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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,645 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,644 reviews

May 14, 2025

Was not aware of the minimal experience of technicians on the weekends would have been nice to know that upfront. More

by Teetimebuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know her name.
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May 16, 2025 -

Mercedes-Benz of Portland responded

I apologize for any inconvenience caused by the weekend staffing. We strive to provide consistent service, and I appreciate your feedback on this matter. If you have further questions or concerns, please feel free to reach out anytime. Thank you, Eric Trueblood - Service Manager - 503-228-8351

May 13, 2025

I would never! !! Ever suggest ANYONE VISIT THIS PLACE!! A total ripoff!!! Violated my car!! Took my money and made more a problem! More

by bgood4040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca
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May 15, 2025 -

Mercedes-Benz of Portland responded

It's concerning to hear about your experience, and I apologize for any issues you encountered. We strive to provide honest service. Please reach out so we can address this situation directly with you. Thank you, Eric Trueblood - Service Manager - 503-228-8351

May 12, 2025

Intake was ok, they didn't have my reservation because it was made via A.I. phone system. They found it but the process wasn't seamless. Car completed on-time. Service Advisor committed to identify why he wa More

by KevinCCornelius
Recommend Dealer
Yes
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May 13, 2025 -

Mercedes-Benz of Portland responded

Kevin, thank you for sharing your experience with us at Mercedes-Benz of Portland. We apologize for the hiccup with your reservation and are glad to hear that your car was completed on time. We'll make sure our team follows up regarding the callback issue. Your feedback helps us improve!

May 11, 2025

After visiting 2 other local Mercedes dealerships, Mercedes of Portland and their wonderful staff were able to get me into the car I was wanting at the price I was looking for More

by BREAUNAGILLEM
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Raymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Graham
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May 12, 2025 -

Mercedes-Benz of Portland responded

Breauna, we're delighted to hear that our team at Mercedes-Benz of Portland was able to meet your needs and get you into the car you wanted. Thank you for choosing us!

May 10, 2025

Very professional staff Explain my vehicle details Courtesy experience was top notch my vehicle was delivered in perfect condition. I plan on being a repeat Customer. More

by LCBSVT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Raymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Graham
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May 12, 2025 -

Mercedes-Benz of Portland responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Mercedes-Benz of Portland provided top-notch service and delivered your vehicle in perfect condition. We look forward to welcoming you back as a repeat customer!

May 06, 2025

The Service staff was courteous and polite. Maintenance and service went well, and the car was returned nicely cleaned up inside and out. The waiting area does not compare well with other simil More

by plchurchill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice "Mo" McQueen
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May 06, 2025 -

Mercedes-Benz of Portland responded

Thank you for sharing your feedback! We're glad to hear that our service staff at Mercedes-Benz of Portland took good care of you and your vehicle. We appreciate the input on our waiting area and will consider it as we strive to improve every aspect of our customer experience. Safe travels!

May 04, 2025

When I bring my vehicle in I get prompt service and care with making sure it is in great condition. Maurice ensures I am aware of any issues and helps me understand what is needed. More

by Erica H
Recommend Dealer
Yes
Employees Worked With
Maurice McQueen
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May 06, 2025 -

Mercedes-Benz of Portland responded

Erica, we're delighted to hear that Maurice is providing you with prompt and attentive service at Mercedes-Benz of Portland. Thank you for sharing your experience!

May 03, 2025

I had a most professional experience in dealing with all individuals encountered.during my efforts to successfully purchase a vehicle for our daughter. More

by FREDJWILL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Graham, Jonte Brown
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May 06, 2025 -

Mercedes-Benz of Portland responded

Fred, we're delighted to hear about your positive experience with the team at Mercedes-Benz of Portland. Thank you for choosing us for such an important purchase!

May 01, 2025

Overall pleased with service and help. Fast, responsive and listened to my needs for the cat. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice "Mo" McQueen
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May 06, 2025 -

Mercedes-Benz of Portland responded

Thank you for the first-class rating from all of us at Mercedes-Benz of Portland! We look forward to assisting you with your future sales and service needs. Until then, safe travels!

May 01, 2025

They are doing very good job I will comeback soon l can love your guys More

by KETPRAPAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice "Mo" McQueen
Report | Print
May 06, 2025 -

Mercedes-Benz of Portland responded

Thank you for the first-class rating from all of us at Mercedes-Benz of Portland! We look forward to assisting you with your future sales and service needs. Until then, safe travels!

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