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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,703 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,703 reviews

March 27, 2026

Gave me a nice loaner and fixed all issues plus did a wonderful job detailing car. Always going to come back to Mercedes dealership over any other. Service and sales is top notch. More

by 92fore
Recommend Dealer
Yes
Employees Worked With
Rebecca
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March 26, 2026

Courteous, professional, fast, excellent Rebecca was so helpful and so in touch with every detail of my service. She went above and beyond at every stage! More

by Kristenkill
Recommend Dealer
Yes
Employees Worked With
Rebecca
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Mar 27, 2026 -

Mercedes-Benz of Portland responded

Hi Kristen, we're delighted to hear Rebecca provided such attentive and thorough service. Thank you for choosing Mercedes-Benz of Portland. We look forward to your future visit!

March 26, 2026

This guy could/wouldn’t return my calls. Damage was done to the car when in service, took forever to get it resolved More

by Scott Gillette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Soria
1.0
This rating includes all reviews, with more weight given to recent reviews.
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March 20, 2026

Very respectful and quick and knowledgeable reps, loved my experience will definitely be coming back More

by Faranzare
Recommend Dealer
Yes
Employees Worked With
Rebecca
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Mar 20, 2026 -

Mercedes-Benz of Portland responded

Hi Faranzare! Thank you for sharing your Mercedes-Benz of Portland visit. We're happy to hear we'll have the opportunity to work with you again in the future. Until then, safe travels and happy Friday!

March 18, 2026

Did not return calls, did not fix anything even though they were supposed to, damaged interior door panel, did not tell truth about reaching out to warranty coverage company v More

by Morleymash
Recommend Dealer
No
Employees Worked With
Jesus Soria
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Soria
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Mar 20, 2026 -

Mercedes-Benz of Portland responded

This is not what we expect of our team members. We work hard to provide excellent service, and we would like to gather additional details regarding your appointment to ensure all of your concerns are addressed. Please contact me when you can. Thank you, Eric Trueblood - Service Manager - erictrueblood@lithia.com

March 18, 2026

I got Service B w/o BG kit. But they did BG kit and charged for it. Eventually, I got 100$ refund, not 100%. In addition, As I know, they provide complimentary wash service as w More

by SO520
Recommend Dealer
No
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Mar 20, 2026 -

Mercedes-Benz of Portland responded

I appreciate your feedback and want to sincerely apologize for the misunderstanding regarding the BG kit service as well as any inconvenience caused by not receiving our complimentary wash service. We always aim to provide 100% satisfaction with all of our services, so it's disheartening to hear that we fell short in this case. Please reach out to me at your earliest convenience so I can make things right. Thank you, Eric Trueblood - Service Manager - erictrueblood@lithia.com

March 16, 2026

Jesus at Mercedes Benz of Portland will take care of all your service needs. He is very enthusiastic and follows through with his promises. He does this all with kindness, and a smile. He is a pleasure to w More

by YETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

YETT responded

Previously I would drive all the way to Wilsonville (I live in NE PDX) for service because of prior bad experiences at your location. I am so thankful to have a service advisor like Jesus now.

Mar 17, 2026 -

Mercedes-Benz of Portland responded

Hi Yett, Thank you for sharing your service feedback! It's wonderful to hear Jesus has earned your business through top-tier customer service. We're pleased to have you as a Mercedes-Benz of Portland customer and look forward to your next visit!

March 13, 2026

This was an easy transaction, even though we traded a car as part of the sale. Good and honest service. More

by bob.carey
Recommend Dealer
Yes
Employees Worked With
Mitchell
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Mar 16, 2026 -

Mercedes-Benz of Portland responded

It's fantastic to read that you had a seamless experience trading in your car with our team! We truly appreciate your business and hope to see you again at Mercedes-Benz of Portland.

March 13, 2026

Prompt, good communication, good work Service advisor kept me informed and the vehicle was ready when promised. More

by KOLBRP
Recommend Dealer
Yes
Employees Worked With
Jackeline
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Mar 16, 2026 -

Mercedes-Benz of Portland responded

Thank you for sharing your positive feedback about our team! It was a pleasure to work with you at Mercedes-Benz of Portland.

March 12, 2026

I always receive very nice customer service from them. Great customer service every time Thank you More

by Wadie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2026 -

Mercedes-Benz of Portland responded

Thank you, Wadie! We're pleased to hear our team continues to provide you with excellent support. We appreciate your feedback and hope to see you again at Mercedes-Benz of Portland!

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