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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,513 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,513 reviews

January 26, 2023

I have wait too long for 3 hour,then compared with Ron tonkin dealer for 1 hour More

by hai Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Fox
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January 26, 2023

Friendly, helpful and on time. I appreciate the service they provide and have been a customer for seven years. More

by BLADHOLMSUSAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2023 -

Mercedes-Benz of Portland responded

Hello! Thank you for your continued loyalty throughout the years! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers.

January 26, 2023

Offer one price gave me another,send a letter saying one them did another offer 60 months gave me 72 months More

by LCMELTON55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Thomas Maddux
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Jan 27, 2023 -

Mercedes-Benz of Portland responded

Hi Larry, We understand and apologize for your frustration. Your vehicle was financed in-house through our team at Driveway Finance Corporation. This feedback will be escalated to their customer service department in order to follow up with you and fully explain the letter received.

January 26, 2023

Excellent customer service, purchase went very smoothly and easy. Edward Kluwe was pleasant to work with and met all our needs on the trade in and new purchase. More

by ALEXPRIHODIKO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Kluwe
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Jan 27, 2023 -

Mercedes-Benz of Portland responded

Hi Alex! Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that we can do for you.

January 25, 2023

The experience was both personable and expediant. The staff was professional and understanding. I couldn’t be happier with my new car. More

by DONOTUSE0
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duncan Ostrander, Joseph Edgerly
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Jan 26, 2023 -

Mercedes-Benz of Portland responded

Hello! Congratulations on your new car! We really appreciate you being so kind as to write this review about our dealership. It’s lovely to hear that our team here at Mercedes-Benz of Portland provided you with both a professional and understanding experience. Thank you so much. If you ever have any further needs, do not hesitate to come back to see us.

January 24, 2023

friendly staff and very helpful. I would definitely recommend this dealership to other Mercedes owners. More

by LEXI.ISASI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mekonnen Wossene
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Jan 24, 2023 -

Mercedes-Benz of Portland responded

Hi Lexi, thank you for your kind words and willingness to recommend our team. We are happy to have been friendly and helpful during your visit, and look forward to having the opportunity to work with you again in the future.

January 24, 2023

Great service team! ! I Always have a great experience when I come there. And I love getting my car washed. More

by RODSOPRITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Tower, Rod Soprito
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Jan 26, 2023 -

Mercedes-Benz of Portland responded

Hello! Thank you for your continued loyalty! It is so great to hear that throughout your visits, you have repeatedly endured a great experience! Until next time, drive safe!

January 23, 2023

They were great willing to work hard to make sure they hit every expectation possible More

by CODY198756
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duncan Ostrander, Alvin Joswick
Report | Print
Jan 23, 2023 -

Mercedes-Benz of Portland responded

Hi Cody, thank you for allowing our team at Mercedes-Benz of Portland the opportunity to earn your business. We are happy to have worked hard to ensure your expectations were met, and hope you will be returning should any future automotive needs arise. Until then, safe travels.

January 23, 2023

Overall good experience. Dale worked hard finding a vehicle that met my needs. Mylee did a great job putting the numbers together and made the closing process a good experien More

by steply
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Acelar, Nickolas Kalantari
Report | Print
Jan 23, 2023 -

Mercedes-Benz of Portland responded

Thank you for purchasing your vehicle from our team at Mercedes-Benz of Portland. Dale and Mylee are happy to have worked together to ensure your purchase went smoothly, and we hope you will consider returning for any future automotive needs. Until then, enjoy your new vehicle.

January 22, 2023

The purchase at the Mercedes of Portland is smooth. Sale representative Alvin is very friendly and helped us complete the purchase quickly. The finance manager Jennifer is knowledgeable and helpful as More

by DIYUNTENG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nickolas Kalantari, Alvin Joswick, Jennifer Joseph
Report | Print
Jan 23, 2023 -

Mercedes-Benz of Portland responded

Thank you for allowing our team the opportunity to earn your business. We are happy to have provided a smooth and timely buying experience and hope to have you back at Mercedes-Benz of Portland for any future needs. Until then, enjoy your new car.

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