Mercedes-Benz of Plano

Terrible Service! If you are financially successful an want to purchase a car, stay away from Mercedes. I bought a new 2014 ML350 and started having issues by the 2nd week. Then i call and ask specificall want to purchase a car, stay away from Mercedes. I bought a new 2014 ML350 and started having issues by the 2nd week. Then i call and ask specifically for a mercedes loaner which they said "absolutely, dont worry its taken care of" and I get to the dealership and they walk me over to Enterprise rent a car. Ridiculous! They said they only have 5 loaner vehicles. This is unacceptable for a high end car dealership. Maybe its a sign that Mercedes is no longer high end. BMW had much better customer service and always had a loaner for me. I would avoid this dealership at all costs. They know how to make Mercedes feel like a Cheap Used Car dealership. I wont be Leasing another Mercedes for my Business ever again. They sucked 10 years ago and continue to do so. Thats what I get for giving them another chance after 10 whole years! More

The team at MB of Plano are working hard to make my current deal go through affirmative and positive. I am pleased with those involved and appreciate their work towards making the experience an enjoyab current deal go through affirmative and positive. I am pleased with those involved and appreciate their work towards making the experience an enjoyable one. I want to thank each and everyone for their active efforts! More

My experiences with this Mercedes-Benz of Plano was unpleasant. The minute the sale was done the sales person like wash his hands and move on and other sales person sends std. template email. There is unpleasant. The minute the sale was done the sales person like wash his hands and move on and other sales person sends std. template email. There is no curtsy phone call to follow-up to see customer is happy with the purchase etc. The wheel locks I got as part of the deal had a hard time with service department to install because they want to charge $50 and top of my discovery mats that got part of the deal were defective and no one had paid any attention when they installed on the car what so called luxury car!. I have to go several emails to follow up in order to get response back. I thing Park Place Mercedes-Benz is most likely better customer service dealer. I had dealt with BMW and infinity dealers and they are much focus on customer and treat with courtesy for their customers. Even my KIA dealer follows up and gives courtesy calls whenever I do car services. The Finance associate is trying to sell me at a much higher rate than it is posted on web for maintenance package, I have to alert him to show the printed price from Mercedes-Benz site. The manger also I did not felt that friendly during closing the deal. Overall I am very disappoint dealing with this dealer and will not recommend this dealer for sales or even services. Sorry, I did not feel they treat their customer right! More

They 'performed' a service B on my vehicle, when I picked it up, the breaks had a squeak. Waited for a couple of days hoping it would go away. Called the service manager, left a message. no return c I picked it up, the breaks had a squeak. Waited for a couple of days hoping it would go away. Called the service manager, left a message. no return call. Called the Service Director, no return call. Paying $500 for a service, and not even acknowledging something that they had not done right. At a Mercedes dealership? Stay away from these guys! More

Ash is a patient salesperson, he worked with me to swap from a problematic 2012 GL450 to a new 2013 GL450 at a good deal. My 2012 GL450 had many problems and Mercedes Customer Service is not helpful at all from a problematic 2012 GL450 to a new 2013 GL450 at a good deal. My 2012 GL450 had many problems and Mercedes Customer Service is not helpful at all. MB Plano's general manager Kim Patterson, my salesperson Ash and Service department staff have helped me a lot to get the new car at a good deal and try to fix the old car. I want to thank to all of them. More

I had a great experience at MB Plano. From the initial visit, where we met Ash, all the way through the Finance process to turning the new vehicle over to us with Heidi, it was a pleasure. This is the 2n visit, where we met Ash, all the way through the Finance process to turning the new vehicle over to us with Heidi, it was a pleasure. This is the 2nd vehicle we have purchased from MB Plano and hoping the future holds another visit or more to purchase the next (or the one after that) from them. I highly recommend that others experience what Mercedes has to offer. Carl Griffith More