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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,526 Reviews
Call Service Center (971) 340-4573

1,526 Reviews of Mercedes-Benz of Portland - Service Center

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February 15, 2023

Great people and good mechanics. Problem is parts. They just don’t or can’t keep a good stick in the system. More

by ATTPHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share this candid feedback, while your concern is understood, we hope you will understand parts availability is out of our teams hands. Please don't hesitate to reach out should you have any further questions.

February 15, 2023

I went to service my AMG and the service department was very awkward and not very inviting. They didn't have a receptionist so you kind of stand there until someone lifts their head off their desk and ackn More

by Linda Andrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 15, 2023

They were helpful and completed the job in a timely manner. Easy to work with. More

by J.KOBBERVIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Feb 16, 2023 -

Mercedes-Benz of Portland responded

Providing timely and helpful service was our pleasure! Thank you for taking the time to highlight these aspects of your visit. Our team looks forward to providing this same great level of care during your next visit.

February 14, 2023

Great fast and hasn’t had problems since and did everything under their two year part warranty. More

by Ostvikbrayden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mekonnen Wossene
Report | Print
Feb 15, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share the experience you have had with your vehicle and utilization of our 2 year parts warranty! It has been a pleasure having you as a customer her at Mercedes-Benz of Portland. Please don't hesitate to reach out should any need arise down the road.

February 14, 2023

People were very nice and courteous, but the charges/fees were too expensive. Though everyone was nice,the fees, considering how expensive life is right now, were outrages. More

by lveronica35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Popplewell
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February 13, 2023

Responded quickly to My concern that the issue had not been resolved after my initial visit. Rod was very helpful and accommodating. More

by JULIE_STAFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Feb 14, 2023 -

Mercedes-Benz of Portland responded

Hi Julie, our team is happy to have reached out and ensured your concerns were resolved! We greatly appreciate you taking the time to update your feedback, and will be sure to pass your kind comments along to Rod. Have a great Valentine's Day!

February 13, 2023

They deliver on the brand. High quality, start to finish. Customer service as you would expect from a premier brand. More

by THESANDINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Rod Soprito
Report | Print
Feb 14, 2023 -

Mercedes-Benz of Portland responded

Thank you for sharing your thoughts in regards to our high-quality service and customer care. This is something our team is proud to provide to each of our customers. We hope to have you back at Mercedes-Benz of Portalnd in the future, and would like to wish you a happy Valentine's Day!

February 10, 2023

They are honest and reliable, The best technical support I have ever met in years. More

by DANR511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Acelar
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Feb 14, 2023 -

Mercedes-Benz of Portland responded

Thank you for sharing your experience with our team at Mercedes-Benz of Portland. I'm please to see you were provided with honest and reliable assistance at the time of your visit, and hope you will allow our team the opportunity to work with you again in the future. Have a great valentines day!

February 09, 2023

No updates from earlier comments xxx xxxx xxxx vvvv bbbbn mmmmm mm n kk opppomm ggg More

by md.mulholland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey, Mark Tower, Sean Popplewell
Report | Print
Feb 09, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share this positive rating! Our team at Mercedes-Benz of Portland appreciates your feedback and hopes to earn that fifth star during your next visit.

February 09, 2023

Helped us with our recall and provided answers to our questions. Appreciate the help, thank you More

by dna1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Popplewell
Report | Print
Feb 09, 2023 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle in for recall maintenance. Our team is happy to have addressed your questions. Please don't hesitate to reach out should any future needs arise. We look forward to your next visit here at Mercedes-Benz of Portland.

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