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Mercedes-Benz of Pleasanton

Pleasanton, CA

Overview
Employees
Reviews
Vehicles
4.7
167 Reviews
Whether you are visiting us for the first time, searching for a new or pre-owned vehicle in the Amador Valley area, or looking to schedule an appointment with our auto service department, we hope to assist you every step of the way. Please contact us at any time so we can discuss your requirements in more detail, or visit us at 5885 Owens Drive in Pleasanton, CA.
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5885 Owens Dr

Pleasanton, CA

94588

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Showing 167 reviews

October 15, 2026

The car is restored back to balanced and good stability as per new car experience More

by Eric
Recommend Dealer
Yes
Employees Worked With
Jorge
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Oct 15, 2026 -

Mercedes-Benz of Pleasanton responded

Your note about the restored balance and stability of your Mercedes-Benz GLE 450 reflects our service department’s dedication to performance. Your five-star review means a great deal to our team.

October 15, 2026

Thorough, great customer service, detailed, reliable Explained very thoroughly and detailed all the steps and needs for the appointment. Friendly, welcoming environment. The customer lounge was well kep More

by auxi.trejos13
Recommend Dealer
Yes
Employees Worked With
Jorge Gonzalez
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Oct 15, 2026 -

Mercedes-Benz of Pleasanton responded

Your feedback on the service performed on your E-Class, especially the thorough walk-through of every step and our well-stocked lounge, highlights how our service department strives for clear communication and comfort. Knowing you found our service reliable and felt comfortable in our lounge means a lot to our service team.

October 15, 2026

Recent experience was mixed in terms of level of customer service I expected from both the service and sales groups at the dealership. It took 5 business days to diagnose and fix software and charging issues More

by ssayal
Recommend Dealer
Yes
Employees Worked With
Jorge Gonzalez
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October 15, 2026

Very prompt, great service Great customer service , very knowledgeable and helpful Attention to detail More

by bharthidevi48
Recommend Dealer
Yes
Employees Worked With
Futuna, Jeff Lowe, Brendon
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Oct 15, 2026 -

Mercedes-Benz of Pleasanton responded

We’re happy to hear the service on your Mercedes-Benz C-Class was prompt, thorough, and helpful. Knowing your compliments about our team’s expertise and attention to detail mean a lot to us.

October 15, 2026

They all work hard to please. The showroom is spotlessly clean with beautiful cars in it. The beauty pulls you inside. More

by gennyhancock31
Recommend Dealer
Yes
Employees Worked With
Martin?
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Oct 15, 2026 -

Mercedes-Benz of Pleasanton responded

Keeping our showroom inviting and spotless is a priority for our team. Hearing that you felt our team did their utmost to please and admired the showroom’s beauty means a lot to us. We’re honored you chose our service department for your Mercedes-Benz GLC 300.

October 15, 2026

Beautiful service, very intended make me feel very comfortable answered all the questions got me an amazing deal! More

by SHEENLIGHT1985
Recommend Dealer
Yes
Employees Worked With
Matt Saatchi
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Oct 15, 2026 -

Mercedes-Benz of Pleasanton responded

Knowing that you felt comfortable and had all your questions answered means a lot to our service team. We’re pleased we could secure a great deal on the service for your CLA 250.

October 15, 2026

Carlos is very professional and makes sure we are taken care of. We are very happy the service we are provided More

by tammy42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Oct 15, 2026 -

Mercedes-Benz of Pleasanton responded

Our service department enjoyed ensuring your Mercedes-Benz E-Class received the attentive care it deserves. Your kind feedback about our professionalism means a great deal to us.

October 15, 2026

Very organized, perfect communication, helpful staff The whole experience is smooth and it's easy to get a loaner. More

by AVASOLTANIFARD
Recommend Dealer
Yes
Employees Worked With
Lawrence
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Oct 15, 2026 -

Mercedes-Benz of Pleasanton responded

Your note about our organized communication, helpful staff, and easy loaner process reflects our service department’s commitment to a smooth visit. Thank you for the five-star rating.

October 15, 2026

Lance was helpful in determining problem; service was done carefully and completely; good communication. The estimate was accurate More

by rymm
Recommend Dealer
Yes
Employees Worked With
Lance Nunes
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Oct 15, 2026 -

Mercedes-Benz of Pleasanton responded

Thank you for the five-star rating and kind words about our service. We’re glad the estimate was accurate, communication was clear, and the work on your C-Class was completed carefully and thoroughly.

October 14, 2026

Friendly staffs, the place was clean and my technician, Fortune, was great n helpful when I brought my car for services. More

by janisetan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fortune Barajas
Print
Oct 15, 2026 -

Mercedes-Benz of Pleasanton responded

Your kind words about our clean facility and the helpful service you received mean a great deal to our service department. We're glad your Mercedes-Benz GLC 300 service visit felt welcoming and well supported by our team.

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