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Mercedes-Benz of Pleasanton

Pleasanton, CA

Overview
Employees
Reviews
Vehicles
4.7
315 Reviews
Whether you are visiting us for the first time, searching for a new or pre-owned vehicle in the Amador Valley area, or looking to schedule an appointment with our auto service department, we hope to assist you every step of the way. Please contact us at any time so we can discuss your requirements in more detail, or visit us at 5885 Owens Drive in Pleasanton, CA.
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5885 Owens Dr

Pleasanton, CA

94588

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Showing 315 reviews

November 13, 2026

Check in process is too slow service advisors are generally average customer experience can be made better More

by matt_soman
Recommend Dealer
Yes
Employees Worked With
isaiah
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November 13, 2026

Very professional, great communication, and accommodating Great customer service all around from receptionist to service department More

by pbouaphet
Recommend Dealer
Yes
Employees Worked With
Cassidy Meyers She's fantastic!
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November 13, 2026

My rating of this dealership is a 10 of 10 they checked everything that was supposed to be checked even gave me a loaner car.. More

by ecdawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Homa
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Nov 13, 2026 -

Mercedes-Benz of Pleasanton responded

We're glad the service on your S-Class covered all the expected checks and included a loaner vehicle. Your 10 out of 10 rating means a lot to our team!

November 13, 2026

Great communication quality work done in one day I am treated with respect and courtesy More

by kagruidl
Recommend Dealer
Yes
Employees Worked With
Lawrence
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Nov 13, 2026 -

Mercedes-Benz of Pleasanton responded

We're glad you received clear communication, quality care for your Mercedes-Benz GLC 300, and a welcoming, considerate experience with our service team.

November 12, 2026

Our sales person Muhammad was very knowledgeable and customer focused. We enjoyed the entire experience. More

by fishervan
Recommend Dealer
Yes
Employees Worked With
Mike Venegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2026 -

Mercedes-Benz of Pleasanton responded

Hearing that you enjoyed the entire experience with your Mercedes-Benz GLA 250 means a lot to our team. We’re pleased our sales associate’s expertise and attention to your needs made a positive impression.

November 12, 2026

It was good. I am happy they gave me a very nice loaner vehicle and coordinated the service well. More

by snnodim20
Recommend Dealer
Yes
Employees Worked With
Carlos
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Nov 12, 2026 -

Mercedes-Benz of Pleasanton responded

We're glad you enjoyed the loaner and found the service on your Mercedes-Benz E-Class well organized. Thank you for the five star rating!

November 12, 2026

I’ve been helped by Fortune at Mercedes-Benz Service for nearly two years, and he has been absolutely outstanding. He’s consistently professional, proactive with follow-ups, and always makes sure everything More

by asmvetservices
Recommend Dealer
Yes
Employees Worked With
Fortune
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Nov 12, 2026 -

Mercedes-Benz of Pleasanton responded

Nearly two years of kind words about our service team’s attentive follow-up mean a lot to us. We’re glad each service visit for your Mercedes-Benz GLS 450 has felt well organized and handled without delay.

November 12, 2026

I had a great experience getting my car serviced at Mercedes-Benz dealership. The team was professional, friendly, and attentive, making the entire process smooth and hassle-free. I appreciate the care More

by mkshahi30
Recommend Dealer
Yes
Employees Worked With
Shane Boyd (Service Advisor)
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Nov 12, 2026 -

mkshahi30 responded

I had a great experience getting my car serviced at the Mercedes-Benz dealership. The team was professional, friendly, and attentive, making the entire process smooth and hassle-free. I appreciated their care and excellent customer service!

Nov 13, 2026 -

Mercedes-Benz of Pleasanton responded

Thank you for choosing Mercedes-Benz of Pleasanton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 12, 2026

The staff is very professional and kind. Friendly and nice. Shane Boyd has been my service advisor for Almost 10 years now. More

by mbounprakob
Recommend Dealer
Yes
Employees Worked With
Shane Boyd
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Nov 12, 2026 -

Mercedes-Benz of Pleasanton responded

After nearly ten years with your service advisor, your kind words mean a great deal to our team. We're glad you feel welcome when bringing in your Mercedes-Benz GLC 300 for service.

November 11, 2026

The dealer was great, 10 out of 10 but the service you provided for a shuttle/ride back home with Lyft was really bad. Car was very dirty disgusting. I didn't even wanted to get in. Went from driving my M More

by AMONZON1979
Recommend Dealer
No
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