Mercedes-Benz of Plano - Service Center

Advisors are consistently courteous, professional and thorough. Communication is also very concise and punctual. Very happy w/ these folks. thorough. Communication is also very concise and punctual. Very happy w/ these folks. More

Jay Henderson is a great service advisor he informs me of my car needs he makes sure I'm comfortable while I wait and he lets me know my options to what is best for my car which helps me make the best decisi my car needs he makes sure I'm comfortable while I wait and he lets me know my options to what is best for my car which helps me make the best decision financially for my wallet. More

I have driven Mercedes for over20 years. Until 2021, my dealership was ALWAYS Park Place. I walked into MB Plano in March 2021 and it has been by far, the best decision. Didn't think I could Until 2021, my dealership was ALWAYS Park Place. I walked into MB Plano in March 2021 and it has been by far, the best decision. Didn't think I could be happier until I happened upon my forever Service Advisor Jorge Garzon. Upon meeting Jorge, he turned an otherwise bad experience into an unforgettable experience. He's been exceptional every since. Every service call be it routine or repairs, Jorge outdoes himself everytime. I appreciate Jorge's professionalism, knowledge and personable touch that he puts on each & every visit. Jorge goes above & beyond. I look forward to maintaining my relationship with MB Plano & of course Jorge! More

All is working good. Sales through service. Will buy and service my next Mercedes with you. Wish you could train the dealership closer to uptown to do the same. Chuckle Sales through service. Will buy and service my next Mercedes with you. Wish you could train the dealership closer to uptown to do the same. Chuckle. More

Sent car for ride to dealership in 10 minutes - bill was lower than originally quoted - thank you lower than originally quoted - thank you More

Dealership communication was good, coverage by extended warranty was low. Cost was high and I was surprised that a failed oil seal could cause a $13,000 repair. All said, my car is responding well to its warranty was low. Cost was high and I was surprised that a failed oil seal could cause a $13,000 repair. All said, my car is responding well to its treatment. More

Very satisfied with your service department. I would have preferred more education on this very advanced technology on EQS, to help me be more comfortable in enjoying this car. There was inad I would have preferred more education on this very advanced technology on EQS, to help me be more comfortable in enjoying this car. There was inadequate information given to me about the charging system/ cable. I still don’t know that if there is any problem with the charging unit, where should I go or whome to contact ! More

Morgan was so friendly & helpful. She kept me informed the whole time. My car was finished in 1 day. Definitely will ask for Morgan from now on. She kept me informed the whole time. My car was finished in 1 day. Definitely will ask for Morgan from now on. More

This dealership always take good care of me and my car. Will always come back here Will always come back here More

My service advisor George is very helpful. And the technician that worked on my car last time was very knowledgeable and is very good at his job And the technician that worked on my car last time was very knowledgeable and is very good at his job More