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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,513 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,513 reviews

October 17, 2021

Worst place to go, not only the drive of 200 miles to take my car to Dealer for repairs and missing a full day of work, they told me I had to leave my car for 3 days, and that I had to pay .50 per mile a More

by estellagarza21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Araujo Suarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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October 17, 2021

Great customer experience and expertise on the service department. Very communicative with the customer and always trying to save time. More

by leking3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andres Acevedo
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, we are happy to know you always receive great customer service from our team here at Mercedes-Benz of Portland and we would like to thank you for this kind review! Please don't hesitate to reach out in the future, we are happy to hep!

October 16, 2021

Good personal service that was timely and thorough. The team is very easy to work with. More

by KJHOLMESSULLIVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for visiting Mercedes-Benz of Portland! We are happy to know you visit with us was easy and timely and we hope to see you again soon!

October 16, 2021

Chris in service is who you want to see when you need help with your vehicle. Best experience ever. Thank you Mercedes of Portland! More

by Duanep55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hi Duane, thank you for this kind review of our team member, Chris! We are pleased to know he provided you with a great experience and hope to have you back for any future needs!

October 16, 2021

We loved the pickup-drop off service with the loaner. It made getting the repairs done so convenient. First rate customer service! More

by Sailing58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello - Our team is happy to know you enjoy or loaner vehicle option during service appointments and would like to thank you for taking the time to share this positive feedback. We truly appreciate your business and hope to have you back at Mercedes-Benz of Portland for any future needs.

October 16, 2021

After an oil change,I was told that my car needs a new radiator, was never given a reason why,,is it leaking? More

by RAGUILAR3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Cain
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October 14, 2021

The wait when I arrived for my scheduled appointment was long but they seemed short staffed. Everything else was great. More

by SYOUNGF
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, while we are sorry for the wait you experienced our team would like to thank you for your understanding. We are pleased to know all other aspects of your visit went well and hope to have you back at Mercedes-Benz of Portland for any future needs.

October 13, 2021

Professional and accommodating staff and good and timely service. I did service B, scheduling was online and smooth and received my car on the estimated time. More

by ahmad.khoshnevis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hi Ahmad, thank you for this kind review! We are pleased to know our team provided you with a professional and accommodating experience and we hope to have you back for any future service needs. Until then, enjoy the road ahead!

October 13, 2021

Took longer than expected BC the said they had the part but didn’t have it. More

by merfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service person
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October 13, 2021

Check engine light on again less than 24 hours after service. Dealership would not double check their work to see if it’s associated with their service. More

by Zee
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Andres
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