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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,709 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,709 reviews

April 16, 2026

John listened to what I wanted and helped me order the car. He has been helpful throughout the order process and after the sale too. More

by mercedes9
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mylee Burns
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Apr 17, 2026 -

Mercedes-Benz of Portland responded

It's great to hear John provided such attentive and supportive service! Thank you for choosing Mercedes-Benz of Portland. Your feedback is greatly appreciated, and we look forward to serving you again with any future needs. Safe travels ahead!

April 16, 2026

They have a great customer service team and communication is very easy with them. They make sure all their work is done correctly. More

by BEHJATSEDIGHI
Recommend Dealer
Yes
Employees Worked With
Madison
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Apr 17, 2026 -

Mercedes-Benz of Portland responded

Thank you for sharing your awesome feedback about our team! We are happy to hear that you are satisfied with our service. We look forward to seeing you again here at Mercedes-Benz of Portland!

April 15, 2026

Very clean and well-organized. It’s nice to wait there due their fair amount of amenities. More

by AHAMSTREET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Brouwer
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Apr 16, 2026 -

Mercedes-Benz of Portland responded

Thanks for the positive feedback about your experience! We're glad we could be of help here at Mercedes-Benz of Portland. Be sure to visit us again soon!

April 10, 2026

I found service personnel to be friendly and responsive. They did a good job of understanding issue and provided good options. Nice job More

by Broken time and again
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Avanzado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachery Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hans Gartner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2026 -

Mercedes-Benz of Portland responded

Thank you for choosing Mercedes-Benz of Portland and for sharing your experience! Our service team will appreciate the kind words as they work hard to ensure you feel comfortable and informed. See you next time!

April 10, 2026

Kind supportive and willing to help. I had an issue with my app not working. Staff was very supportive to get it reset. Ian killough was exceptional and I would definitely buy a car from More

by TYLER.ANDERSEN
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Soria
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Apr 10, 2026 -

Mercedes-Benz of Portland responded

We're delighted to hear about your positive experience with Ian and our team at Mercedes-Benz of Portland. It was a pleasure helping you, and we are glad to hear everything worked out! We look forward to working with you again in the future! Safe travels!

April 01, 2026

Service was simply horrific. I purchased a brand new custom 2026 GLS 580. From the moment I drove it off the lot, I knew it had transmission issues. I reported it right away. The More

by Ancela Daniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Araujo Suarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Soria
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Frentsos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Raymer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca in service
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Apr 03, 2026 -

Mercedes-Benz of Portland responded

Ancela, I'm really sorry to hear about the issues you encountered with your vehicle and our initial service response. We want to provide accurate diagnostics, and I'd like the chance to learn more about this so we can improve for next time. Please email me when you have the opportunity. Thank you. Eric T. - Service Manager - erictrueblood@lithia.com

March 27, 2026

Very easy transaction & they were very accommodating They drove our new car to our house More

by Mrssmbutler
Recommend Dealer
Yes
Employees Worked With
Wade Nebeker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wade Nebeker
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Mar 30, 2026 -

Mercedes-Benz of Portland responded

Congratulations on your new car from all of us at Mercedes-Benz of Portland! We truly enjoyed earning your business and are proud to have served you with easy and accommodating service. Enjoy your travels, and let us know how we can serve you in the future!

March 27, 2026

The communication was horrible between me and the deal ship I’ll never go back there ! More

by lataneejohnson12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mylee Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Vannelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2026 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share your experience. We’re truly sorry to hear that communication did not meet your expectations, as clear and timely communication is very important to us. This is not the level of service we aim to provide, and we appreciate your honest feedback. We will be reviewing this internally to identify where we can improve. If you’re willing, we would welcome the opportunity to learn more about your experience and address your concerns directly. Thank you, Eric T. Service Manager erictrueblood@lithia.com

March 27, 2026

Gave me a nice loaner and fixed all issues plus did a wonderful job detailing car. Always going to come back to Mercedes dealership over any other. Service and sales is top notch. More

by 92fore
Recommend Dealer
Yes
Employees Worked With
Rebecca
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Mar 27, 2026 -

Mercedes-Benz of Portland responded

We love to receive feedback like this! We are thrilled that our team went the extra mile for you and earned your five stars. Thank you for choosing Mercedes-Benz of Portland and for sharing your support. See you next time!

March 26, 2026

Courteous, professional, fast, excellent Rebecca was so helpful and so in touch with every detail of my service. She went above and beyond at every stage! More

by Kristenkill
Recommend Dealer
Yes
Employees Worked With
Rebecca
Report | Print
Mar 27, 2026 -

Mercedes-Benz of Portland responded

Hi Kristen, we're delighted to hear Rebecca provided such attentive and thorough service. Thank you for choosing Mercedes-Benz of Portland. We look forward to your future visit!

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