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Mercedes-Benz of Pleasanton

Pleasanton, CA

Overview
Employees
Reviews
Vehicles
4.7
315 Reviews
Whether you are visiting us for the first time, searching for a new or pre-owned vehicle in the Amador Valley area, or looking to schedule an appointment with our auto service department, we hope to assist you every step of the way. Please contact us at any time so we can discuss your requirements in more detail, or visit us at 5885 Owens Drive in Pleasanton, CA.
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5885 Owens Dr

Pleasanton, CA

94588

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Showing 315 reviews

November 11, 2026

Everything went well except when they detailed the car they completely forgot the trunk which was very disappointing. . More

by lecroix13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Boyd
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Nov 12, 2026 -

Mercedes-Benz of Pleasanton responded

Thanks for sharing about your experience with Mercedes-Benz of Pleasanton. We appreciate your business and hope to see you again soon!

November 10, 2026

Very friendly, kind, willing to go the extra mile to find me the perfect car. More

by gennyhancock31
Recommend Dealer
Yes
Employees Worked With
Don't remember his name, sorry
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Nov 10, 2026 -

gennyhancock31 responded

The Mercedes showroom is beautiful. The cars which are on display are not only beautiful as well they sparkle and invite you in. I was there just to get my car serviced and ended up buying a new car instead! Thanks Mercedes! I love my new car!! Genny H

Nov 11, 2026 -

Mercedes-Benz of Pleasanton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 09, 2026

He was very nice and found me a phone charger and got me out of there in less than an hour, which was great More

by betrille
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Nov 10, 2026 -

Mercedes-Benz of Pleasanton responded

Our service team was happy to find you a phone charger during your Mercedes-Benz GLC 300 visit. We're glad you felt well cared for and were back on your way promptly.

November 09, 2026

All excellent, I had one question regarding my camera recording device, which he tried to research & provided clarification for the USB used for recording could be the issue as nothing has been found wit More

by sunil.singh72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fortunato Barajas
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Nov 09, 2026 -

Mercedes-Benz of Pleasanton responded

We're pleased our service advisor researched your recording device question and explained the possible USB issue during your Mercedes-Benz E-Class service. Hearing that the unexpected offer of a car wash and interior vacuuming added to your positive experience means a lot to our team.

November 09, 2026

Lance always takes care of me He's truly an expert as his job. The best More

by tallen16
Recommend Dealer
Yes
Employees Worked With
Lance
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Nov 09, 2026 -

Mercedes-Benz of Pleasanton responded

We’re glad you consistently feel well cared for when your Mercedes-Benz Sprinter 2500 is in for service. Thank you for recognizing our team’s expertise!

November 09, 2026

Very responsive; got me what I needed even though it wasn't carried in stock Very professional More

by cschacker
Recommend Dealer
Yes
Employees Worked With
Carlos
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Nov 09, 2026 -

Mercedes-Benz of Pleasanton responded

Our team was happy to help get what you needed for your Mercedes-Benz Sprinter 2500 despite it not being in stock. We're glad you found our service prompt and capable.

November 08, 2026

Very welcoming staff. No snobbery which I always felt in the Fremont dealership. This was my first time here. Felt like I had been coming here for years. Work done in time More

by IRFAND1606
Recommend Dealer
Yes
Employees Worked With
Izaiah Homa
Print
Nov 09, 2026 -

Mercedes-Benz of Pleasanton responded

Knowing you felt at home on your first visit means a lot to our team. We’re glad the service on your Mercedes-Benz CLE 300 was straightforward and completed within the timeframe you were given.

November 08, 2026

Have a confirmed (email & text, also phone call confirmation) appointment for my 2024 Sprinter. @10am. Dropped the van @ 8am. Came back 4pm to pick up the van to find out they did not even check my More

by Hasan A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 13, 2026 -

Mercedes-Benz of Pleasanton responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

November 08, 2026

Great personal service very attentive Marco provided exceptional service today. He took the time to explain the multi-point inspection clearly without trying to push unnecessary repairs. The work was co More

by clubperez5
Recommend Dealer
Yes
Employees Worked With
Marco
Print
Nov 08, 2026 -

Mercedes-Benz of Pleasanton responded

Your recognition of our team’s attentive care means a great deal to us. We’re pleased the inspection findings for your Mercedes-Benz GLE 450 were explained clearly without pressure to pursue unnecessary repairs, and that you felt well informed throughout the day.

November 07, 2026

Good service overall. Was on time. Was able to explain the service details very well. Izaiah was excellent More

by senthilksadasivam
Recommend Dealer
Yes
Employees Worked With
Izaiha Homa
Print
Nov 08, 2026 -

Mercedes-Benz of Pleasanton responded

We're pleased the service on your Mercedes-Benz GLS 450 stayed on schedule and that the details were clearly explained. Thank you for your kind words about our team.

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