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Mercedes-Benz of Plano

Plano, TX

Overview
Employees
Reviews
Vehicles
4.8
2,135 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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6455 Dallas Pkwy

Plano, TX

75024

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Showing 2,135 reviews

April 14, 2022

Clean environment with timely service. Very comfortable waiting area with optional work booths for private virtual meetings More

by franklinfru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Wolson
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Apr 15, 2022 -

Mercedes-Benz of Plano responded

franklinfru, thank you for your 5-stars! We appreciate your praise. We're glad to hear you enjoyed our waiting area and that our time provided timely service! Let us know when we may serve you next. Take care!

April 14, 2022

Best customer service in DFW . Aly and entire staff including rental dept. we’re nothing short of perfection. More

by Cphillips1231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aly
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Apr 15, 2022 -

Mercedes-Benz of Plano responded

Cphillips1231, thank you for your 5-stars! We appreciate your praise. We're glad to hear Aly and the rest of our team were perfect! Let us know when we may serve you next. Best wishes!

Apr 15, 2022 -

Cphillips1231 responded

You are most welcome. Mercedes-Benz of Plano will always be my preferred dealer and I recommend you to everyone without reservation. 👍👍👍👍👍

April 14, 2022

Excellent customer service in sales, service quality, personnel, communication, and follow-up. Worth the drive. More

by cindy.taylor1225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Shin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Leduc (assistant service manager)
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Apr 15, 2022 -

Mercedes-Benz of Plano responded

cindy.taylor1225, thank you for your 5-stars! We're happy to hear our team provides excellent customer service and communication! We appreciate your praise. Let us know when we may serve you next. Thanks again!

April 13, 2022

Very courteous staff that care about you as a person and don’t just want to make a quick sale More

by m3style
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Cordero
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Apr 13, 2022 -

Mercedes-Benz of Plano responded

m3style, thank you for your 5-stars! We're glad to hear our team was courteous! We appreciate your praise. Let us know when we may serve you again. Take care!

April 13, 2022

The sales lady, Connie Flores,was a joy to work with. She was caring and attentive to my needs. The finance gentleman on the other hand, was pushy and cold. He was unhappy with my decision to finance t More

by Vivisplace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristan Powers
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Apr 13, 2022 -

Mercedes-Benz of Plano responded

Vivisplace, thank you for your business and your feedback. We apologize your experience with us in finance left more to be desired in terms of customer service and that your detail was less than stellar. We will be passing your feedback along to our mangement, but without your contact information, we will not be able to reach out to discuss your experience. We invite you to contact us at social@MBPlano.com with your contact information so our team may follow up regarding your time with us. We look forward to chatting with you. Talk soon. Best wishes!

Apr 18, 2022 -

Vivisplace responded

Today I purchased another vehicle from Connie Flores. Once again her service was incredibly welcoming and caring. I ha another person handling my finance needs and it was a much better experience. But the detailing people work were still not satisfactory . I left my Buick there to give them a second chance to retify the mess they did on it. But when I received the ford I bought today it was even worse. I will change my review after I pick up my vehicle, because I promised Connie I would.

April 13, 2022

The whole team that attended to me were professional and they kept communicating all the time. More

by Shola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Manyher
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Apr 13, 2022 -

Mercedes-Benz of Plano responded

Shola, thank you for your 5-stars! We're glad to hear our team was professional and communicative! We appreciate your praise. Let us know when we may serve you again. Thanks again!

April 13, 2022

Very friendly and very helpful. Easy to make appointment.rest room is clean.waiting room is very comfortable. More

by Annayu148
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Henly
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Apr 13, 2022 -

Mercedes-Benz of Plano responded

Annayu148, thank you for your 5-stars! We're glad to hear our team was friendly and helpful! We appreciate your praise. Let us know when we may serve you again. Take care!

April 13, 2022

I went in to get 2 recall services and a service A on our E400. Greeted as soon as I rolled in. Mike was out service advisor and did an excellent job. I received a courtesy loan car. The job was complete More

by Chad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike L.
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Apr 13, 2022 -

Mercedes-Benz of Plano responded

Chad, thank you for your 5-stars! We're glad to hear Mike did and excellent job and you enjoyed our courtesy loaner car service! We appreciate your praise. Let us know when we may serve you again. Best wishes!

April 13, 2022

Taylor Wilson and Mike Leduc did a great job and exceeded my expectations at getting my service needs met - More

by Rjglover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
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Apr 14, 2022 -

Mercedes-Benz of Plano responded

Rjglover, thank you for sharing praise regarding your experience working with Taylor! We're pleased to hear you had all your expectations met! We look forward to serving you additionally when the opportunity arises. Thanks again!

April 12, 2022

Very responsive to client needs . I love the concierge service and would recommend the dealership to friends. More

by djemanuelson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ortega.
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Apr 13, 2022 -

Mercedes-Benz of Plano responded

djemanuelson, thank you for your 5-stars! We're happy to hear our team is responsive to client needs and earned your recommendation! We appreciate your praise. Let us know when we may serve you again. Take care!

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