Mercedes-Benz of Portland - Service Center

They turned what should have been a poor experience into a very good experience that made me feel valued. Abby was exceptional and kept me updated. She was OUTSTANDING! a very good experience that made me feel valued. Abby was exceptional and kept me updated. She was OUTSTANDING! More

Abby was great! Super quick and efficient and offered complimentary wash and vacuum! So appreciated! Thank you! Super quick and efficient and offered complimentary wash and vacuum! So appreciated! Thank you! More

A+ This is unnecessary, great service, A+ what more do you want? brevity is a virtue. do you want? brevity is a virtue. More

Great same day service ! Would always recommend Mercedes Benz of Portland over any other location ❤️ Would always recommend Mercedes Benz of Portland over any other location ❤️ More

The service was quicker than expected super efficient great price and wonderful staff. Just a great experience all around for our first visit to this Mercedes Service center. We will be back! great price and wonderful staff. Just a great experience all around for our first visit to this Mercedes Service center. We will be back! More

Service was excellent, plenty of care and concern were evident. Speedy and convenient place to have my truck serviced. Thanks! evident. Speedy and convenient place to have my truck serviced. Thanks! More

Mercedes-Benz of Portland worked very hard to make me happy. They were very helpful happy. They were very helpful More

Good. Staff are pleasant.Accommodating and helpful.. will recommend it to others.Job well done. Staff are pleasant.Accommodating and helpful.. will recommend it to others.Job well done. More

Nice dealer, Nice people. Good and fast service. Recommend will come back next time. Thanks Good and fast service. Recommend will come back next time. Thanks More

Avoid at all costs. Worst dealership service department experience regardless of the brand. Ultra sloppy intake process. Vague and botched updates on the repair process. Worst dealership service department experience regardless of the brand. Ultra sloppy intake process. Vague and botched updates on the repair process. Complete lack of urgency to complete the repair and they do not provide a due date either when taking the vehicle in - over 12 weeks in and the repair was still not completed. Service department manager Eric Trueblood shows a complete lack of professionalism, no call or email return. Incompetence, and a disgrace to the Mercedes-Benz and Lithia brand. No proper Estimate and Invoicing procedures, just vague emails and random charges without providing a receipt. More