Mercedes-Benz of Plano

Purchased my ML350 from Scott at the end of May. I live 140 miles from the dealership and all my correspondence with Scott was by email. I told him what I wanted and he found the car for me that was as cl 140 miles from the dealership and all my correspondence with Scott was by email. I told him what I wanted and he found the car for me that was as close as possible to my ideal. One car in stock that I settled on was traded to another dealer just before I was to pick it up and Scott was unaware of it until the last moment. He was truly sorry for the blunder and he would make it up to me if I have him the chance. Scott found another car just being assembled that was to be shipped to the Northeast. He traded invoices with that dealer for one of his cars being built, saved it for me and when completed had it routed from the assembly plant to Texas. It was better than the first in some ways and with an additional option or two, yet he sold it to me for the same price we had agreed on for the first car. Everything was done by email and I never had to leave my desk at home. It was an easy, good experience that I hope to repeat every few years. I can't ask for more than that! More

Everything about buying my new car experience was great. From the moment I entered the door until I drove off the dealership. The salesperson (Larry Reeg) was extreamly knowledgeable, friendly and very resp From the moment I entered the door until I drove off the dealership. The salesperson (Larry Reeg) was extreamly knowledgeable, friendly and very respectful. He was a pleasure to work with, he took his time showing me every feature in the car and was able to answer all my questions. I know that if I have any question in the future he will still be there for me. More

Steve did a great job when we bought our new E-350. I called him because I saw the car we wanted on line. After telling him what we wanted he went to work for us and got the deal we wanted. I talked to m called him because I saw the car we wanted on line. After telling him what we wanted he went to work for us and got the deal we wanted. I talked to my wife and we called Him back and told him we wanted the car and were on our way. When we got there the car was ready and we did the deal. My wife even said this was a good experiance and she hates car shopping. After two Mercedes-benz from the other Mercedes dealer we are now Mercedes-Benz of Plano people. More

Salesman was nice to start with but after I bought the car he became extremely rude, uncaring and even threating when my bank didn't get financing in the next day. I will never recommend this Plano Dealer car he became extremely rude, uncaring and even threating when my bank didn't get financing in the next day. I will never recommend this Plano Dealership to anyone!!! I wish I had gone to the Dealership in Grapevine, I have heard nothing but great things about them!!! More

had pretty major reparis done on 2002 CLK500. Jon was great to work with, very informative, and in general everyone I delt with from porters to the loan car folks were great. great to work with, very informative, and in general everyone I delt with from porters to the loan car folks were great. More

Very good service; done quickly and right. Price is not cheap, but it is, after all, a Mercedes house, not a Honda! Priced about the same as other MB stores for similar work. Quite easy to make an appoi cheap, but it is, after all, a Mercedes house, not a Honda! Priced about the same as other MB stores for similar work. Quite easy to make an appointment for service. Overall quite pleased. More

Seems like every time I take my car in for service, there's always something new that is no longer offered. One of the last few times I went in and they no longer offer the interior cleaning when you there's always something new that is no longer offered. One of the last few times I went in and they no longer offer the interior cleaning when you drop off your car for service, only exterior. Now, they no longer offer a loaner car when completing an "A Service". Also, they failed to mention this when calling in to make the appointment since it's been standard all along. Called later that day to speak with one of the managers to find some resolution/explanation but now the scheduler said he would be able to make an exception, upon approval of management. Fine, no problem, right? Wrong. When I arrived (the second time) my service adviser said he had to get the loner car approved. Why did he even feel the need to mention this, especially since he knew the negative reaction he received the first time he expressed that a loaner car would not be available for an "A Service". It's great that the dealership is under new management, however instead of constantly taking the "perks" away, why not give one or two back??? It's the little things that can make a big difference. For the past few service fails, I'll be looking elsewhere for future car purchases. After all, every car manufacturer has a dealerships on that same street. More

I called two Mercedes Benz dealers for service, and this one the one in Plano was very friendly and gave me all the information I need it. I would definitely recommend this dealer compared to the other. Tha one the one in Plano was very friendly and gave me all the information I need it. I would definitely recommend this dealer compared to the other. Thank you very much for your customer service. More

Mitiz Cranshaw is the kind of service advisor one dreams of. She's a blanket of southern hospitality from the moment you drop off your car. You AND your car feel cared for by the time you pick up your healt of. She's a blanket of southern hospitality from the moment you drop off your car. You AND your car feel cared for by the time you pick up your healthy car. She's a gem. I'm grateful and comforted by her presence in an experience that can at times be as painful as going to the dentist. :o) More

Alex Ugarte was a pleasure to work with. He was extremely generous with his time as he helped me find the car I wanted and spend a great amount of time walking me through how to use all of the wond extremely generous with his time as he helped me find the car I wanted and spend a great amount of time walking me through how to use all of the wonderful features in my new Mercedes. I found the general manager, finance manager and everyone I met at the dealership to be friendly and professional. I recommend Mercedes of Plano. More