Mercedes-Benz of Plano

I am looking into changing my dealership for services on my 2022 CLA 250; if I could give a negative -5 rating I would. On Saturday, December 16th I left my car for maintenance at the dealership. They gav my 2022 CLA 250; if I could give a negative -5 rating I would. On Saturday, December 16th I left my car for maintenance at the dealership. They gave me a loaner and said they would call with the analysis of what was needed. I received the call after 3:00pm and he said my car needed two new tires. I declined the service and asked about the brakes, he said he would call after they checked them; he never called. At 4:40pm we received a text that the car was ready for pickup, so we headed to the dealership and arrived at 5:10pm. The manager informs us that they close at 5:00pm. How do you text at 4:40pm and expect the client to be there before 5:00pm, and you don't have the courtesy of calling and explaining that they close at that time? Also, the reason we were in a hurry to get there before they closed is that they told us that if we kept the loaner, they would charge us. We had to wait for the car more than 20 minutes, when I see the car it was not washed, but that is not what upset me. On the receipt it said that they had checked the tire pressure and put some air on those that needed it, but the tire pressure light was on, and when I checked the App, the tire pressure on three of the 4 had a warning. I took pictures of the App and of the warning light. I cannot believe they would return a car without addressing the tire issue and have the nerves to write on the receipt that they had fixed it. Also, the tire that was replaced was all dirty and greasy, no one had the courtesy of cleaning it. Very bad customer service and a lack of communication. I need to find another place where to service my car. More

We built/ordered 2024 GLC300 for my wife in May 2023. Took delivery on 12/1/2023. Darren Shin was our sales advisor. We moved our business from another Mercedes dealer because Darren was EXTREMELY kno Took delivery on 12/1/2023. Darren Shin was our sales advisor. We moved our business from another Mercedes dealer because Darren was EXTREMELY knowledgeable about the Mercedes autos, options, process, timeline, etc. He did NOT use any pressure whatsoever. he focused on educating us to ensure the vehicle was EXACTLY what my wife wanted. If I had a sales opening in my firm, he is exactly the high performing sales person who I would hire!! Kudos and well done. More

I had my car returned to me after leaving it over this dealership for 2 days of service; with some areas of the car not clean and the windshield fluid not topped up. So much for whopping $2,040 for an “A dealership for 2 days of service; with some areas of the car not clean and the windshield fluid not topped up. So much for whopping $2,040 for an “A service. Disappointed is an understatement! I am beyond xxxx at this point. More

Today, I went to buy the used Lexus GX460, before i reached there I was in contact with another sales agent but when i reached there Brandon Reininger was busy was busy with some other customer and he reached there I was in contact with another sales agent but when i reached there Brandon Reininger was busy was busy with some other customer and he refer me to David Thompson. Since the start of the interaction I can feel like Mr. Thompson was just passing the time and trying to get rid of me asap. When we came back to desk to discuss about the price, he was not in mood for any negotiation which is ok as the price is fixed(for example) but Mr. Thompson attitude is so much rude he literally throw his visiting card on the table(obviously means get out). This is simply unprofessional, rude and unacceptable behavior. I spoke with his manager Johhny Yanez and obviously he was apologizing on his behalf but yes the damage was already done. Stay away from Mr. David Thompson, he have attitude & aptitude issue which doesn’t work in customer service. More

I had a really painless experience. I really didn't think the car-buying experience could end up like here in Plano. I know the industry has changed over time but Darren Shin is another I really didn't think the car-buying experience could end up like here in Plano. I know the industry has changed over time but Darren Shin is another level of service. If anyone cares reading who they want their salesperson to be, try Darren out. He will not let you down on the entire process. Thank you so much, buddy. More

I like everything about the car, only one information I mention to salesman about color not like it, but is okay, after that point salesman refuse to answer anything about the car !!!! So I feel uncomforta mention to salesman about color not like it, but is okay, after that point salesman refuse to answer anything about the car !!!! So I feel uncomfortable to talk to him about another car, So I just talk about something else little to be nice before I walk off. More

Scheduled oil change on a 2022 AMG GLC Coupe with 7k miles. Since I wouldn't pay extra for the maintenance vs just oil change, so they wouldn't turn off the service light. While the car was being servic miles. Since I wouldn't pay extra for the maintenance vs just oil change, so they wouldn't turn off the service light. While the car was being serviced, I was going to purchase a new AMG SL43. They lost a sale and I'll never go back to these money grubbers again. Go elsewhere. More

He is great person and very knowledgeable sales person . Not only he explains everything clearly but he suggests very wisley. His wisdom helped us to choose our GLE350 . He has very good knowledge on the ca Not only he explains everything clearly but he suggests very wisley. His wisdom helped us to choose our GLE350 . He has very good knowledge on the car market and estimates which any other branch sales persons couldn’t give us . More

One of the best and easiest car buying experiences. Everyone I spoke with was friendly. Brandon Reininger was my sales associate. Appreciated his being up front in talking with me. He was also very Everyone I spoke with was friendly. Brandon Reininger was my sales associate. Appreciated his being up front in talking with me. He was also very knowledgeable about the product and has followed up with me afterwards. Brian in Finance was great because he provided me with information but there was no hard sell. Would recommend buying a car here. More

The buying process was smooth and efficient (shout out to my F&I guy - Alex), which I greatly appreciate, and my wife couldn't be happier with her new vehicle! I call that a win-win . . . thanks! my F&I guy - Alex), which I greatly appreciate, and my wife couldn't be happier with her new vehicle! I call that a win-win . . . thanks! More