Mercedes-Benz of Plano

My experiences with this Mercedes-Benz of Plano was unpleasant. The minute the sale was done the sales person like wash his hands and move on and other sales person sends std. template email. There is unpleasant. The minute the sale was done the sales person like wash his hands and move on and other sales person sends std. template email. There is no curtsy phone call to follow-up to see customer is happy with the purchase etc. The wheel locks I got as part of the deal had a hard time with service department to install because they want to charge $50 and top of my discovery mats that got part of the deal were defective and no one had paid any attention when they installed on the car what so called luxury car!. I have to go several emails to follow up in order to get response back. I thing Park Place Mercedes-Benz is most likely better customer service dealer. I had dealt with BMW and infinity dealers and they are much focus on customer and treat with courtesy for their customers. Even my KIA dealer follows up and gives courtesy calls whenever I do car services. The Finance associate is trying to sell me at a much higher rate than it is posted on web for maintenance package, I have to alert him to show the printed price from Mercedes-Benz site. The manger also I did not felt that friendly during closing the deal. Overall I am very disappoint dealing with this dealer and will not recommend this dealer for sales or even services. Sorry, I did not feel they treat their customer right! More

They 'performed' a service B on my vehicle, when I picked it up, the breaks had a squeak. Waited for a couple of days hoping it would go away. Called the service manager, left a message. no return c I picked it up, the breaks had a squeak. Waited for a couple of days hoping it would go away. Called the service manager, left a message. no return call. Called the Service Director, no return call. Paying $500 for a service, and not even acknowledging something that they had not done right. At a Mercedes dealership? Stay away from these guys! More

Ash is a patient salesperson, he worked with me to swap from a problematic 2012 GL450 to a new 2013 GL450 at a good deal. My 2012 GL450 had many problems and Mercedes Customer Service is not helpful at all from a problematic 2012 GL450 to a new 2013 GL450 at a good deal. My 2012 GL450 had many problems and Mercedes Customer Service is not helpful at all. MB Plano's general manager Kim Patterson, my salesperson Ash and Service department staff have helped me a lot to get the new car at a good deal and try to fix the old car. I want to thank to all of them. More

I had a great experience at MB Plano. From the initial visit, where we met Ash, all the way through the Finance process to turning the new vehicle over to us with Heidi, it was a pleasure. This is the 2n visit, where we met Ash, all the way through the Finance process to turning the new vehicle over to us with Heidi, it was a pleasure. This is the 2nd vehicle we have purchased from MB Plano and hoping the future holds another visit or more to purchase the next (or the one after that) from them. I highly recommend that others experience what Mercedes has to offer. Carl Griffith More

please see my review above. I am overall satisfied with please see my review above. I am overall satisfied with the service. Larry Connover is excellent and has a good customer service attitude. He is up please see my review above. I am overall satisfied with the service. Larry Connover is excellent and has a good customer service attitude. He is upfront and honest.... More

It's been 15 years since we've been to a dealership, and the experience was great. Steve Leason was the main reason why. He responded immediately off the website and invited my husband and i to the dealer t the experience was great. Steve Leason was the main reason why. He responded immediately off the website and invited my husband and i to the dealer to meet with him. We were very skeptical at first because we do not make a lot of money and thought we were going to be treated as such. But it was a great experience because of Steve. He gave us his attention and worked with us in landing a vehicle that i've always wanted to drive. He was very knowledgeable, honest and personable -- which was a surprise to both my husband and I. We will not only recommend him to all our coworkers, friends and family. But also will be back to work with him again. More

Steve Gleason is an engaging and informative sales Steve Gleason is an engaging and informative sales representative. Without any wasted time he showed me the Lexus that I was interested in, took me Steve Gleason is an engaging and informative sales representative. Without any wasted time he showed me the Lexus that I was interested in, took me for a test drive and sold me the car that I had been looking for for months. I left the dealership with great confidence in the car, price, and in Steve as a representative of MB of Plano. Would do business or refer to him again without question. Donna Tarver More

Was charged 900 Dollars for a reconditioned alternator. I'd like to know what makes a Mercedes Alternator different than any other alternator to make it cost 4 - 5 times as much as a normal Bosch unit. I'd like to know what makes a Mercedes Alternator different than any other alternator to make it cost 4 - 5 times as much as a normal Bosch unit. The techs had left one of the fuel pump sensor cables unplugged so I had no fueld gauge readings. They broke on of the CD's I had left in my glove compartment. I found it on the floor, broken in half. The only positive experience was with the hire-car department. They were pleasant, helpful and genuinely responsive. The only positive experience I had with Mercedes of Plano. More

Larry Reeg has sold my family multiple cars, the most recent being a new S550 for me. As always, he has the impeccible ability to streamline what could otherwise be a very tedious process. recent being a new S550 for me. As always, he has the impeccible ability to streamline what could otherwise be a very tedious process. More