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Mercedes-Benz of Portland
Portland, OR
2,503 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,503 reviews
Verified Customer
December 06, 2022
Very responsive. We just bought a certified pre-owned Mercedes GLE through the Portland dealer and have been impressed by the professional of the salesperson so far. We just bought a certified pre-owned Mercedes GLE through the Portland dealer and have been impressed by the professional of the salesperson so far. We pick up the car tomorrow. More
by KG
Employees Worked With
Andrew Fox
December 05, 2022
Currently, it takes about four weeks to schedule an appointment for service. Last summer I couldn’t wait that length of time and had to seek out another Mercedes repair center. appointment for service. Last summer I couldn’t wait that length of time and had to seek out another Mercedes repair center. More
by jwoodbury
Employees Worked With
Mark Tower
December 04, 2022
Sales person was friendly. Finance person does not know what she is selling. In my opinion she needs more training and understand the products she she wanted to sell. Not just Finance person does not know what she is selling. In my opinion she needs more training and understand the products she she wanted to sell. Not just hand a pamphlet to customers and let customers to read in the spot. When asked her questions regarding what she wanted to sell and she cannot respond. More
by CHLU168
Employees Worked With
Nickolas Kalantari, Andrew Fox
December 03, 2022
Great service team. HORRIBLE SCHEDULING. I had to call 9x for an appointment. On-site team are great if you can get in. HORRIBLE SCHEDULING. I had to call 9x for an appointment. On-site team are great if you can get in. More
by CKLAVINS
December 02, 2022
Very professional, thorough, and courteous. Really appreciate the timely service and explanation of repairs. Appreciate the car wash as well. Really appreciate the timely service and explanation of repairs. Appreciate the car wash as well. More
by Amy Schuler
Employees Worked With
Kenny Levias, Mark Tower
December 02, 2022
I was very displeased with 90 percent of my experience with this company. My sales agent did not listen to anything I stated and made my buying the vehicle much more complicated than it needed to be. I al with this company. My sales agent did not listen to anything I stated and made my buying the vehicle much more complicated than it needed to be. I also paid for shipping twice and have not been reimbursed nor does anyone care to contact me about my issues. Not the dealer I would recommend. The finance lady was the only good person to work with. More
by FIREMAN1021
December 01, 2022
Great customer service. The service department goes above and beyond to help and the sales team is great at providing information and following up. The service department goes above and beyond to help and the sales team is great at providing information and following up. More
by KIMBERLY3974
Employees Worked With
Samuel Kim, Mark Tower
December 01, 2022
Great service! We had a tire issue which was under warranty and it was taken care of the same day we called. A lot of paperwork was involved due to the warranty f We had a tire issue which was under warranty and it was taken care of the same day we called. A lot of paperwork was involved due to the warranty factor but the sales manager took care of it for us, which was much appreciated. This is a great dealership-the people and the service are both excellent. Thank you! More
by CAROLEMERY
Employees Worked With
Michael Graham, Ryan Ellett
