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Mercedes-Benz of Portland - Service Center
Portland, OR
1,526 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,526 Reviews of Mercedes-Benz of Portland - Service Center
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February 23, 2025
The lease end process is a nightmare. I called several times and went in and still not done. There was a recall and the parts came and I didn’t get a call about it. Sat down with finance I called several times and went in and still not done. There was a recall and the parts came and I didn’t get a call about it. Sat down with finance and still nothing because a person that would be helping me isn’t there. What about letting the client know beforehand will be great. Just awful customer service. More
by WBANEUELOS78
Verified Customer
February 22, 2025
They go extra mile to please their clients, great customer service and flow up, will recommend them to friends customer service and flow up, will recommend them to friends More
by ASAP1100
Employees Worked With
February 21, 2025
Scheduled time was 9:00AM, my was not pulled in to bay until 10:00AM. Poor communication, already said I would like to schedule another time for transmission firmware update. But technician still did it a until 10:00AM. Poor communication, already said I would like to schedule another time for transmission firmware update. But technician still did it anyway. Service advisor didn’t tell me until 4 hours later. More
by Simon Huang
Employees Worked With
Not even introduced herself
February 21, 2025
Jesus Soria is the best. I won't go anywhere else. Took great care of me. Thank you Victor Creamer I won't go anywhere else. Took great care of me. Thank you Victor Creamer More
by NOEMAIL_6059818
Employees Worked With
February 16, 2025
I had a major issue happen with my car. The dealership took care of everything since I had purchased the extended warranty. It was going to be an expensive repair. It took a little while t The dealership took care of everything since I had purchased the extended warranty. It was going to be an expensive repair. It took a little while to complete. They gave me a loaner car the whole time. Maurice even switched out the electric car for a gas. More
by KM1967CAMARO
Employees Worked With
Other Employees :
My service tech was awesome made sure the car was working correctly before letting us take it home. Not sure his name
February 09, 2025
Service team is pleasant to work with and work results are very good if not excellent. Scheduling repair work is hard through the online and phone automated system - would help if it was easier to reach t are very good if not excellent. Scheduling repair work is hard through the online and phone automated system - would help if it was easier to reach the service team. More
by Chris
Employees Worked With
Rebecca Bray
February 05, 2025
Fantastic service advisor (Maurice). Provided excellent service throughout the process. KUDOS to the service T,EAM. Provided excellent service throughout the process. KUDOS to the service T,EAM. More
by NCPASCUA
Employees Worked With
February 05, 2025
The service department tried to sell me things that my car did not need. They also price gouged things like wipers and fluids. And replaced things I did not ask them to do and charged me for it. car did not need. They also price gouged things like wipers and fluids. And replaced things I did not ask them to do and charged me for it. More
by BEBEPRATT
Employees Worked With
Maurice
February 03, 2025
Poor communication. Dropped car off at 8am for diagnostics and shared that I would need it back by end of day. No word or call back by 4:30 so i had a colleague drop me Dropped car off at 8am for diagnostics and shared that I would need it back by end of day. No word or call back by 4:30 so i had a colleague drop me off at the dealership. They told me they couldn’t find the problem and told me to arrange for drop off the following week so I could have a loaner. I called the advisor to arrange and despite several calls and messages, I still haven’t heard back after 3 weeks. I gave up and took it to a different dealer who provided a loaner and immediately confirmed the issue I was having, and provided regular updates on repair progress. More
by Mbsurvey
Employees Worked With
