Mercedes-Benz of Pleasanton

Walking into the dealership was skeptical, We've been to a few dealerships & all seems the same until we walked in to Fletcher Jones Mercedes in Fremont. The experience we had there was amazing. Right to a few dealerships & all seems the same until we walked in to Fletcher Jones Mercedes in Fremont. The experience we had there was amazing. Right from the start, Mike Hamish was very personable & was willing to work with you ( thinking outside the box & presented many options), The dealership is very fortunate to have a person like him. We were introduce to Tom in Sales (knowledgeable of the cars), AJ in Finance (who has personal contacts with the banks & helpful in closing the deal & Ray Wahab (willing to do what it takes to service the client). We've had the opportunity to choose & select the car that we wanted. All of them were instrumental in us walking out with a new 2013 E350. Thank you for making it seamless & that's what car buying experience should be like everywhere else. You can certainly expect no pressure, comfort & ease of buying a new or used car at Fletcher Jones Mercedes in Fremont. Personal connections is what we've made at the dealership!! Thank you again for the amazing experience!! More

I was over 300 miles from home when the SRS (Supplemental Restraint System) warning light came on. I rolled into the service dept on a Saturday late afternoon. Kevin the Service Advisor pulled my vehicle i Restraint System) warning light came on. I rolled into the service dept on a Saturday late afternoon. Kevin the Service Advisor pulled my vehicle in immediately to have service tech Brad run codes. They assured me my vehicle was safe to drive and to bring it in first thing Monday morning (ahead of scheduled appointments) to have it repaired. 7:30am I met with Rick, another Service Advisor, he wrote me up and had me shuttled back to my hotel. Within 2 hours he called stating my vehicle was ready and a driver was on his way to pick me up. This service department treated my SRS issue with great concern and care. They also recognized my need to return to So Cal ASAP and helped me meet my goals. I was on my way back home by 10:30am! SIMPLY AMAZING!!! More

Get everything in writing and don't trust the verbal agreements or the 'options' documented and told are included in your new car. Make sure you see the vehicle and check the options before you buy. R agreements or the 'options' documented and told are included in your new car. Make sure you see the vehicle and check the options before you buy. Retaliation for honest survey to MB corporate offices will be expected from Pleasanton MB, and MB USA won't do a thing...no customer service. More