Mercedes-Benz of Plano

I bought a pre-owned Mercedes and the service was excellent, from sales (Reggie Cleveland), to financing (Natalie) and service. This was my first Mercedes, and since my last car purchase (Chrysler) w excellent, from sales (Reggie Cleveland), to financing (Natalie) and service. This was my first Mercedes, and since my last car purchase (Chrysler) was less than pleasant, I was little anxious. But Reggie was a pleasure to deal with. He is very friendly, efficient and not pushy at all. I financed the car with Mercedes Benz Finance (great interest rate) and the finance person (Natalie) was great as well. A day after signing all the documents, I called her to change some options which required a redo of some of the documents. That was not a problem whatsoever, and the change was executed in a friendly and efficient manner. My car was cleaned perfectly inside and outside. I received my license plates and a missing key about a week later. The service department which put on my license plates on was very friendly. All in all, I highly recommend this dealership and I would definitely buy here again.? More

If you can put up with waiting endlessly and poor finance service and accuracy, you can go to Ewing Autohau. I purchased my new car 2 days ago, the experience has been nothing but chaotic. Service stopped service and accuracy, you can go to Ewing Autohau. I purchased my new car 2 days ago, the experience has been nothing but chaotic. Service stopped the moment the contract was signed. I regretted my decision to switch from Lexus to MB. My money is not worth the headache and the stressful experience I have with this dealer! DOUBLE CHECK THEIR MATH!! Their math is always in their favor, and if you don't check their math, you're at a loss. The contract included poor math, and A LOT OF hidden terms. They even messed up with the base sales price by $2,500. I vented my bad experience with the dealer's management, the attitude I received back was defensive and nothing but arrogant. They show no sympathy for what a customer has gone through, as far as they're concerned, they met their sales quota, everything else is your problem. P.S. You have to be in line for just about everything. For someone who's spending $50K on a car, you think it's worth your money and time? DON'T GO TO THAT PLACE, PERIOD. More

If you can put up with waiting endlessly and poor finance service and accuracy, you can go to Ewing Autohau. I purchased my new car 2 days ago, the experience has been nothing but chaotic. Service stopped service and accuracy, you can go to Ewing Autohau. I purchased my new car 2 days ago, the experience has been nothing but chaotic. Service stopped the moment the contract was signed. I regretted my decision to switch from Lexus to MB. My money is not worth the headache and the stressful experience I have with this dealer! DOUBLE CHECK THEIR MATH!! Their math is always in their favor, and if you don't check their math, you're at a loss. The contract included poor math, and A LOT OF hidden terms. They even messed up with the base sales price by $2,500. I vented my bad experience with the dealer's management, the attitude I received back was defensive and nothing but arrogant. They show no sympathy for what a customer has gone through, as far as they're concerned, they met their sales quota, everything else is your problem. P.S. You have to be in line for just about everything. For someone who's spending $50K on a car, you think it's worth your money and time? DON'T GO TO THAT PLACE, PERIOD. More

Be careful of your choice of Service Writers/Advisors. Be careful of your choice of Service Writers/Advisors. My experience has be stellar over a 13 year period EXCEPT for one visit for service when Don Be careful of your choice of Service Writers/Advisors. My experience has be stellar over a 13 year period EXCEPT for one visit for service when Don was out sick. I was staggered by the push to write as much service as possible without regard to need. Don has never ever done this. Don has always approached my car service as if it were his - and his wallet. More

I bought from Autohaus in 1992 and again in 2000. Two totally different experiences. They no longer care about the customer. I got a good deal pricewise because I drove the bargaining and I could have totally different experiences. They no longer care about the customer. I got a good deal pricewise because I drove the bargaining and I could have cared less if they or someone else sold to me. Autohaus beat everyone else. I have tried to buy again in 2005-2006 but was treated like a lepper from Ford land. I did not buy another MB. I was treated very well at LEXUS & BMW. I bought BMW and was very happy with the deal at Moritz. Then I had to experience the Moritz service department! Whoa, was that bad. Another story another time. More

When I purchased my new vehicle, I received best price available at that time. But that where it stops. After I signed my paper work, I was nobody. When I went back to pick up my car after two days, my ca available at that time. But that where it stops. After I signed my paper work, I was nobody. When I went back to pick up my car after two days, my car was dirty, not washed or detailed (as promised), gas tank was empty, sales person spent less than 15 minutes to explain all the features of the car. Never got introduce to the service department or explain service procedure. Not a single follow up call from the delearship. My teleaid system was not working because sales person forgot about it. Its like we got your money, we don't need you any more! Sales person even yelled at me when he received new buyer's survey, as I gave my honest opinion in that survey. Buy from this dealership if you want to be yelled at after you purchase your 56K+ car! More