Mercedes-Benz of Portland - Service Center

Not so good experience. I’ve had my car in three times now. The issue has not been resolved yet I wa charged. Mark lacked common politeness and I’ve left multiple messages f I’ve had my car in three times now. The issue has not been resolved yet I wa charged. Mark lacked common politeness and I’ve left multiple messages for both the service managers day after day with no returned call or resolution More

I am a very unhappy customer, My service has always been good but not this time. You have had my car for 5 days for what was to be a 2 day job and I have had no communication except when I called trying to good but not this time. You have had my car for 5 days for what was to be a 2 day job and I have had no communication except when I called trying to get some information but got none. I am really upset and have had to cancel appointments, and the only person I have been able to talk to is the person answering the phones. WHAT KIND OF CUSTOMER SERVICE IS THIS? The person that picked up my car for very nice and courteous. More

This is my second time visiting the service center and it was completely different from my first visit. The first visit I came in because of some weird sounds coming from my tire whilst turning. I took it in was completely different from my first visit. The first visit I came in because of some weird sounds coming from my tire whilst turning. I took it in and they claimed to have checked it but it still made the same noises — and, they didn’t even fill up my tires to the correct amount. This time around I had a new service representative and she was quick, attentive, and provided much more customer service than the last person. Unfortunately, I don’t feel welcomed when I come to this particular location ever, but her customer service made me feel like someone actually cared about me as a customer. The job was done quick and well. More