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Mercedes-Benz of Portland - Service Center
Portland, OR
1,520 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,520 Reviews of Mercedes-Benz of Portland - Service Center
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February 05, 2025
Fantastic service advisor (Maurice). Provided excellent service throughout the process. KUDOS to the service T,EAM. Provided excellent service throughout the process. KUDOS to the service T,EAM. More
by NCPASCUA
Verified CustomerEmployees Worked With
February 05, 2025
The service department tried to sell me things that my car did not need. They also price gouged things like wipers and fluids. And replaced things I did not ask them to do and charged me for it. car did not need. They also price gouged things like wipers and fluids. And replaced things I did not ask them to do and charged me for it. More
by BEBEPRATT
Employees Worked With
Maurice
February 03, 2025
Poor communication. Dropped car off at 8am for diagnostics and shared that I would need it back by end of day. No word or call back by 4:30 so i had a colleague drop me Dropped car off at 8am for diagnostics and shared that I would need it back by end of day. No word or call back by 4:30 so i had a colleague drop me off at the dealership. They told me they couldn’t find the problem and told me to arrange for drop off the following week so I could have a loaner. I called the advisor to arrange and despite several calls and messages, I still haven’t heard back after 3 weeks. I gave up and took it to a different dealer who provided a loaner and immediately confirmed the issue I was having, and provided regular updates on repair progress. More
by Mbsurvey
Employees Worked With
January 31, 2025
Service is not what it used to be. Car no longer gets cleaned as a courtesy. A concern about a service I paid g do or last time was never addressed. Did not feel welcomed by the person Car no longer gets cleaned as a courtesy. A concern about a service I paid g do or last time was never addressed. Did not feel welcomed by the person assigned to me. You all are slipping. More
by VARGUSPIKE
Employees Worked With
No
January 31, 2025
Brought a certified pre owned car. ..needed new brakes 6 months after purchase. I just don't trust them anymore. I have been driving Mercedes for 20 years and have owned 7 cars...things ..needed new brakes 6 months after purchase. I just don't trust them anymore. I have been driving Mercedes for 20 years and have owned 7 cars...things just are not the same as they used to be More
by Smurphin
Employees Worked With
January 31, 2025
Andy is always responsive, quick, fair and thoughtful when bring car in and need service. when bring car in and need service. More
by SAMMYWINDR23
Employees Worked With
January 20, 2025
They are very professional. All of agents were great. I did not have to wait too long. Overall I was extremely satisfied. All of agents were great. I did not have to wait too long. Overall I was extremely satisfied. More
by UPDATE2
January 16, 2025
Awesome experience at Mercedes Ben of Portland. Kudos to Mitchell Raymer. Appreciate his help in the process. Kudos to Mitchell Raymer. Appreciate his help in the process. More
by SREERAM
January 13, 2025
All parties I worked with in-service were attentive, professional, professional, and engaging and addressed my concerns in a very timely manner. professional, professional, and engaging and addressed my concerns in a very timely manner. More
by Eqe500
