Mercedes-Benz of Plano

wonderful car buying experience Mr Gleason was so nice and helpful. I found the whole car buying process to be pleasant instead of the usual stressfulness. This is my second Mercedes Mr Gleason was so nice and helpful. I found the whole car buying process to be pleasant instead of the usual stressfulness. This is my second Mercedes but my first time working with Mr Gleason. I will defiantly request him the next time I buy my new car and recommend him to all my friends and family. More

Excellent X 100! My experience at MB of Plano, TX was excellent because of Norman Rivers. What a professional, dedicated, and "caring" person. I bought a pre-owned 2 My experience at MB of Plano, TX was excellent because of Norman Rivers. What a professional, dedicated, and "caring" person. I bought a pre-owned 2007 CL550 from him. I was down visiting family and had been looking at MB. Norman took care of all my requests and more. He made this whole experience very special because of his attention to detail, his wanting to take care of me above and beyond what is expected. Norman Rivers is what MB is all about. It was his personalized attention and "caring" attitude which extended beyond the sale of the vehicle. I had to drive back to Seattle, WA and Norman gave me his cell phone to call him if I needed anything. He made sure the vehicle was ready to go and I even had to scratch the grill and he came to the rescue for that too. He had his friends in the Body Shop help me too. Those guys were great and gave me a pep talk. He called me a couple of times to check on me as I was driving home. I also had to call him about some questions I had with the MB. Thank you Norman Rivers for really giving me the best customer service. When it is time for another MB, I will be flying back down to see Norman. If you need a MB, stop by and see him today. Tell him Karen from Seattle sent you! More

Always ask for Stephen Gleason Mr. Gleason has sold my husband and I 4 vehicles in the last 8 years and I even brought my inlaws down from Oklahoma to see him and they purchased an Mr. Gleason has sold my husband and I 4 vehicles in the last 8 years and I even brought my inlaws down from Oklahoma to see him and they purchased an ML from him as well. He is unlike any other dealer out there. Of course the type of vehicles he pushes can more or less sell themselves, but to us the car is just a perk in the experience. Mr. Gleason makes me feel like I got the best price possible and any thing I have a question about he had an answer for me. After the sell of the car you are given a service rep to take care of your needs with oil changes and such. Mr. Gleason gave us the best rep on the grounds, Mitzi Crenshaw. Be sure and ask for her. She has been able to fix my car out in the driveway for free! Your vehicle is very important to you and your family so you want someone honest to take care of it. One time $20 had fallen in between the driver seat and the console which we didn't even realize. The mechanic who serviced our car found it and told Mitzi and placed it in the cup holder for us. That is the type of honesty the dealership has to offer and it all starts with Mr. Stephen Gleason. See him for the best price possible! More

My recent visit to Mercedes Benz of Plano Marc Henley is professional Service Adviser Nathan Myers is a professional Service Manager they both treated me as a valued Customer and provided me w Marc Henley is professional Service Adviser Nathan Myers is a professional Service Manager they both treated me as a valued Customer and provided me with excellent Customer Services I would recommend all my friends and family to get there card serviced at Mercedes Bens of Plano, I have been service my car there for the last Six years and Marc Henley is my Service Advisor for the last six years he always let me feel that I am the a value Customer . Zouheir and Suzan Maarouf. 972-816-4745 More

Great experience We worked with Clay Thorne to purchase a pre-owned E350 and everything from the first introduction to taking possession of the vehicle, was a great ex We worked with Clay Thorne to purchase a pre-owned E350 and everything from the first introduction to taking possession of the vehicle, was a great experience. Knowlegable and courteous customer servive. More

New Car Purchase I was very pleased with my entire experience at MB of Plano after visiting another MB dealership in Dallas. The two experiences were totally differen I was very pleased with my entire experience at MB of Plano after visiting another MB dealership in Dallas. The two experiences were totally different. I enjoyed the ease to move around without the congestion. Lawerence King was diligent in his efforts with helping me order the vehicle of my choice and keeping me updated on the delivery status. I truly enjoyed him as a saleman. I enjoyed getting familiar with my 2015 SLK with the help of Heidi, and finally wrapping everything up with Mitch. He definitely made the money piece of it a little more tolerable and he's a Soldier...Army HOOAH!!!! I will definitely utlize MB of Plano for all my service needs and will tell others who are interested in joining the MB family. I am enjoying "Lola" my SLK and we will be in to see you soon for a car wash. LMB More

Great service at MB of Plano My experience with Mercedes-Benz of Plano has been excellent. Even though I just barged into his office without an appointment, Daniel was very profes My experience with Mercedes-Benz of Plano has been excellent. Even though I just barged into his office without an appointment, Daniel was very professional and understanding. He took the time to listen to my issues, assisted me in getting my warranty work covered, quickly got me into a loaner and on my way, and he kept me updated with the status of my car throughout the day. I will request Daniel Adams as my service adviser from now on. The actual service that was performed was also top notch. My car has not run this smoothly for a while. I highly recommend Mercedes-Benz of Plano. More

Excellent service and support. “Excellent service and support. Recommend Danny Higgins for pre-owned sales at the level of 10 out of 10. He will find your car for you and walk ev “Excellent service and support. Recommend Danny Higgins for pre-owned sales at the level of 10 out of 10. He will find your car for you and walk everything through to 100% satisfaction. Service department with Nathan Myers, service manager and Deana Lisby, service underwriter receive the highest praise for checking the vehicle out and insuring you drive out receiving exactly what you expect from a Mercedes Benz experience. More

Car Purchase Pleasant experience, staff was professional, knowledgable and courteous. Planned just to look, but ending up purchasing. Stephen Gleason was a pleasur Pleasant experience, staff was professional, knowledgable and courteous. Planned just to look, but ending up purchasing. Stephen Gleason was a pleasure to work with. Process was pretty smooth, follow-up from Stephen was appreciated. More

Best MB service center in the mtreoplex MB of Plano is the best Mercedes service center in DFW. I have used MB of Dallas, but MB of Plano blows them away as far as dealership that understand MB of Plano is the best Mercedes service center in DFW. I have used MB of Dallas, but MB of Plano blows them away as far as dealership that understands customers needs and quality of repair work. Mitzi Crenshaw is also the best Mercedes Service representative in the entire country. Whenever I have a question or service issue, I can call her personal cell phone and have her explain what the repair time and average cost will be before I either have car dropped off or towed in. When I arrive at the dealership she normally has me in and out to a loaner car in less than 5 minutes. Also her service quotes are normally within 99% of the quote or estimate she provided when I dropped off the car. She also will take time to explain repairs need or recommended. She never tries to oversell me services I do not need.And unlike other brands who will not give you a service estimate until they have taken apart the car, I have never experienced this at MB Plano. They lawyas provide intial quote and estimate for time of repair. The only reason I am buying another Mercedes is due to the service quality and staff at MB Plano. I highly recommend them to all my colleagues and friends.They are always 5 star service on my car and they way they treat customers. More