Mercedes-Benz of Plano

Strange. Seemed non helpful with question but was willing to answer the question if I paid $159 hourly..so basically didn't want to buy parts I didn't need, so Seemed non helpful with question but was willing to answer the question if I paid $159 hourly..so basically didn't want to buy parts I didn't need, so just wanted an answer but did not receive one. More

Great Service CLAYTON Excellent First time since 2002 I've had a MB CLAYTON got me in and Out no issues Warranty item done quickly car cleaned up and overall EXCELLENT first visit First time since 2002 I've had a MB CLAYTON got me in and Out no issues Warranty item done quickly car cleaned up and overall EXCELLENT first visit More

Best service! I live very close to Park Place but the difference in the two are night and day so I will gladly drive 35 minutes to Mercedes of Plano. Jennifer could I live very close to Park Place but the difference in the two are night and day so I will gladly drive 35 minutes to Mercedes of Plano. Jennifer could not of be more helpful.. I thought I was in a dream! You just don’t find that kind of customer service. This dealership needs to be recognized for their excellent service . More

Service A We were given excellent service. They found a problem that I didn’t know I had. Fixed it under warranty. Left there feeling really good! We were given excellent service. They found a problem that I didn’t know I had. Fixed it under warranty. Left there feeling really good! More

Repeat buyer I recently purchased my second suv from MB Plano. It was a good overall experience and about the right amount of time for my comfort and patience. I recently purchased my second suv from MB Plano. It was a good overall experience and about the right amount of time for my comfort and patience. More

Good service First we called Mercedez road side assistance to change the battery out. He was useless and incorrectly diagnosed the problem, saying it was the start First we called Mercedez road side assistance to change the battery out. He was useless and incorrectly diagnosed the problem, saying it was the starter and it wasn’t a battery issue. So we called Mercedes Plano to come to tow it to be repaired. The Young man checked battery and told us our battery was completely dead. And he logically explained. He replaced with a new battery. Voila! My car works again. Great job! More

AMAZING The facility is second to none . Our sales and finance guys were phenomenal . Dana Stewart and David Celis provided the red carpet of service. Thanks The facility is second to none . Our sales and finance guys were phenomenal . Dana Stewart and David Celis provided the red carpet of service. Thanks Mercedes-Benz of Plano More

Exceptional Sales Consultant and Product Concierge Mike Aman provided a top level exceptional buying experience during our 2020 GLE350 lease. We appreciated Mike's attention to detail and timely of ser Mike Aman provided a top level exceptional buying experience during our 2020 GLE350 lease. We appreciated Mike's attention to detail and timely of service. His information on the GLE350 was clear and easy to understand. I would and will recommend Mike to my friends and family for a MB procuct. Wade Johnson- provided my wife and son a very detail and friendly tutorial that was very helpful. More

Bad experience. Recommended things and way overpriced I brought my car in for routine service @ 45000 miles. Standard Mercedes “A” Service. Service writer texts me later telling me I need an $850 tune u I brought my car in for routine service @ 45000 miles. Standard Mercedes “A” Service. Service writer texts me later telling me I need an $850 tune up on a 2016 car with 45k miles??, a $450 battery (I can buy one anywhere for less than $200) and a $150 air filter. NO. I have an expensive car I bought from you guys. Don’t play me. More

Wonderful service from all - Mike Aman was amazing! I was extremely pleased with the purchase process for me GLS450. Mike Aman was fantastic. So patient, kind, helpful and extremely responsive. At this I was extremely pleased with the purchase process for me GLS450. Mike Aman was fantastic. So patient, kind, helpful and extremely responsive. At this purchase price, you would expect and all-star team, and that's exactly what I received from this dealership. I hope to be a repeat customer for many years to come. More