughout the servicing process! I would highly, highly recommend MB of Plano to anyone!!!*** appreciated the consistent and efficient communication throughout the servicing process! I would highly, highly recommend MB of Plano to anyone!!!***** More

I had a very positive and timely service experience at Mercedes-Benz of Plano. I especially liked that they supplied me with a loaner car while my service was being performed. Mercedes-Benz of Plano. I especially liked that they supplied me with a loaner car while my service was being performed. More

I like this dealer,the place is clean and safe,the service good standing.the team very proffesional .They did a wonderfull job on my car. service good standing.the team very proffesional .They did a wonderfull job on my car. More

Great experience overall. The manager, the sales person and the closer were all direct, honest and very helpful. Made the process easy and not intimidating. and the closer were all direct, honest and very helpful. Made the process easy and not intimidating. More

on 8-22-20 When I showed up to get my car there was no on 8-22-20 When I showed up to get my car there was no receptionist, no cashier and I could not find my service advisor?? Also, I was charged $179.0 on 8-22-20 When I showed up to get my car there was no receptionist, no cashier and I could not find my service advisor?? Also, I was charged $179.00 for telling me it would cost $850.00-$1250.00 to fix my sunroof shade? I said do not fix it as it is just slightly out of alignment and I will have it fixed elsewhere. The did no work on the shade, never pulled the head liner....just gave me the quote and charged me $179.00....THAT IS A SCAM. I received two surveys from Mercedes where I asked to be contacted by the dealership and no one has contacted me because I caught them in a SCAM. Beware of Mercedes-Benz service Department. More

Chad Bunton always does an excellent job. The repairman who put the plastic protective cover on my hood did a great job. I also don’t like filling in this kind of customer evaluation. I told Chad that he w who put the plastic protective cover on my hood did a great job. I also don’t like filling in this kind of customer evaluation. I told Chad that he was great and thank you. I asked that Chad please tell the person who actually did the work that I especially appreciated the excellent service. More

I went to Mercedes-Benz of McKinney first but had really bad experience but when I went to them they were Very friendly best experience ever really helped me a lot thank you so much. Highly recommended. bad experience but when I went to them they were Very friendly best experience ever really helped me a lot thank you so much. Highly recommended. More

I received very good and courteous service. Jay had everything in place when I arrived and I was on my way in a matter of minutes. everything in place when I arrived and I was on my way in a matter of minutes. More