Mercedes-Benz of Portland

Vehicle recall service Excellent service and the kep us posted on progress as we enjoyed Portland and a complimentary rental car were highlight of our service experience. E Excellent service and the kep us posted on progress as we enjoyed Portland and a complimentary rental car were highlight of our service experience. Excellent in all respects. More

Excellent experience Rosie and Jake Patterson handle your service issues very well and do a great job for the customers . Would not consider taking my cars to any other de Rosie and Jake Patterson handle your service issues very well and do a great job for the customers . Would not consider taking my cars to any other dealership. Please congratulate these employees. More

Very good The service manager (Chuck) that helped me did a good job.. Good customer service ready to listen and helped me what I would need to to do in the next The service manager (Chuck) that helped me did a good job.. Good customer service ready to listen and helped me what I would need to to do in the next service. More

Great job! Jake is the best. I would recommend this service department to everyone. Description of service: great. friendly. helpful. timely. Efficient. Good jo Jake is the best. I would recommend this service department to everyone. Description of service: great. friendly. helpful. timely. Efficient. Good job everyone. I will be back! More

Great experience Great staff - friendly and welcoming! They work hard to make sure it's a great experience. Service is prompt and efficient. Waiting area is comfort Great staff - friendly and welcoming! They work hard to make sure it's a great experience. Service is prompt and efficient. Waiting area is comfortable and lots of goodies in the snack bar. More

Service experience Friendly and efficient service . Great communication from drop off until car is ready. Like the new online payment option too. Have been servicing my Friendly and efficient service . Great communication from drop off until car is ready. Like the new online payment option too. Have been servicing my car here for many years and will continue to do so. More

Seamless First: the online appointment app is intuitive & easy. When I requested an additional "test drive" to check on the steering column, they called me ba First: the online appointment app is intuitive & easy. When I requested an additional "test drive" to check on the steering column, they called me back almost immediately to point out that the extra appointment time means I should schedule earlier in the day. Because they were so quick to get back to me, I could find another suitable time with ease. Second: The service, paperwork, and payment was friendly & quick. Finally: The shop manager himself took the test drive to determine if the feedback from the steering column was normal. He went over-and-above by simultaneously checking on a number of other things as well. (On a previous occasion, they fixed a screw that lodged in my tire for free). I also got a free tutorial on a number of features that weren't known to me. At least two of those features are going to be extremely helpful to me. More

Excellent Customer Service Noel Preston took care of everything beyond what I expected. I brought my car in for a B check and planned on picking up my car at the end of the day Noel Preston took care of everything beyond what I expected. I brought my car in for a B check and planned on picking up my car at the end of the day. Noel suggested I take a loaner car and arranged for a exchange of cars the next day which worked out perfectly for me. All the costs were as expected, paying was a breeze on my phone. What a nice experience! Every employee I had contact with were all pleasant and friendly. More

2018 purchase We had a great experience with Chan and the dealership. We would highly recommend this dealership and sales rep to anyone wanting to purchase a merced We had a great experience with Chan and the dealership. We would highly recommend this dealership and sales rep to anyone wanting to purchase a mercedes. More

Kudos to Noel Noel Preston could not be more professional, kind and responsive. Always professional, he gets the job done on time and true to his word. I feel very Noel Preston could not be more professional, kind and responsive. Always professional, he gets the job done on time and true to his word. I feel very comfortable that Noel is going to provide outstanding service regardless of whether I have a small issue, don't understand how something works, or have a larger problem. I love working with him! More