Mercedes-Benz of Portland

As a loyal customer for over 25 years, my last encounter with your service advisor, Mr. McQueen, was unsatisfactory. His overall attitude was arrogant and unhelpful. Additionally, my vehicle has experience with your service advisor, Mr. McQueen, was unsatisfactory. His overall attitude was arrogant and unhelpful. Additionally, my vehicle has experienced a water leak on the passenger side during a recent rainstorm in spite of service work in late July which was supposed to have prevented this. More

Issue not resolved but still released auto 3 times I’m not the test pilot not the test pilot More

My new Mercedes has a white leather steering wheel and white leather seats. The steering wheel was badly smudged with mechanics hands as well on side of drivers seat. I was able to get it off but that was white leather seats. The steering wheel was badly smudged with mechanics hands as well on side of drivers seat. I was able to get it off but that was a little disappointing. More

I specifically asked for my vehicle to NOT be washed. I was very displeased that MB of Portland ran my vehicle through an atomatic car wash. As for Jesus, he did write "do not wash" on the work order I was very displeased that MB of Portland ran my vehicle through an atomatic car wash. As for Jesus, he did write "do not wash" on the work order. Obviously that wasn't enough to stop MB of Portland from ruining my ceramic coating. The reason I give Jesus 1 star is because he started questioning me if I really had my vehicle ceramic coated, as if I were lying. I am the customer who was wronged and I don't believe that I should be the one being questioned. The real question is, who is actually managing this place? More

Maddie did an Excellent job of providing service to me. She handled everything with professionalism. Eric handled my concerns and provided me with excellent PR She handled everything with professionalism. Eric handled my concerns and provided me with excellent PR More

Their service was fast and efficient. They fixed a warranty issue and updated me several times during the service work. Thank you They fixed a warranty issue and updated me several times during the service work. Thank you More

Lacking appointments and getting things fixed the first time. Tech training could use some improvement time. Tech training could use some improvement More

I was kept informed all my questions were answered. It was a super easy and stress-free experience. It was a super easy and stress-free experience. More

They were able to get the car ready. The personal interaction with both Mikes was very positive. Mylee worked through an issue with the wrong address and did it easily and professionally The personal interaction with both Mikes was very positive. Mylee worked through an issue with the wrong address and did it easily and professionally. More

Mitchell Raymer and Mylee Burns made my experience purchasing a used car as relaxed and seamless as it could possibly have been. All of my questions about the vehicle and purchase were answered in det purchasing a used car as relaxed and seamless as it could possibly have been. All of my questions about the vehicle and purchase were answered in detail. I was very comfortable dealing with both of them. Exceptional high quality employees who not only represented Mercedes-Benz of Portland very positively, but I also felt they were looking out for my interests as well! More