Mercedes-Benz of Plano

Great Customer Service experience Marc Henley my Advisor is a great guy I have been dealing with him for the last six years he is very professional he is always friendly and he is alwa Marc Henley my Advisor is a great guy I have been dealing with him for the last six years he is very professional he is always friendly and he is always let me feel that I am very important he explained the issue in professional and detailed way and he gave me his recommendation, he provided me with a loner car and he called me when my car is ready and he finished the issue within the time frame he told me, Nathan the Service Manager is very professional young guy he is always friendly and let me feel I am very important, I would to recommend my family and friends to take their cars to Metcedes Plano parkway dealer , Zouheir and Suzan Maarouf More

Great scheduled maintenance experience! Thanks Bonnie for making my scheduled maintenance experience so wonderful!! You are certainly an asset to MB of Plano! I recommend the dealership and Thanks Bonnie for making my scheduled maintenance experience so wonderful!! You are certainly an asset to MB of Plano! I recommend the dealership and YOU to all of my friends. Thanks again! More

Rebecca Perry provided first class treatment! Thanks to Rebecca Perry I had an excellent experience at MP of Plano. I had previously visited other MB dealers in the Metroplex and did not receive t Thanks to Rebecca Perry I had an excellent experience at MP of Plano. I had previously visited other MB dealers in the Metroplex and did not receive the personal attention that Rebecca gave us. I was so impressed that I purchased my car on the first visit! She made the whole process smooth and stress free. This was the quickest car that I have purchased from in the door to driving out of the dealership. I was so impressed to her that I have now become a repeat customer of hers. She really knows how people want to be treated and provides friendly and first class service. I will tell all of my friends and co workers to see Rebecca for their new car purchase. More

great service Thank you Brian ! Very helpful, knowledgeable, courteous and professional. I will definitely come back to this dealership for future service and will Thank you Brian ! Very helpful, knowledgeable, courteous and professional. I will definitely come back to this dealership for future service and will recommend it to ally acquaintances. Thanks again ! More

wonderful car buying experience Mr Gleason was so nice and helpful. I found the whole car buying process to be pleasant instead of the usual stressfulness. This is my second Mercedes Mr Gleason was so nice and helpful. I found the whole car buying process to be pleasant instead of the usual stressfulness. This is my second Mercedes but my first time working with Mr Gleason. I will defiantly request him the next time I buy my new car and recommend him to all my friends and family. More

Excellent X 100! My experience at MB of Plano, TX was excellent because of Norman Rivers. What a professional, dedicated, and "caring" person. I bought a pre-owned 2 My experience at MB of Plano, TX was excellent because of Norman Rivers. What a professional, dedicated, and "caring" person. I bought a pre-owned 2007 CL550 from him. I was down visiting family and had been looking at MB. Norman took care of all my requests and more. He made this whole experience very special because of his attention to detail, his wanting to take care of me above and beyond what is expected. Norman Rivers is what MB is all about. It was his personalized attention and "caring" attitude which extended beyond the sale of the vehicle. I had to drive back to Seattle, WA and Norman gave me his cell phone to call him if I needed anything. He made sure the vehicle was ready to go and I even had to scratch the grill and he came to the rescue for that too. He had his friends in the Body Shop help me too. Those guys were great and gave me a pep talk. He called me a couple of times to check on me as I was driving home. I also had to call him about some questions I had with the MB. Thank you Norman Rivers for really giving me the best customer service. When it is time for another MB, I will be flying back down to see Norman. If you need a MB, stop by and see him today. Tell him Karen from Seattle sent you! More

Always ask for Stephen Gleason Mr. Gleason has sold my husband and I 4 vehicles in the last 8 years and I even brought my inlaws down from Oklahoma to see him and they purchased an Mr. Gleason has sold my husband and I 4 vehicles in the last 8 years and I even brought my inlaws down from Oklahoma to see him and they purchased an ML from him as well. He is unlike any other dealer out there. Of course the type of vehicles he pushes can more or less sell themselves, but to us the car is just a perk in the experience. Mr. Gleason makes me feel like I got the best price possible and any thing I have a question about he had an answer for me. After the sell of the car you are given a service rep to take care of your needs with oil changes and such. Mr. Gleason gave us the best rep on the grounds, Mitzi Crenshaw. Be sure and ask for her. She has been able to fix my car out in the driveway for free! Your vehicle is very important to you and your family so you want someone honest to take care of it. One time $20 had fallen in between the driver seat and the console which we didn't even realize. The mechanic who serviced our car found it and told Mitzi and placed it in the cup holder for us. That is the type of honesty the dealership has to offer and it all starts with Mr. Stephen Gleason. See him for the best price possible! More

My recent visit to Mercedes Benz of Plano Marc Henley is professional Service Adviser Nathan Myers is a professional Service Manager they both treated me as a valued Customer and provided me w Marc Henley is professional Service Adviser Nathan Myers is a professional Service Manager they both treated me as a valued Customer and provided me with excellent Customer Services I would recommend all my friends and family to get there card serviced at Mercedes Bens of Plano, I have been service my car there for the last Six years and Marc Henley is my Service Advisor for the last six years he always let me feel that I am the a value Customer . Zouheir and Suzan Maarouf. 972-816-4745 More

Great experience We worked with Clay Thorne to purchase a pre-owned E350 and everything from the first introduction to taking possession of the vehicle, was a great ex We worked with Clay Thorne to purchase a pre-owned E350 and everything from the first introduction to taking possession of the vehicle, was a great experience. Knowlegable and courteous customer servive. More