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Mercedes-Benz of Plano - Service Center

Plano, TX

4.7
1,136 Reviews
Call Service Center (972) 599-0909

1,136 Reviews of Mercedes-Benz of Plano - Service Center

Sort by
September 17, 2022

I am very happy with my car and the service I get at Mercedes of Plano. I appreciate their attention to detail and the level of expertise they offer. More

by Amybeth65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2022 -

Mercedes-Benz of Plano responded

Amybeth65, thank you for sharing 5-star praise! We're happy to hear our team provides attentive and expert service! We appreciate your endorsement. See you next time. Thanks again!

Helpful
September 17, 2022

Excellent in service. Knowledgeable, timely and helpful with car services. Trusted with customer. Best in class. More

by AZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lawrence King III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aly
Report | Print
Sep 19, 2022 -

Mercedes-Benz of Plano responded

AZ, thank you for noting an excellent service experience. We appreciate your endorsement regarding working with Aly and appreciate your mention of knowledgeable, helpful staff! Thanks again and see you on the next visit. Take care!

Helpful
September 16, 2022

My service advisor provided an excellent service. He did make me feel like a valued customer. Thanks for taking good care of my vehicle. More

by swaroop_chetan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Alejandrez
Report | Print
Sep 16, 2022 -

Mercedes-Benz of Plano responded

swaroop, thank you for sharing 5-star praise! We're glad to hear your service advisor made you feel like a valued customer! We appreciate your endorsement. See you next time. Take care!

Helpful
September 16, 2022

Excellent service as always. Great waiting area. Jacoby was attentive and helpful. Always enjoy visiting the showroom and seeing new cars. More

by mikez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacoby
Report | Print
Sep 17, 2022 -

Mercedes-Benz of Plano responded

mikez, thank you for sharing 5-star praise! We're glad to hear Jacoby was attentive and helpful! We appreciate your endorsement. See you next time. Take care!

Helpful
September 16, 2022

I’ve been using MB of Plano for over 15 years. First-rate quality and service. More

by bsarna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
Report | Print
Sep 17, 2022 -

Mercedes-Benz of Plano responded

bsarna, thank you for sharing 5-star praise! We're glad to hear our team provides first rate quality and service! We appreciate your endorsement. See you next time. Thanks again!

Helpful
September 16, 2022

Service is extremely professional, courteous, and efficient. They leave me with a feeling of genuine care as a customer. More

by Alifrahn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Report | Print
Sep 17, 2022 -

Mercedes-Benz of Plano responded

Alifrahn, thank you for sharing 5-star praise! We're glad to hear our service team is professional, courteous and efficient! We appreciate your endorsement. See you next time. Thanks again!

Helpful
September 16, 2022

Timely repairs. Thorough evaluation. Very knowledgeable service advisor. Check in process slow. Check out was timely. Overall very satisfied. More

by Hotdog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Henley
Report | Print
Sep 17, 2022 -

Mercedes-Benz of Plano responded

Hotdog, thank you for sharing 5-star praise! We're glad to hear our team provided timely repairs and you were very satisfied! We appreciate your endorsement. See you next time. Best wishes!

Helpful
September 15, 2022

Mike Leduc and the service team did a fantastic job. I had the A service on our Sprinter Van. They also replaced the battery at the last minute. Thanks guys! More

by rgwright60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Leduc in Service - Fantastic
Report | Print
Sep 15, 2022 -

Mercedes-Benz of Plano responded

rgwright60, thank you for sharing 5-star praise! We're pleased to hear Mike Leduc and the rest of our team did a fantastic job! We appreciate your endorsement. See you next time. Best wishes!

Helpful
September 15, 2022

Very professional. Courteous. Eli Garcia was professional and communicated exactly was needed to be done! More

by Jennifer Bohannan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
Report | Print
Sep 16, 2022 -

Mercedes-Benz of Plano responded

Jennifer, thank you for sharing 5-star praise! We're glad to hear Eli Garcia was professional and communicative! We appreciate your endorsement. See you next time. Take care!

Helpful
September 15, 2022

I’m very happy with their service They are very professional and efficient I went there with out appointment still Eli Garcia help me resolve my problem Thank you More

by Brenda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
Report | Print
Sep 16, 2022 -

Mercedes-Benz of Plano responded

Brenda, thank you for sharing 5-star praise! We're happy to hear Eli Garcia was helpful and professional! We appreciate your endorsement. See you next time. Best wishes!

Helpful
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