Mercedes-Benz of Portland

First off I want to point out that I do not know Jesus Soria and I am leaving a one star on this person due to the fact that they are listed on this survey. I dealt with Megan Vannelli almost exclusively Soria and I am leaving a one star on this person due to the fact that they are listed on this survey. I dealt with Megan Vannelli almost exclusively so this review is based on my experience with her. My first interaction began when I located a 2019 BMW i8 on their website for sale. I inquired about this vehicle and received a response from Megan O/A the 24th of August 2024. I explained to Megan that I lived in Tennessee and would not be able to make the drive to Portland Oregon to see the vehicle in person. She informed me that would not be an issue as they ship many vehicles to customers. I signed the required documents on the 27th of August and promptly returned them to her. At this point the conversation went dry and I didn't hear from her for a day. I recached back out to her on the 28th of August to find out if there was anything I needed to do on my end to close out this process. Megan responded to me on the 28th of August and told me that they were just waiting on the funds for the vehicle to arrive. I had already secured funding and had a check from Navy Federal but was never told who to send it to or where to send it to. Again, effective communication would have fixed this. She also said that some DMV documents had been mailed to me. I was never told that I was being sent any additional documents by mail that I needed to sign. This was not a problem but again, the communication was non-existent at this point. I reached back out to Megan on the 3rd of September inquiring about the documents since I had not received them yet. I also inquired about a tracking number and the carrier that was used to ship the documents. I was told that I should be receiving them at any point and that she hadn't heard back from the finance department (Andrew Fox) with a tracking number. Once I received the documents on the 4th of September, I saw that they were mailed four days AFTER I was told that they were mailed. I returned the documents the same day I received them along with the check. They received them the next day on the 5th of September. Megan contacted me asking me if I had sent them back and I informed her that the tracking said that they had been delivered. She confirmed that they did in fact receive the documents and that they were being processed. Five days went by and I heard nothing from anyone so I contacted Megan again to find out if shipping had been setup and was told that my car was now at the BMW Dealership having a part fixed and that shipping would be setup once the received the car back from BMW. I was never told that there were any problems that required the car to be sent to BMW and while I appreciated the work being done by BMW, this was not communicated with me until after I asked for an update. The vehicle came back from BMW on the 12th of September but still did not ship out until the 19th of September. I had to contract her again to find out that the vehicle finally shipped. I finally received my car on the 25th of September which was almost a full month after I signed my paperwork. My frustrations did not stop here. The temporary tag expired on 7 October which was 12 days after I received the car. I contacted Megan on the 8th since the tags had expired and I still did't have my registration yet. She proceeded to tell me that my registration had not been sent to Tennessee yet because they did't have a copy of my insurance. Nobody contacted me to get a copy of it either so my registration paperwork just sat for over a month. I finally received it on 30 October. I was also FORCED into a $795 Protection package as a dealer add-on which included a 5 year ceramic coating applied to the exterior which turned out to be untrue. I apply ceramic coatings to all my vehicles and I know how they should look when wet and this vehicle paint was not hydrophobic at all. Horrible experience from start to finish. More

The service level is much less impressive than when I bought my car in 2015. Hard to get anyone on the phone, schedule service, and when I did get it scheduled they didnt allow enough time to complete it bought my car in 2015. Hard to get anyone on the phone, schedule service, and when I did get it scheduled they didnt allow enough time to complete it - so had the big hassle of leaving it overnight. The service advisor was fine and helpful. More

We have owned Mercedes cars for over 15 years. We live in the Bay Area. I went up to Portland to help my daughter get her Mercedes serviced at Mercedes Portland. Hands down the worst experience We live in the Bay Area. I went up to Portland to help my daughter get her Mercedes serviced at Mercedes Portland. Hands down the worst experience I have ever had with Mercedes. The fixed the wrong light (dash said right light out - they replaced the left). My daughter had to bring her car back numerous times and they would say it was ready and it would not be. Will never bring the car in there for servicing. Spent over $4K on the service. Felt pretty much like a rip off. More

I have been a client for 25 years and this last car was a nightmare to purchase and the 9 V battery was on. I just paid 800.00 in my other car for the same issue and was TOTALLY given the we can’t give you nightmare to purchase and the 9 V battery was on. I just paid 800.00 in my other car for the same issue and was TOTALLY given the we can’t give you a new battery blah blah blah This will be my last car from MB More

Fast and efficient. I go here every time that i need my oil changed and service I go here every time that i need my oil changed and service More

the work is very high quality (imho). But the costs are very high; my wife and I have a very limited budget. But the costs are very high; my wife and I have a very limited budget. More

Folks are quite responsive and professional John went over and beyond in helping deliver the car ! over and beyond in helping deliver the car ! More

I was unhappy with the condition my car was left in after my last repair. my last repair. More

Very clean, staff were professional. My service was done quickly and I've had no issues since. 10/10 would visit again. My service was done quickly and I've had no issues since. 10/10 would visit again. More

Fine service. Difficult to communicate with. Ultimately very professional but a very busy store so understand that when the phone rings answer it. Good job getting Difficult to communicate with. Ultimately very professional but a very busy store so understand that when the phone rings answer it. Good job getting our issue solved. More