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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,532 Reviews
Call Service Center (971) 340-4573

1,532 Reviews of Mercedes-Benz of Portland - Service Center

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July 21, 2023

Charge me for doing nothing very bad customer service didn't solve the problem change me $300 More

by NOEMAIL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember her name
Report | Print
Jul 25, 2023 -

Mercedes-Benz of Portland responded

Hello, It is concerning to see the feedback you have shared here. When time allows, please consider reaching out to me directly. I would appreciate the opportunity to learn more about your experience and work towards regaining your confidence in our team. 503-228-8351 Eric Trueblood Service Manager

July 21, 2023

Mark Tower is the best service advisor In the world! Totally trust everything he tells me regarding my vehicle! More

by DIANE.CRIPPEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jul 24, 2023 -

Mercedes-Benz of Portland responded

Thank you for your glowing review, Diane! We're delighted to hear that Mark Tower has provided you with such excellent service. We truly value your trust and appreciate your business. We look forward to continuing to serve you at Mercedes-Benz of Portland!

July 17, 2023

Very quick in getting the job done. I appreciate the follow up afterwards. Cozy waiting room. More

by POWERSIMPACT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2023 -

Mercedes-Benz of Portland responded

Thank you for choosing to bring your vehicle to our team at Mercedes-Benz of Portland for service. We are pleased to see you had a comfortable wait and are more than happy to have worked efficiently to get you back on the road. Until your next service, safe travels.

July 17, 2023

They were friendly and did a good job of getting you into the door but they lied about my tail lights and overcharged for items. They wanted another $275 to diagnosis the tail lights telling me they changed More

by CHRISCHRISCLANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
Report | Print
Jul 19, 2023 -

Mercedes-Benz of Portland responded

Hello Chris, I’m concerned to see the feedback you have shared here as our team takes great pride in providing high-quality service to both our customers and their vehicles. When convenient for you, please consider reaching out to me directly. I would like to learn more about the issue you experienced with your tail lights and work towards earning back your confidence. 503-228-8351 Eric Trueblood Service Manager

July 17, 2023

Friendly and responsive, Mercedes of Portland has always handled my maintenance and service needs well. They always get me in and out quickly. More

by KEN.BODDIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
Report | Print
Jul 18, 2023 -

Mercedes-Benz of Portland responded

Thank you for the loyalty you have shown our service team, Ken. Providing you with quality and timely service has been our pleasure and we look forward to continuing to provide it for years to come. Safe travels!

July 16, 2023

Great! Great! Great! Great! Great! Great great great great great great great great great great More

by Annie.l.harvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jul 18, 2023 -

Mercedes-Benz of Portland responded

Hey Annie, it is a pleasure to know our team provided you with a great experience. We appreciate the kind review and hope to have you back at Mercedes-Benz of Portland for any future needs.

July 15, 2023

The service agents are friendly and helpful and completed the work in the time frame promised. More

by HEATHER.WISWALL16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Jul 18, 2023 -

Mercedes-Benz of Portland responded

Hey Heather, thank you for choosing to bring your vehicle to our team at Mercedes-Benz of Portland for service. We are more than happy to have provided you with quality and timely service. Until your next visit, safe travels.

July 15, 2023

Terrible service Rude Too expensive when you can get done bettee at orher mb dealers Quality has gone Downhill! More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cecilia
Report | Print
Jul 17, 2023 -

Mercedes-Benz of Portland responded

JJ, It is unfortunate to see the feedback you have shared here, as your business is greatly valued by our team. When time allows, I hope you will consider contacting me directly using the information below. I hope to learn more about your concerns and work towards a positive outcome soon. 503-228-8351 Eric Trueblood Service Manager

July 14, 2023

Great customer service. Helped with everything I needed thoroughly and felt welcomed. Answered all questions I had More

by PATRICKPEI8659
Recommend Dealer
Yes
Employees Worked With
Cecilia Salgado
Report | Print
Jul 14, 2023 -

Mercedes-Benz of Portland responded

Thank you for your kind words and positive feedback. We are delighted to hear that you had a great experience with our customer service team at Mercedes-Benz of Portland and that they were able to assist you thoroughly, making you feel welcomed and addressing all your questions. We appreciate your business and look forward to serving you again in the future.

July 12, 2023

Courteous, you need to make schedule your appointment as soon as you get your coupon for 25% off. Otherwise it expires and at $ 922.00 it would have helped alot...especially since I need new car mats,and a More

by AM3BI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia , Sean Popplewell
Report | Print
Jul 12, 2023 -

Mercedes-Benz of Portland responded

Thank you for choosing to bring your vehicle to our team here at Mercedes-Benz of Portland. While we are sorry to know the coupon you received had expired by the time of your appointment, we are pleased to read you will now be requesting your appointment before the expiration time of the coupons you receive. We look forward to having the opportunity to work with you again down the road.

Jul 12, 2023 -

AM3BI responded

We generally service our Mercedes Benz when the service indicator tells us its time and not based on the expiration of a coupon. We live far from town and it represents a major commitment (pretty much an entire day) to devote time to coming downtown for service. We utilize the dealership for their expertise and ready availability of parts - not for cost savings. We were disappointed that MB chose not to honor the coupon (especially as noted that the service charges approached $1000). This is not the first incidence of a coupon arriving right AFTER a substantial bill and expiring before the next service was due. We own multiple cars from another German manufacturer and have them serviced at the dealer in Beaverton. Gratefully, they provide a curtesy vehicle at no charge which gets us in and out of town quickly while the service can be performed without the rush of getting the car back ASAP. Perhaps someday Mercedes Benz will offer us a similar option. Until then we'll likely continue this dance of "Thanks for recently servicing your car with us - here's a discount coupon that's likely to expire before your next service"!

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