Mercedes-Benz of Plano

The buying process was smooth and efficient (shout out to my F&I guy - Alex), which I greatly appreciate, and my wife couldn't be happier with her new vehicle! I call that a win-win . . . thanks! my F&I guy - Alex), which I greatly appreciate, and my wife couldn't be happier with her new vehicle! I call that a win-win . . . thanks! More

Very helpful and Informative on all areas. We appriciate help from Darren Shin. Thank You! We appriciate help from Darren Shin. Thank You! More

Brandon Reinniger in sales was excellent, as was Alex in F&I. Overall very solid experience. F&I. Overall very solid experience. More

I had an awesome experience! He was super friendly and accommodating. He assisted us all step of the way. He was super friendly and accommodating. He assisted us all step of the way. More

This is the worst ever dealership I have ever been to. Their staff is polite but the sales managers were both rude and were not interested in dealing with the customer. I was told twice by two different Their staff is polite but the sales managers were both rude and were not interested in dealing with the customer. I was told twice by two different managers that they would rather sell their used cars at the auction then selling to the customers. What kind of business model is this, why are they even bothering keeping cars on the lot. I would not recommend anyone going to this dealership. More

One of the most pleasant experiences I've had at a dealership. David LaCroix is a total pro and fantastic to work with. His timely follow-up is how I was able to snag a loaded, low-mileage GLS from ou dealership. David LaCroix is a total pro and fantastic to work with. His timely follow-up is how I was able to snag a loaded, low-mileage GLS from out-of-state at a great price. Bryan in finance is a straight-shooter. He made the paperwork easy and was a huge help with getting past a pesky insurance issue caused by the holiday. Jared was super-friendly and congratulatory, and ensured the car had the latest OTA before I rolled out. And Justin gave a great walkthrough of all the car's features (and there are a ton). They're on their game in Plano, and I look forward to working with them again! More

He is effective and efficient. I would love to work with him again. He assisted up every step of the way. I would love to work with him again. He assisted up every step of the way. More

Warning, Mika is Selling service not needed… Just had my Carbon cabin air filter changed and she sold it to me again for the A7, she would not listen to me explain it was just replaced and she said she does Carbon cabin air filter changed and she sold it to me again for the A7, she would not listen to me explain it was just replaced and she said she does not look at the 50,000 as that was 10,000 miles (6 Mo) ago… and if I wanted the A7 maintenance reset I had to pay 619 dollars.WHAT A RIP OFF for an oil change. Learned my lesson and will not be back. More

I want to express my gratitude to MB of Plano ,and specifically to Marii Chandler, for the helpful, professional, and courteous way a recent event was conducted. I walked into your lobby and asked a q specifically to Marii Chandler, for the helpful, professional, and courteous way a recent event was conducted. I walked into your lobby and asked a question at the desk. That question prompted an immediate response from Marii (who was talking to another receptionist) that she could help with my request. Marii was very competent in all aspects of what I needed to have done. She effectively handled a small issue ten days later and also contacted me when the actions were completed. I have always been impressed by the employees of MB Plano. Marii certainly has added to my confidence. Thank you. More

The Sale Rep was pleasant. He answered my question and was very responsive with feedback . He answered my question and was very responsive with feedback . More