Mercedes-Benz of Portland

I had my ML350 serviced at this dealership and they were fantastic! Mark Tower was the ultimate. Professional who quickly got me in and out. Great service team. fantastic! Mark Tower was the ultimate. Professional who quickly got me in and out. Great service team. More

Very helpfull but it seemed rushed. Which i understand. Very friendly interactions.got the job done in a short window of time with no set date so it is much appreciated Very friendly interactions.got the job done in a short window of time with no set date so it is much appreciated More

Chan was incredible. Everything you could possibly want in a partner to buy a car. Kenny, who also sold me the car was the consummate professional and super diligent in getting the car ordered and delivere in a partner to buy a car. Kenny, who also sold me the car was the consummate professional and super diligent in getting the car ordered and delivered. These guys are BOTH awesome. Couldn’t have been better. More

Great customer service, loved the service we received! Have had them service our car for 3years, always helpful, always pleasant to work with. All service reps are knowledgeable. Have had them service our car for 3years, always helpful, always pleasant to work with. All service reps are knowledgeable. More

The service is outstanding. On time, accuracy, and cleanliness are top notch. This is my service department of choice. They entire group is well above par cleanliness are top notch. This is my service department of choice. They entire group is well above par More

Going above and beyond. Tom is always friendly, approachable and takes time to listen and respond. These folks really went out of their way when I needed a loaner. approachable and takes time to listen and respond. These folks really went out of their way when I needed a loaner. More

Our salesperson, Josh, was great. But Jennifer who took care of our funding was another story. She was very unclear with things that needed to be signed after our purchase. We kept missing signature areas care of our funding was another story. She was very unclear with things that needed to be signed after our purchase. We kept missing signature areas and she kept sending back that we didn’t do it properly. It would have really helped to have a “please sign here” like docusign or when in person. We were also given a wrong second key for our vehicle. Jennifer said someone would contact me from sales (they never did). Almost a month after owning the vehicle Jennifer called me and said our funding never went through because we didn’t sign papers properly. I was heading out of town when she called and I told her I wouldn’t be able to access my back account until after the weekend. With no empathy and quite unnecessarily frank she said “well this needs to get taken care of now.” As if it was my fault she hadn’t caught those mistakes for a month. I was very frustrated and told her that and it was met with silence and didn’t address my frustration until I told her a second time. I mentioned the key again as well and she flippantly said she’d have someone contact me. My day had already been in chaos and her call and for lack of better terms, demanding I take care of it really put a bad taste in my mouth. The car we bought was the most special vehicle I’ve ever purchased but now the experience is shadowed by Jennifer’s lack of empathy, attention to details and customer service. I would still really like to get my key figured out. More

Everything went fast and efficiently except for I wish they would have told me I needed new wiper blades before I left the building. Maybe an oversight?? they would have told me I needed new wiper blades before I left the building. Maybe an oversight?? More

I guess because of the pandemic I feel that they discourage us customer to bring our car for service . I can understand the situation but the warm. And welcome friendliness. Isn’t the same as bef discourage us customer to bring our car for service . I can understand the situation but the warm. And welcome friendliness. Isn’t the same as before I hope they would retain it back just like before that they would Text and follow up and even accomodate us to our vechile concern after all we are willing to pay for the services no doubt about that. More

Tom Maddox, was his usual kind helpful, dedicated, ‘customer first’ self. Another good experience at mb of Portland. There are very few reasons that I drive into Portland. The city is a mess, but mb o ‘customer first’ self. Another good experience at mb of Portland. There are very few reasons that I drive into Portland. The city is a mess, but mb of Portland is a port in the storm. More