Mercedes-Benz of Plano

Excellent Customer Service Experience with Clayton Fraizer After having a very unpleasant customer service experience with Jennifer Collins, a new service advisor was assigned to me. I was extremely pleased Cl After having a very unpleasant customer service experience with Jennifer Collins, a new service advisor was assigned to me. I was extremely pleased Clayton Fraizer. He took the time give me a call to introduce himself and was very warm, positive and professional. Once my vehicle was ready for pick-up, he called again, greeted me upon my arrival, and did a proper checkout to ensure that the window tint and window seal repair exceeded my expectations. As a brand new Mercedes Benz - Plano service department customer, I am happy to say that Clayton COMPLETELY turned around my overall experience and perceptions of this department. His customer service definitely matched the Mercedes Benz brand which is what I expected from the beginning. As a result, I will continue to work with him in the future. More

My experience with MB of Plano was very professional and positive. Jay is always pleasant and personable and I appreciate his helpful and caring attitude. He should teach the younger workers about good cust positive. Jay is always pleasant and personable and I appreciate his helpful and caring attitude. He should teach the younger workers about good customer service, courtesy and how to represent Mercedes Benz. More

The sales of Taylor -5 stars was great, David 3 stars , the finance guy was ok. Did not go they anything just wanted me to sign and leave. I looked thru folder he gave me and found everything I needed but the finance guy was ok. Did not go they anything just wanted me to sign and leave. I looked thru folder he gave me and found everything I needed but he could have done more. More

I was very pleased with the service and quickness in completion. Clayton was great as usual. Thank you Clayton for your great customer service every time. completion. Clayton was great as usual. Thank you Clayton for your great customer service every time. More

The salesperson was honest and upfront from our first introduction through the build process. Told me it would take about six months while others said a couple of months. Stayed on top of the process and introduction through the build process. Told me it would take about six months while others said a couple of months. Stayed on top of the process and kept me informed. The business manager was equally honest and helpful. Never expected to have to wait to purchase a car but it was well worth it. More

Mason did a wonderful job finding a vehicle that I loved and worked for my specific needs. I am more than pleased with my new car and the service I received at Mercedes of Plano. I will definitely be a retu and worked for my specific needs. I am more than pleased with my new car and the service I received at Mercedes of Plano. I will definitely be a returning customer. More

Thanks to all the staff At Mercedes-benz of Plano thanks to our service advisor Stephen Wolson he very Professional and kind.like always .t thanks to our service advisor Stephen Wolson he very Professional and kind.like always .t More

We enjoyed our experience with Mercedes Benz of Plano. Yomi was a perfect host/salesman. The atmosphere was so relaxed and so was Yomi. No high pressure salesman talk. I really liked the text messaging st Yomi was a perfect host/salesman. The atmosphere was so relaxed and so was Yomi. No high pressure salesman talk. I really liked the text messaging straight to Yomi. I haven’t bought a new car in about 7 years so maybe this is normal now but I really felt connected to Yomi and made appointments easily this way. Thank you. More

Great service for my routine maintenance. My service advisor Chad Bunton as always was friendly and profesional. I waited for my car in a safe and comfortable environment. advisor Chad Bunton as always was friendly and profesional. I waited for my car in a safe and comfortable environment. More

Very good customer service. They call you to keep you updated if there are changes to your service order. Nice well maintained waiting area. Very clean updated if there are changes to your service order. Nice well maintained waiting area. Very clean More