Mercedes-Benz of Plano

Enough is enough I owe a MB C300 sedan. Less than 2 years ago, there was MB recall for the battery so this dealer replaced it. Lately, the car has been displaying a me I owe a MB C300 sedan. Less than 2 years ago, there was MB recall for the battery so this dealer replaced it. Lately, the car has been displaying a message about SRS malfunctioning so we took the car to this dealer. After keeping our car at their service center for almost 5 days, they finally informed us that the problem was from the battery as it is the end of its life. We were shocked as the battery was replaced just less than 2 years ago and we feel no issues related to that. They insisted that this was the only thing they can find wrong. Based on that, we end up paying hundreds of dollars to replace the battery. But just few days later, the same message came up again so we took the car back. This time they said that the problem is from the driver seat belt as they think it is faulty and there is also a "ground wire" needs to be repaired. They asked for $940 for those new repairs. When we questioned how come they said there were no problems when they checked this problem just few days ago and they made us replace a relatively new battery, their response was that we should be "thankful" to them that they caught this battery problem early. When we asked them if they are sure that this seat belt diagnosis is truly the problem, they said they are not. At this point, we told them to stop working on our car as we can not trust them anymore for anything. We asked them to credit us for the cost of the battery that they made us unnecessarily replace. They refused, saying that they can not credit us for a job done previously. This is not the first time we have issues with their service and this last experience is the last straw that made us say "enough is enough" of this dishonest practices of this dealership. We are really mad how we got cheated and ripped off thinking we were dealing with a luxury car dealership. More

Another First Rate Car buying treatment!!! We just purchased our 8th Mercedes . We find Larry Reeg to be a very competent, knowledgeable and professional Mercedes Benz salesman... In our car We just purchased our 8th Mercedes . We find Larry Reeg to be a very competent, knowledgeable and professional Mercedes Benz salesman... In our car buying experience he is the best car salesman we have had. More

Service excellence Trustworthy service that leaves no questions unanswered. Had my brand new e350 in for some electrical repair work, and door had small dent on it, whi Trustworthy service that leaves no questions unanswered. Had my brand new e350 in for some electrical repair work, and door had small dent on it, which wasn't on the car when turned in for service. Service manager immediately acknowledged it upon verifying with service advisor, and kept my car, got it repaired to the point where I could not locate the dent. More

Great Car - Great Service! This is our sixth Mercedes Benz and you come to expect quality and you get it! Clay Thorne has helped us in the past and did also with this purchase. This is our sixth Mercedes Benz and you come to expect quality and you get it! Clay Thorne has helped us in the past and did also with this purchase. His advice is sought and always on target! He is never too busy to lend a hand or help. When we left KY we thought we would never have another dealership like we left. From our first meeting up to last week and my new MB, Plano has matched all our expectations and more, We would highly recommend Clay and Mercedes Benz of Plano. Lynn & Alan Wagner Dallas More

Great Service and first rate Treatment !!!! My service Rep is Randy Walding he is always a good listener and gives the best advice as far as the service of my car. He goes the extra mile to mak My service Rep is Randy Walding he is always a good listener and gives the best advice as far as the service of my car. He goes the extra mile to make sure my automobile is in tip top shape. The only problem i have is with the washing of the automobile. The service people put there feet on the bottom of the door and they leave the inside of the car dirty. When you wash a car make sure you wipe the windows down and the outside of the car. More

First Class Treatment! I want to let you know what a wonderful experience my husband and I had working with Rebecca Perry when we bought our first Mercedes Benz. She is pro I want to let you know what a wonderful experience my husband and I had working with Rebecca Perry when we bought our first Mercedes Benz. She is professional, friendly and so great to work with. She made the whole process so easy and it went so quickly. We had such a great experience that we returned and bought another vehicle from her! I have recommended her to many of my friends and coworkers. You are so lucky to have such a great person working for you! More

Great service! Was a great dealership to work with. Daniel was great and really worked with me on the price of the repairs. Would not go anywhere else! Was a great dealership to work with. Daniel was great and really worked with me on the price of the repairs. Would not go anywhere else! More

Excellent! My service rep Randy is always polite and helpful! Love working with him every visit! Appreciate the extra mile he puts into every pick up and drop of My service rep Randy is always polite and helpful! Love working with him every visit! Appreciate the extra mile he puts into every pick up and drop off! Keep up the good work! More

I could not ask for more. I will recommend MBPlano over any other dealership, period. Because of employees Marc Henley and Robert Vasquez my 21-year old almost 260,000 miles M I will recommend MBPlano over any other dealership, period. Because of employees Marc Henley and Robert Vasquez my 21-year old almost 260,000 miles Mercedes is still operational. And, only because of Marc and Robert! When I am having my registered Classic vehicle repaired I make numerous telephone calls to Marc and Robert. They never fail to respond to my numerous questions, ever. Robert is the Guardian of its Parts and Marc is the Guardian of Completion. Marc and Robert are perfect Team Players who are totally devoted and loyal to MBPlano in conjunction with making its customers happy. It is because of the honesty and integrity of these Gentlemen is exactly why I retain my business with MBPlano after leaving Park Place 10 or so years ago. I love this dealership and believe it to be in the best interest of the "Red Baron" (my Mercedes). I could not ask for more. More