Mercedes-Benz of Plano

Car Purchase Pleasant experience, staff was professional, knowledgable and courteous. Planned just to look, but ending up purchasing. Stephen Gleason was a pleasur Pleasant experience, staff was professional, knowledgable and courteous. Planned just to look, but ending up purchasing. Stephen Gleason was a pleasure to work with. Process was pretty smooth, follow-up from Stephen was appreciated. More

Best MB service center in the mtreoplex MB of Plano is the best Mercedes service center in DFW. I have used MB of Dallas, but MB of Plano blows them away as far as dealership that understand MB of Plano is the best Mercedes service center in DFW. I have used MB of Dallas, but MB of Plano blows them away as far as dealership that understands customers needs and quality of repair work. Mitzi Crenshaw is also the best Mercedes Service representative in the entire country. Whenever I have a question or service issue, I can call her personal cell phone and have her explain what the repair time and average cost will be before I either have car dropped off or towed in. When I arrive at the dealership she normally has me in and out to a loaner car in less than 5 minutes. Also her service quotes are normally within 99% of the quote or estimate she provided when I dropped off the car. She also will take time to explain repairs need or recommended. She never tries to oversell me services I do not need.And unlike other brands who will not give you a service estimate until they have taken apart the car, I have never experienced this at MB Plano. They lawyas provide intial quote and estimate for time of repair. The only reason I am buying another Mercedes is due to the service quality and staff at MB Plano. I highly recommend them to all my colleagues and friends.They are always 5 star service on my car and they way they treat customers. More

Mercedes of Plano service review Needed a Saturday repair. Dealer was accommodating, fast, less expensive than local repair shop. Also found some warranty work needed and washed car. Needed a Saturday repair. Dealer was accommodating, fast, less expensive than local repair shop. Also found some warranty work needed and washed car. Great visit! More

SERVICE BO AND BODY SHOP FOR HAIL DAMAGE REPAIR Took vehicle in for regular Service BO and then to Body Shop to repair recent hail damage. Body shop did a masterful job repairing. Thank you. Took vehicle in for regular Service BO and then to Body Shop to repair recent hail damage. Body shop did a masterful job repairing. Thank you. More

Excellent Customer Services I went to the dealer for the 30K mile service and everything went well. The next day the car wouldn't start and we had to leave for a wedding in Austi I went to the dealer for the 30K mile service and everything went well. The next day the car wouldn't start and we had to leave for a wedding in Austin. We called the service center and after a few frustrating calls we finally got the number of a technician to come to the house and check the car. It was the battery and needed to be replaced. However, due to the trouble we went through it was replaced at no charge. Could not ask for a better outcome and they for sure gained a new customer. I highly recommend this dealer as they appreciate their customers. More

SmartCar This was the best experience I have ever had at a dealership! Absolutely recommend!! Thanks alot Chris, I love the Smartcar. Off to go cruise now! This was the best experience I have ever had at a dealership! Absolutely recommend!! Thanks alot Chris, I love the Smartcar. Off to go cruise now! More

Great service experieince. Constant communication from Andrew Holguin, and a sincere approach to customer satisfaction. Just a great guy, doing a great job. All aspects of my service were top notch. Andrew Holguin, and a sincere approach to customer satisfaction. Just a great guy, doing a great job. All aspects of my service were top notch. More

Mitzi Cranshaw is the best service advisor that I have ever had. I keep two to three MB and all are serviced here because of this reason. ever had. I keep two to three MB and all are serviced here because of this reason. More

At first the service representative gave me a very different price than they offered on the phone, more than double. It really knocked off my socks. However, the site manager wanted to work on it an different price than they offered on the phone, more than double. It really knocked off my socks. However, the site manager wanted to work on it and did some extra. I like the loan car service. It's very convenient and make the connection seamless. More

We give a 5-star rating to our internet salesman Todd Hartung at MB-Plano! My husband and I agree that working with Todd on this purchase process was our best car buying experience ever. Todd was profe Hartung at MB-Plano! My husband and I agree that working with Todd on this purchase process was our best car buying experience ever. Todd was professional, courteous, and very knowledgeable about all the details on our 2011 MB E350 sedan. He took the time to explain every feature and detail when we picked up our car. The additional window tint was perfect, just as he said it would be. We will definitely recommend going to Mercedes Benz of Plano for a purchase or lease, and we certainly would request Todd as our salesman again! More