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Mercedes-Benz of Pleasanton

Pleasanton, CA

Overview
Employees
Reviews
Vehicles
4.7
315 Reviews
Whether you are visiting us for the first time, searching for a new or pre-owned vehicle in the Amador Valley area, or looking to schedule an appointment with our auto service department, we hope to assist you every step of the way. Please contact us at any time so we can discuss your requirements in more detail, or visit us at 5885 Owens Drive in Pleasanton, CA.
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5885 Owens Dr

Pleasanton, CA

94588

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Showing 315 reviews

November 02, 2026

Our salesman Kim was amazing, he has amazing customer service, is extremely friendly, and professional we will definitely be using him for our future purchases More

by olyaie16
Recommend Dealer
Yes
Employees Worked With
Kim
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Nov 02, 2026 -

Mercedes-Benz of Pleasanton responded

Knowing our team’s attentive care and personable approach made such a positive impression is rewarding. We appreciate you choosing us for your Maserati Grecale’s service and planning to return for future purchases.

November 02, 2026

Excellent Exceptional service from carlos thank you for all the help, best service advisor incredible communication skills More

by sureyyadinc1995
Recommend Dealer
Yes
Employees Worked With
Carlos
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Nov 02, 2026 -

Mercedes-Benz of Pleasanton responded

We're glad our service team provided helpful support and communicated so effectively during service on your Mercedes-Benz C-Class. Thank you for the five-star rating!

November 02, 2026

Been working with Shane for many years. He has great attention to detail and amazing memory too. More

by pm6
Recommend Dealer
Yes
Employees Worked With
Shane
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Nov 02, 2026 -

Mercedes-Benz of Pleasanton responded

Working with you over the years has been a pleasure for our team. We're glad our thoroughness and knack for remembering details have stood out during service for your Mercedes-Benz G-Class.

November 02, 2026

Very helpful and fast and very nice and reliable for a loner car! Amazing, and very nice! More

by valeriacastaneda60
Recommend Dealer
Yes
Employees Worked With
Carlos
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Nov 02, 2026 -

Mercedes-Benz of Pleasanton responded

We're happy the service on your Mercedes-Benz GLC 300 was prompt and the loaner car worked well for you. Your kind words about our team's attentive assistance mean a lot to us!

November 02, 2026

I always receive great service from Alischa, my service representative. She provides timely updates and recommendations so the service appointment runs smoothly. More

by emoreno921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alischa
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Nov 02, 2026 -

Mercedes-Benz of Pleasanton responded

We're glad our service team's updates and recommendations help keep your Mercedes-Benz GLE 350 appointments running seamlessly. Your recognition of the consistent care you receive means a lot to us.

November 02, 2026

Lackluster service on initial encounter. Too many issues with vehicle purchased from dealership. Not a single person or department taking ownership for the colossal failure witnessed. Decent More

by Omot57
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lawrence
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Nov 06, 2026 -

Mercedes-Benz of Pleasanton responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 02, 2026

excellent and fast service and staffs were amazing . know what they are doing snd thier recommendations are worth considering More

by manojenigma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alycsia
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Nov 02, 2026 -

Mercedes-Benz of Pleasanton responded

We're glad the service on your Mercedes-Benz EQE 350 was prompt and that our team's expertise gave you confidence in their recommendations.

November 02, 2026

They took care of inside and outside details. Great customer service. Nicely done by Lawrence M More

by mpshah0
Recommend Dealer
Yes
Employees Worked With
Lawrence Maniea
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Nov 02, 2026 -

Mercedes-Benz of Pleasanton responded

We're glad you were pleased with our team's attention to your Mercedes-Benz EQS 450+, inside and out. Thank you for your kind words about the care you received.

November 02, 2026

Shane Boyd is the guy to speak with . Friendly, knowledgeable and honest . Makes it worth continuing with a dealership way past warranty . More

by Sarahtarun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Venegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2026 -

Mercedes-Benz of Pleasanton responded

We're pleased our service team's welcoming approach, expertise, and candor make returning with your Mercedes-Benz GLE 350 worthwhile, even beyond warranty coverage. Thank you for the five-star rating!

November 02, 2026

Anytime I come there, I always feel like I'm part of the family. Everyone's courteous and kind, they take care of my needs, and they always make sure to try to fit me into the schedule, understanding the ty More

by jenkinsphd
Recommend Dealer
Yes
Employees Worked With
Always Shane
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Nov 02, 2026 -

Mercedes-Benz of Pleasanton responded

Knowing you feel like family whenever you visit means a lot to us. We’re glad our team attends to your needs and makes an effort to fit service for your Mercedes-Benz CLS 450 around your work schedule.

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