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Mercedes-Benz of Portland

Portland, OR

4.2
2,603 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,603 reviews

October 22, 2025

They charge to much to look at a simple problem. The gas door compartment latch. More

by Olaf_cully
Recommend Dealer
No
October 21, 2025

This is my 2nd Mercedes with Mercedes of Portland. Great experience with Mitch in sales, Bradley and James in finance and GM Andrew. More

by TIM_CHAPMAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitchell Raymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2025 -

Mercedes-Benz of Portland responded

Thank you so much for the kind words and for coming back to see us at Mercedes-Benz of Portland! We hope to see you again down the road! Safe travels!

October 17, 2025

In late June after calling within warranty period when our Sprinter lost power, was bucking, shifting roughly or not at all, and displayed one or more check engine lights on the dashboard, Mercedes Benz o More

by deb
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Other
Oct 20, 2025 -

Mercedes-Benz of Portland responded

Deb, thank you for taking the time to leave a review. I'm really sorry to hear about the issues you've faced. Unfortunately, it seems you may have the wrong dealership as we are in Portland. The store you are looking for is Wilsonville Mercedes and I would recommend reaching out to them directly. In the future if you would like to give our services a try, our team will happily be here to greet you. Thank you. Andrew Clark - General Manager - 503-548-1200

October 16, 2025

Service was great. My advisor was super awesome. Fixed fast, same day service. Couldn't ask for a better experience More

by steve.schindler84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2025 -

Mercedes-Benz of Portland responded

We’re happy to hear you’re satisfied with our team! Thank you for visiting Mercedes-Benz of Portland and sharing your experience. We wish you safe travels!

October 14, 2025

Wait was two hours for a light bulb out of is socket but not replaced More

by LITHIA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Oct 15, 2025 -

Mercedes-Benz of Portland responded

Thank you for taking the time to leave a review. I am sorry to hear about your experience with the wait and that you were not pleased with the service. When you have a moment, please contact me. I would be happy to assist you directly with this issue and address any other questions or concerns. Thank you. Eric Trueblood - Service Manager - 503-228-8351

October 13, 2025

Jesus provided me with exceptional customer service. He's very knowledgeable about Mercedes and represents the brand well More

by CRLPNN
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Soria
Oct 13, 2025 -

CRLPNN responded

Great dealership with exemplary Custer service and support

Oct 14, 2025 -

Mercedes-Benz of Portland responded

Thank you for the 5-star review! We are so happy that you were helped by Jesus and that he provided the exceptional customer service from start to finish that we strive for. We look forward to seeing you again here at Mercedes-Benz of Portland!

October 12, 2025

After our car was serviced, they sent me the wrong video of a different car. Also, I’ve tried two emails and two phone calls asking about repairing a license plate holder and no one has responded. More

by montereysoftail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Oct 14, 2025 -

Mercedes-Benz of Portland responded

Thank you for taking the time to leave a review. I apologize for the mix-up with the video and the level of response to your inquiries. We aim to provide timely communication, and it seems this was not the case. Let's get this sorted out quickly for you. Please reach out to me directly so I can assist you promptly. Thank you, Eric Trueblood - Service Manager - 503-228-8351

October 11, 2025

Past experiences good. Most recent poor. We left car for a week, it was supposed to be done in two or three days. After a week they ask for another day. And very poor commu More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Soria
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2025 -

Mercedes-Benz of Portland responded

Tom, thank you for taking the time to leave a review, however I'm really sorry to hear about the level of communication and delays you experienced during your most recent visit. We pride ourselves on providing timely service and keeping our customers informed, so it is unfortunate to know this was your case. If you're open to discussing this further or have any other concerns, please don't hesitate to reach out to me directly. Thank you. Eric Trueblood - Service Manager - 503-228-8351

October 10, 2025

Great service, caring about what I wanted and addressing my needs to get to a final purchase. Easy and seamless. More

by Cgarci
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mehdi Hamil
Oct 13, 2025 -

Mercedes-Benz of Portland responded

Thank you for sharing your story with Mercedes-Benz of Portland! It means the world to hear our team catered the process to your needs. See you down the road!

October 09, 2025

It appears your mechanic is a liar I was told the engine and the whole fuel system would need to be replaced. And there were metal shavings throughout the fuel system and engine. None of that was true. Co More

by ONEMBZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Araujo Suarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2025 -

Mercedes-Benz of Portland responded

Thank you for taking the time to leave a review. However this experience in unfortunate to read, as we expect our team to make thoughtful and accurate repair assessments. I wish to make clear that we're not in the business of lying to our guests or being dishonest in any way. Having said that, I can understand how you're feeling given this particular situation. I'd like the chance to speak with you further in the hopes of clearing things up. If you are open to that, please give me a call directly. Thank you. Eric Trueblood - Service Manager - 503-228-8351

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