Mercedes-Benz of Plano - Service Center

Friendly, courteous, but unnecessary delays at car wash. Questionable recommendation for part replacement. Comfortable waiting area accommodations Questionable recommendation for part replacement. Comfortable waiting area accommodations More

MB of Plano makes it easy to book service appointments. I appreciate that besides taking care of all of my service concerns, they return my car nicely washed and cleaned inside. I appreciate that besides taking care of all of my service concerns, they return my car nicely washed and cleaned inside. More

Used to be great service now gone downhill . .. Took 2 weeks to make a small repair, been back 3 times ask to fix squeeky brakes which only started squeaking AFTER they put in new brake pads!!! N .. Took 2 weeks to make a small repair, been back 3 times ask to fix squeeky brakes which only started squeaking AFTER they put in new brake pads!!! Never fixed the squeeky brakes each time just say can't reproduce 😡😡. They took 2 weeks to repair but can't even give me loaner just say don't have any available More

Great service professionals, no hrs sell. Explain all the costs and options and even discounted the final invoice. Explain all the costs and options and even discounted the final invoice. More

My service advisor was excellent. The only complaint I have was that the loaner car was to small for me. The only complaint I have was that the loaner car was to small for me. More

Service department at Mercedes is excellent! I highly recommend them! They kept me informed all along the way and returned my car freshly washed! I highly recommend them! They kept me informed all along the way and returned my car freshly washed! More

Excellent customer service! ! Always a great experience!! They take great care of their customers! Love the staff! ! Always a great experience!! They take great care of their customers! Love the staff! More

Eric and the service tech went above and beyond to troubleshoot and fix my car. They believed there was an issue even when it was hard to detect and ended up averting a much worse problem that could h troubleshoot and fix my car. They believed there was an issue even when it was hard to detect and ended up averting a much worse problem that could have happened. Your loaner program needs improvement. You don't have capacity to handle short notice work such as I needed. My problem could not have waited the 2-3 weeks for getting a loaner and it was very inconvenient for me to be without a loaner for a few days. That is an issue that would cause me to consider other options if it persists More

Aly Lalani is super efficient and very knowledgeable! He’s the best service advisor and always takes great care of my car. He’s the best service advisor and always takes great care of my car. More

Great service department. Friendly staff and relatively quick service times. They always make sure to help keep your vehicle running to its optimal condition. Alykhan is alway Friendly staff and relatively quick service times. They always make sure to help keep your vehicle running to its optimal condition. Alykhan is always my service advisor and he’s always very friendly, informative and prompt while my car is in the shop. More