Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Portland
Portland, OR
2,730 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,730 reviews
May 19, 2026
Accommodated warranty repair well. Well received at check in. Service dept. did their part. Surprised about a 2% credit cad surcharge for “reward points repayment” which felt like a Well received at check in. Service dept. did their part. Surprised about a 2% credit cad surcharge for “reward points repayment” which felt like a total bait and switch. No other non fee payment options were presented. The whole policy is a weak one. You’re Mercedes Benz among a multi million dollar organization in Lithia. Be better for your clients spending this type of money. More
by appointment
Verified CustomerEmployees Worked With
Andy Acevedo
May 17, 2026
Maddie was wonderful to work with! Really professional team and great attention to detail! They were fantastic with communication and giving status updates. I would happily bring my ca Really professional team and great attention to detail! They were fantastic with communication and giving status updates. I would happily bring my car here for service again! More
by Emily E.
Employees Worked With
Madison Brouwer
May 15, 2026
The dealership failed to get Mercedes to cover what was clearly a manufactuing defect. The dearership kept the car for over 4 weeks and really never gave a clear pucture of what was going on. I finally dem clearly a manufactuing defect. The dearership kept the car for over 4 weeks and really never gave a clear pucture of what was going on. I finally demanded to know where the car was and when I got that information I found out it was at a 'paint shop'. I drove to the paint shop and found out the car was 'waiting to be painted'. Needless to say my car was finished in a few days after my visit. Really objectionable considering how many car my wife has purchasd from the dealership and the dealership has serviced. More
by STUFFTOSTORE2121
Employees Worked With
Jackie Rodriguez
May 15, 2026
John Frentsos Sales dept Great Saleman, The sale went very smooth and very pleased with the sale on the 2020 Mercedes GLE went very smooth and very pleased with the sale on the 2020 Mercedes GLE More
by vance3
Employees Worked With
Mylee Burns, John Frentsos, Andrew Clark, Wade Nebeker
May 14, 2026
Setting an appointment with a service member was easy from the web based app. The staff was friendly and eager to address my questions and share information about my car. Overall good experience. from the web based app. The staff was friendly and eager to address my questions and share information about my car. Overall good experience. More
by Ralph
Employees Worked With
Jackie Rodriguez
May 13, 2026
I had to call several times to check on the status of my seat. I never received a callback that the part was in stock. I called over a month later. seat. I never received a callback that the part was in stock. I called over a month later. More
by ufsimmonsgator
Employees Worked With
Jesus Soria, Jesus Soria
May 11, 2026
This is my second time buying a car from Mercedes-Benz of Portland and also from Mitch. It's always a tremendously good experience with this dealership and Mitch. All my questions are easily answered, and we Portland and also from Mitch. It's always a tremendously good experience with this dealership and Mitch. All my questions are easily answered, and we always have a pleasurable delivery experience. I would highly recommend Mercedes-Benz of Portland. More
by SHANTU
Employees Worked With
Mitchell Raymer, Andrew Clark
