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Mercedes-Benz of Pleasanton

Pleasanton, CA

Overview
Employees
Reviews
Vehicles
4.7
315 Reviews
Whether you are visiting us for the first time, searching for a new or pre-owned vehicle in the Amador Valley area, or looking to schedule an appointment with our auto service department, we hope to assist you every step of the way. Please contact us at any time so we can discuss your requirements in more detail, or visit us at 5885 Owens Drive in Pleasanton, CA.
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5885 Owens Dr

Pleasanton, CA

94588

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Showing 315 reviews

September 30, 2026

I had a great experience at Mercedes-Benz of Pleasanton. The staff was professional, friendly, helpful, and made the entire process easy and comfortable. Highly recommended! More

by humranm5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Venegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2026 -

Mercedes-Benz of Pleasanton responded

Our service team is pleased we could make servicing your Metris easy and comfortable. Your recommendation and five-star rating mean a great deal to our service team.

September 29, 2026

Great customer service overall. James made the process of leasing a new GLA very smooth and I'm happy with my new car! More

by Eva Tretyakov
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Venegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Carlton
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Sep 29, 2026 -

Mercedes-Benz of Pleasanton responded

Your feedback about the smooth lease process highlights our commitment to attentive support. We’re thrilled you’re enjoying your new GLA 250. Knowing that our support met your expectations means a lot to our team.

September 29, 2026

It's good It's clean and on time Follow up is excellent Except they didn't carwash my car which was mentioned during checkin More

by nestorl
Recommend Dealer
Yes
Employees Worked With
Isaja
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Sep 29, 2026 -

Mercedes-Benz of Pleasanton responded

We’re glad your GLC 300 was serviced promptly, returned clean, and that our follow-up met your expectations. We apologize for missing the car wash you requested during check-in.

September 29, 2026

Quick service by the car service person. A longer than expected waiting time (more than 30 min. ) for the customer service person to take the car to be serviced from me More

by benhua777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not this person
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Sep 30, 2026 -

Mercedes-Benz of Pleasanton responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

September 28, 2026

Great customer service from Lance by going extra step to resolve customer concerns. Great customer service from Lance! He went the extra mile to understand and resolve my concerns. I really appreciate his e More

by srisurap
Recommend Dealer
Yes
Employees Worked With
Lance
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Sep 28, 2026 -

Mercedes-Benz of Pleasanton responded

Your feedback highlighting our team’s patience and commitment to resolving your concerns truly reflects the dedication we aim to provide. Hearing that the service on your GLE 350 met your expectations means a lot to our service team.

September 28, 2026

Timely service. ....helpful, knowledgeable staff Give Lance raise, give Lance a raise, give Lance a raise More

by stephen.murphy
Recommend Dealer
Yes
Employees Worked With
Lance
Print
Sep 28, 2026 -

Mercedes-Benz of Pleasanton responded

Knowing that you found our service timely and our team’s expertise helpful means a lot to us. We look forward to caring for your Mercedes-Benz GLE 350 again.

September 28, 2026

Marco was great! He knew what was needed, didn't try to oversell and offered helpful deals, had my car ready at the time promised and was friendly throughout! More

by sofar9nines
Recommend Dealer
Yes
Employees Worked With
Marco Regacho
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Sep 28, 2026 -

Mercedes-Benz of Pleasanton responded

Knowing that the service on your A-Class was completed on time and that our team could offer helpful deals means a lot to us. We’re glad our clear recommendations and friendly, low-pressure approach met your needs.

September 27, 2026

Excellent. Great Service Advisor to work with Subject Matter Expert Outstanding hospitality Always goes extra mile to help customers for delight More

by skblr
Recommend Dealer
Yes
Employees Worked With
Shane Boyed
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Sep 28, 2026 -

Mercedes-Benz of Pleasanton responded

Our service team enjoyed assisting you during the service on your GLE-Class. Knowing you found our hospitality outstanding and appreciated how our service advisor went the extra mile means a lot to us.

September 27, 2026

Usually able to get in on short notice, generally have the parts in stock, service technicians are always very professional More

by raussers
Recommend Dealer
Yes
Employees Worked With
Jorge
Print
Sep 27, 2026 -

Mercedes-Benz of Pleasanton responded

Thank you for the five-star rating! We’re glad our team could schedule service on your Sprinter 3500XD on short notice, have the parts you needed in stock, and provide professional technicians.

September 26, 2026

Lance Nunes is a great service advisor! He’s very knowledgeable and always helpful! I highly recommend mercedes-Benz of Pleasanton for Service! More

by quintors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Nunes - Service Department
Print
Sep 26, 2026 -

Mercedes-Benz of Pleasanton responded

Thank you for the five-star rating! We’re pleased you found our service advisor knowledgeable and helpful, and we appreciate your recommendation for our service on your AMG GLE 53.

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