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Mercedes-Benz of Portland
Portland, OR
2,524 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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June 20, 2025
They dealership was clean, professional and everyone was very respectful in our process of choosing which car was best for our family! very respectful in our process of choosing which car was best for our family! More
by Paul Reed
Verified Customer
June 15, 2025
I appreciate the great services. I've been getting from you guys, All of my. Maintenance work have been done in a professional mannor . I've been getting from you guys, All of my. Maintenance work have been done in a professional mannor . More
by Gerald Brandon
Employees Worked With
June 14, 2025
John Frentsos is the finest luxury car salesman I have ever met. He is a true professional. Mylee was excellent to work with, thorough and very friendly. All in all, a first class experience. ever met. He is a true professional. Mylee was excellent to work with, thorough and very friendly. All in all, a first class experience. More
by GREGHARMON
June 13, 2025
Charged $600+ for labor but did not fix issue (only fixed one ABS sensor, MB directive is to always replace all four); had an appointment at 8:30, did not even look at the car until 11:00 even after I explai one ABS sensor, MB directive is to always replace all four); had an appointment at 8:30, did not even look at the car until 11:00 even after I explained I would would be waiting; gave incorrect information about at least one issue (said car was not drivable; it was. Said it would not shift out of 1st gear, it did) Communication was not accurate on multiple occasions. More
by rjr
June 11, 2025
John was very nice , but not very attentive on following up on questions. Also , worked with others at this dealership, very slow to respond, when answering the phone , just wanted to send call to ANOTHER up on questions. Also , worked with others at this dealership, very slow to respond, when answering the phone , just wanted to send call to ANOTHER department, usually the wrong department, very frustrating . Not great on customer service . More
by dennis_smeltzer
Employees Worked With
June 10, 2025
I was shocked at the number of services suggested when I arrived for my appointment. It felt very high pressure and uncomfortable. I am due for a new car. Not sure I want another Mercedes after this. arrived for my appointment. It felt very high pressure and uncomfortable. I am due for a new car. Not sure I want another Mercedes after this. More
by YOUNEEKGAL
Employees Worked With
No idea - its someone different every time
June 06, 2025
We really like and appreciate John, he’s been very helpful and puts up with all our requests for help. helpful and puts up with all our requests for help. More
by APALFI
June 03, 2025
They had a nice loaner vehicle ready for me but the work took longer than I was told when I booked it. Work done nicely though. Maurice was helpful and reachable. took longer than I was told when I booked it. Work done nicely though. Maurice was helpful and reachable. More
by lori.bernhardt
Employees Worked With
Maurice
