Mercedes-Benz of Plano

Left waiting I was left waiting one hour after paying for my car repair. This was after arranging a specific pick up time. Eventually my Service Coordinator search I was left waiting one hour after paying for my car repair. This was after arranging a specific pick up time. Eventually my Service Coordinator searched the dealership and found my car. He apologized and said they brought up wrong car to drop off bay. This was first bad experience in many years with the dealership. Normally, they have amazing service. More

Great service I brought my vehicle in for body repairs from a minor fender bender. My body shop advisor, Will, was excellent. He stayed on top of things and kept me I brought my vehicle in for body repairs from a minor fender bender. My body shop advisor, Will, was excellent. He stayed on top of things and kept me posted on the progress. It was also time for a service check. Will took my vehicle to the service bay once body shop repairs were completed. It was seamless. Alex in service took great care of the service aspect. I’m very pleased. More

Reliable, Consistent Service When I moved to Richardson, I switched dealerships to MBP. I couldn't believe how much better service they provide than the Oak Lawn location. MBP has When I moved to Richardson, I switched dealerships to MBP. I couldn't believe how much better service they provide than the Oak Lawn location. MBP has provided me consistent, transparent service over the past 1.5 years and I appreciate their professionalism. Thank you! More

Tire purchase Johnny did a great job in keeping my appointment on track and getting my car back on the road quickly at the agreed upon price. Johnny did a great job in keeping my appointment on track and getting my car back on the road quickly at the agreed upon price. More

Damaged replacing a tire. Damaged while replacing a tire. Fixed it like new, but took 1 1/2 weeks. Car provided and kept me informed of progress throughout the repair. Damaged while replacing a tire. Fixed it like new, but took 1 1/2 weeks. Car provided and kept me informed of progress throughout the repair. More

Very pleasant experience. Zach was professional and efficient. He met all my needs and went above and beyond! I was helped immediately In a very professional manner. The price Zach was professional and efficient. He met all my needs and went above and beyond! I was helped immediately In a very professional manner. The price was fair and I will definitely be back for my next service. More

Blown away by the service!! I just want to say that I am so impressed by the quality and professionalism that I experienced at MB of Plano. I never feel like that I am an afterth I just want to say that I am so impressed by the quality and professionalism that I experienced at MB of Plano. I never feel like that I am an afterthought, like at some other dealerships. Thanks!! More

Service Appointment I always have a great service appointment with Asif. He is very thorough, always on time, and my car always shows back up cleaned with no water spots. I always have a great service appointment with Asif. He is very thorough, always on time, and my car always shows back up cleaned with no water spots. Asif is the best! More

Professional The dealership was fast, efficient, professional, and provided the highest level of service excellence. Always a pkeasure to get my GLK serviced there The dealership was fast, efficient, professional, and provided the highest level of service excellence. Always a pkeasure to get my GLK serviced there. Great atmosphere too. More

Excellent Service I only take my car to MB Plano and I specifically work Stephen Wolston my service advisor. Stephen is outstanding and provides great customer service. I only take my car to MB Plano and I specifically work Stephen Wolston my service advisor. Stephen is outstanding and provides great customer service. There are no surprises and my car is fixed the first time and I never required to have to bring back car a second time to fix. More