Mercedes-Benz of Portland

Nice dealer, Nice people. Good and fast service. Recommend will come back next time. Thanks Good and fast service. Recommend will come back next time. Thanks More

Avoid at all costs. Worst dealership service department experience regardless of the brand. Ultra sloppy intake process. Vague and botched updates on the repair process. Worst dealership service department experience regardless of the brand. Ultra sloppy intake process. Vague and botched updates on the repair process. Complete lack of urgency to complete the repair and they do not provide a due date either when taking the vehicle in - over 12 weeks in and the repair was still not completed. Service department manager Eric Trueblood shows a complete lack of professionalism, no call or email return. Incompetence, and a disgrace to the Mercedes-Benz and Lithia brand. No proper Estimate and Invoicing procedures, just vague emails and random charges without providing a receipt. More

John was extremely helpful and patient, explaining the features of the soon-to-be-released new model then helping me place my custom order. He helped me understand the newer features of the car and expres features of the soon-to-be-released new model then helping me place my custom order. He helped me understand the newer features of the car and expressed willingness to answer my questions any time. Very personable service; I cannot recommend John highly enough. Mylee gave me great explanations of the financial aspects of the purchase and helped the completion of the purchase feel comfortable. More

Apparently they have changed service department management recently which was a needed improvement. They didn’t find a problem I told them about at a recent service appointment but made another app management recently which was a needed improvement. They didn’t find a problem I told them about at a recent service appointment but made another appointment to research it more fully. More

The price of the service was accurate. The time it took to service my vehicle was not accurate. I took an Uber home and could have waited at the dealership. I was told 3-4 hours and my car The time it took to service my vehicle was not accurate. I took an Uber home and could have waited at the dealership. I was told 3-4 hours and my car was ready way sooner than that. More

Service tech failed to note oil copiously leaking from the filter (pinched seal) after the oil service. Oil everywhere at home (in the engine bay, pavement, driveway. We live 50 miles away). Deduced the i the filter (pinched seal) after the oil service. Oil everywhere at home (in the engine bay, pavement, driveway. We live 50 miles away). Deduced the issue with wife's car after she alerted me the car was down a quart of oil shortly after bringing it home. We are grateful that service was able to get her in quickly and remedy the problem. Thanks. More

The transaction was smooth and efficient. Excellent service, and the sales team was extremely friendly and professional. Excellent service, and the sales team was extremely friendly and professional. More

Paid for a new battery in April ‘24, but the dealership didn’t install it. Found out only when I went to an independent service shop for a different electrical problem and they said did you know your batt didn’t install it. Found out only when I went to an independent service shop for a different electrical problem and they said did you know your battery is date coded 2019? I immediately called MB-PDX but it took 3 days and multiple messages to get a sentient human to talk with me. Upon arriving for my appointment for the battery I paid for they wanted to take 3 hours to do diagnostics. I politely refused and told them again -I want the battery I paid for or my money back. The service agent took my keys in a huff. About 30 minutes later I departed to never return. Lots of independent mechanics shops that will do the same job for less and still use genuine MB parts. More

Dealership has poor trouble shooting. Expects us to accept the illogical reason behind issue. They cannot repair the illogical diagnosis. Expects us to take the car back without them be Expects us to accept the illogical reason behind issue. They cannot repair the illogical diagnosis. Expects us to take the car back without them being able to repair. More

My main interface with Mercedes-Benz of Portland was John Frentsos. He was my initial contact and found the vehicle that I purchased a week later. John was attentive to my desires in a vehicle, very friendly Frentsos. He was my initial contact and found the vehicle that I purchased a week later. John was attentive to my desires in a vehicle, very friendly and he even remembered my name and my brother-in-law's name the next day when we chatted by email. John took time to work with me on his day off and coordinated with his co-worker, Michael Franz, to work with me on trade-in details and set up the meeting to buy the new vehicle. Michael was always very considerate, respectful and helpful in email and phone communications. He was a real pleasure to work with as well. He had the new car charged up and ready to go when I arrived and greeted me after I parked my car outside the lobby. Due to traffic delays driving from Spokane to Portland, I arrived well after my assigned meeting time and I think we were still closing details after the normal dealership closure time. Nevertheless, Andrew Fox assembled all the documents and walked me thru the signature process. He was very organized. He explained what I was signing and answered any questions I had. He stayed to make copies of all the documents and handed them to me before I left for the evening. I did not have direct dealings with Michael Graham while in the showroom, but he was the manager that signed off on the cash proposal that included the trade-in. Additionally, he left the showroom after I did when I bought the car. I appreciate his help in the buying process. After I completed all the signatures and bought the EQS 580, John Frentsos gave me some additional training on the vehicle and we agreed to meet Saturday morning to complete more details like transferring my SiriusXM account and get more tips and training on operating the vehicle. John provided fantastic support and made it clear I could call him with follow up questions. In summary, I had a great experience. I will recommend this dealership to anybody that expresses an interest in Mercedes-Benz. More