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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,521 Reviews
Call Service Center (971) 340-4573

1,521 Reviews of Mercedes-Benz of Portland - Service Center

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October 24, 2023

They were really cognizant of your problems and your needs very helpful and willing to go the extra mile More

by trtapscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Mercedes-Benz of Portland responded

We're glad to know our team at Mercedes-Benz of Portland was able to provide you with the helpful service that we strive for. Thanks for taking the time to share your experience, we look forward to working with you again!

October 20, 2023

We really appreciate the work of Mark Towe he did a wonderful job for us More

by Shimashahr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Oct 20, 2023 -

Mercedes-Benz of Portland responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again soon.

October 20, 2023

Great communication, Thank You Bella! Most importantly, even unscheduled after a breakdown, they were able to get the repair scheduled and completed within a few days. Extremely elevate More

by RUTHE.JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella was our contact!
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Oct 23, 2023 -

Mercedes-Benz of Portland responded

Ruthe, we're glad to know Bella and our team at Mercedes-Benz of Portland were able to assist you promptly after your breakdown. We always aim for top-notch service! Thanks for the review.

October 18, 2023

Seems like service dept is in training to much turnover. , use to have the service advisor for years. More

by RCKYBRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Oct 20, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share your honest thoughts. While we are sorry to know your usual advisor was not available to work with you today, we would like to assure you each of our advisors have the training and knowledge necessary to provide your vehicle with the quality service it deserves. Should you have any questions or concerns, please don't hesitate to reach out to me directly. Eric Trueblood - Service Manager - 503-228-8351

October 14, 2023

I appreciate the repair that was done well and I didn’t have to go back for the second time. Staff was very professional and honest about what needed to be done on My car. More

by NEGUTS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Avanzado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
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Oct 16, 2023 -

Mercedes-Benz of Portland responded

Thank you for placing your trust in our team to get your vehicles repair completed correctly and promptly. For any future service needs, we hope you will continue to look to Mercedes-Benz of Portland.

October 13, 2023

Mark, my service advisor, made my visit easy and was professional and very knowledgeable. Excellent! More

by diane.raptor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Tanigawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Tower
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Oct 13, 2023 -

Mercedes-Benz of Portland responded

Hi Diane, thank you for taking the time to share this kind shoutout for our team member, Mark! We are happy to have made your visit as easy, knowledgable and professional as possible. Until next time, safe travels!

October 13, 2023

I have found Mark at Mercedes of Portland outstanding to work with as they offer “go the extra mile “ with me on the care and service of my Mercedes. Vince M More

by VINCENTMALONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mekonnen Wossene
Report | Print
Oct 16, 2023 -

Mercedes-Benz of Portland responded

Vincent, it's great to know that Mark and our team at Mercedes-Benz of Portland have been going the extra mile for you. We appreciate your business more than you know, and hope to be serving you again in the future.

October 12, 2023

Took my vehicle in for an odd noise in possibly suspension. Was tricky to diagnose but they didn't give up. Kept me updated every step of the way. Awesome service!!! More

by C.SWORDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Oct 13, 2023 -

Mercedes-Benz of Portland responded

We're glad our team at Mercedes-Benz of Portland was able to help diagnose and fix the issue with your vehicle. Thanks for highlighting their dedication! Safe driving ahead!

October 12, 2023

Service Advisor, Andy Acevedo, is the best! He explained all repairs to me without sounding like he was reading from a manual. Repairs were done in reasonable amount of time and efficient Lyft More

by dnakano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Mercedes-Benz of Portland responded

We're glad to know that Andy provided you with top-notch service at Mercedes-Benz of Portland! It's great to see your appreciation for his explanations and our efficient repair time. We'll be here if you need anything else in the future!

October 10, 2023

Very happy with pre and post sales support from lithia - both Mercedes and mini of Portland More

by Harsha_vardhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Johnson-Grumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosalynn Hallmark, Andrew Fox
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Oct 11, 2023 -

Mercedes-Benz of Portland responded

Hello Harsha, thank you for taking the time to speak from your experience with both Mercedes-Benz of Portland and our sister location, MINI of Portland. Both teams would be happy to get the opportunity to work with you again!

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