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Mercedes-Benz of Plano

Plano, TX

Overview
Employees
Reviews
Vehicles
4.8
2,135 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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6455 Dallas Pkwy

Plano, TX

75024

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Showing 2,135 reviews

July 26, 2022

Glenn Mathner is always professional and courteous and attentive when we call with any issues on our Mercedes cars. More

by N1LM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Mathner
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Jul 26, 2022 -

Mercedes-Benz of Plano responded

N1LM, thank you for leaving 5 stars! We're happy to hear Glenn Mathner is always professional, courteous and attentive! We appreciate your feedback and look forward to serving you again in the future. Take care!

July 26, 2022

Great service Our advisor was Professional Genuine Attentive Very happy with the service we received More

by mktizz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Morgan Flores
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Jul 27, 2022 -

Mercedes-Benz of Plano responded

mktizz, thank you for your 5-star review! We're happy to hear your advisor was professional and genuine! We look forward to serving you again in the future. Take care!

July 26, 2022

My service advisor should be fitted with a cape, he was above expectations. Exceptional auto service experience! Thank you More

by Wolfie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali
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Jul 27, 2022 -

Mercedes-Benz of Plano responded

Wolfie, thank you for your 5-star review! We're glad to hear your advisor provided exceptional service! We look forward to serving you again in the future. Take care!

July 26, 2022

Great customer service. . Zach my new adviser was very nice, professional and attentive to car needs. More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
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Jul 27, 2022 -

Mercedes-Benz of Plano responded

Mary, thank you for your 5-star review! We're happy to hear Zach was professional and attentive! We look forward to serving you again in the future. Thanks again!

July 26, 2022

Another great experience at Mercedes-Benz of Plano. So glad I prepaid for service on my GLC 300. I just drop it off pick up a loaner and am on my way. Return when complete swap vehicles and back on t More

by todd rohani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
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Jul 27, 2022 -

Mercedes-Benz of Plano responded

todd, thank you for your 5-star review! We're glad to hear our team is professional and provides excellent customer service! We look forward to serving you again in the future. Best wishes!

July 25, 2022

Finance management needs to do a better job of getting funds from other financial institutions. More

by divatee21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Rosas, Scott Singleton, Tristan Powers
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Jul 26, 2022 -

Mercedes-Benz of Plano responded

divatee21, we apologize that your experience in finance had a hiccup. We invite you to send us a few more details to social@MBPlano.com so that we may look into the issues and work to ensure we improve the process moving forward. We look forward to hearing from you additionally and appreciate your insight. Best wishes!

Jul 27, 2022 -

divatee21 responded

Mercedes should do ACH’s, Wires and have overnight mailing labels to receive funds from other financial institutions. My poor salesman Curtis Miles, had to leave and pick up cashiers check just so I could drive my new car off the lot. I found that to be ridiculous business practices from such a prestigious company like Mercedes. Made me feel as though I was being punished. Management needs to take care of that immediately. Thank you, Teresa Lee

July 25, 2022

High quality service department and professional services . My car was in great shape when service was completed . Will Recommend MB of Plano to friends and family More

by Henry B
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connie Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2022 -

Mercedes-Benz of Plano responded

Henry, thank you for your 5-stars! We're happy to hear our team provided high quality service and earned your recommendation! We look forward to serving you again in the future. Thanks again!

July 25, 2022

Great experience, feels like everyone is on the same page and they actually care about taking care of the client and the vehicle. More

by richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Vunk
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Jul 25, 2022 -

Mercedes-Benz of Plano responded

richard, thank you for your 5-stars! We're happy to hear our team provided a great experience! We look forward to serving you again in the future. Thanks again!

July 25, 2022

I had a pretty pressing issue with my car and they managed to get me in quickly. They were up front that it could take several days to do the repair. More

by ldanyluk50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson in the service dept
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Jul 26, 2022 -

Mercedes-Benz of Plano responded

ldanyluk50, thank you for leaving 5 stars! We're glad to hear our team was able to get you in quickly! We appreciate your feedback and look forward to serving you again in the future. Best wishes!

July 25, 2022

Fabulous service - timely, great communication & great value. I am very happy w: their service & highly recommend More

by Txdaltons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
Report | Print
Jul 26, 2022 -

Mercedes-Benz of Plano responded

Txdaltons, thank you for leaving 5 stars! We're glad to hear our team provided fabulous service and earned your recommendation! We appreciate your feedback and look forward to serving you again in the future. Thanks again!

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