Mercedes-Benz of Plano

good service Took my car for scheduled maintenance servic. Experience was good. However, the mechanics broke the left door on the arm rest. Called the service Took my car for scheduled maintenance servic. Experience was good. However, the mechanics broke the left door on the arm rest. Called the service rep and left a message and have not heard back. More

Service wasted my time. I called them and told them that I needed a repair and that, although the car was an older model, the part was under warranty and I asked them to chec I called them and told them that I needed a repair and that, although the car was an older model, the part was under warranty and I asked them to check this before I came in. They insisted that I bring the car in. I bring the car in and after several hours, they declare that the part was *not* under warranty. Point being, this all could have been resolved with a few phone calls and a couple of emails but they insisted on wasting half of my day. More

Good service. Overall, mercedes services seem like a ripoff Nothing negative to say about the dealership. They did what they were supposed to do. But the overall cost of service is a ripoff. That's more of a me Nothing negative to say about the dealership. They did what they were supposed to do. But the overall cost of service is a ripoff. That's more of a mercedes problem than any specific dealership. More

Tested Battery Everything was fine until I was charged $200.00 to test my batter for my vehicle. The recent recall was done during the same service visit. Everything was fine until I was charged $200.00 to test my batter for my vehicle. The recent recall was done during the same service visit. More

excellent! My new service advisor Stephen Wolston was fast, efficient, helpful, and friendly. And he knows the cars too! I look forward to having my 2016 GLE 350 My new service advisor Stephen Wolston was fast, efficient, helpful, and friendly. And he knows the cars too! I look forward to having my 2016 GLE 350 and 2016 GLC 300 serviced with Stephen. He seems honest and knowledgeable. More

As always... EXCELLENT SERVICE! I live closer to Mercedes Benz of McKinney, but choose to drive to Plano because I consistently receive excellent service. Accurate service, timely I live closer to Mercedes Benz of McKinney, but choose to drive to Plano because I consistently receive excellent service. Accurate service, timely return of vehicle to me, and nice waiting area. Chad reviewed with me what was completed and what/when my next A/B service will consist of/need to occur. More

Seamless service experience, questionable culture First service experience at Mercedes Benz of Plano. Jay my service representative was very courteous and professional, made it easy and convenient, te First service experience at Mercedes Benz of Plano. Jay my service representative was very courteous and professional, made it easy and convenient, texted me proactively with updates and got me in and out with no hassles. Work was done as expected, car washed and ready when I arrived. Pricing was reasonable for having your car serviced at a Mercedes shop. However: I witnessed another young service rep arguing rudely and publicly with a customer who had a dispute over charges for a diagnostic of two vehicles. Totally unacceptable to speak that way to a customer, let alone out in public. In my opinion he created a hostile environment for the many staff and customers around the cashier area. Even though the customer was probably wrong in this case, management should not tolerate such a rude employee. Made me question whether I will return, I would not want to have to deal with that rep. More

Excellent dealership Dana Stewart in sales is the best. Chad Bunton in service equally the best. They have no equals in the way they care for their customers. Dana Stewart in sales is the best. Chad Bunton in service equally the best. They have no equals in the way they care for their customers. More

Service issue I brought my car in because of random “lurching” while braking. I suggested the car be driven several times a day for several days in order to experi I brought my car in because of random “lurching” while braking. I suggested the car be driven several times a day for several days in order to experience this lurching. Because of the random nature, it likely wasn’t going to happen the first time it was driven. When nothing was found, and I was asked to pick up the car, I was astonished to note the car had been driven only 1.2 miles. It was clearly not given a full and comprehensive testing to determine the cause of my issue! More

Excellent Clayton is excellent service advisor, very well knowledgeable, friendly and responded person. He knows what I need and kept me informed progress while Clayton is excellent service advisor, very well knowledgeable, friendly and responded person. He knows what I need and kept me informed progress while I am waiting. More