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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,522 Reviews

1,522 Reviews of Mercedes-Benz of Portland - Service Center

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July 15, 2022

Polite people were quick to be sure I've been helped soon after I arrived. Everything that was proposed to be done or found during the maintenance was explained and cleared before the work was done. More

by EUPHONIOUS.WHALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Soprito
Jul 18, 2022 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to Mercedes-Benz of Portland for service. Our team is happy to have kept you up to date throughout your appointment. We look forward to continuing to assist you with any future needs.

July 15, 2022

I called to replace a damaged tire that needed to be ordered and delivered to the dealership. The tire was delayed twice but communication of the delays was phenomenal. More

by ELWOOD.COSLETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean poppelwell 5 stars
Jul 18, 2022 -

Mercedes-Benz of Portland responded

Hello, we truly appreciate your understanding in that the shipping of this item was simply out of our hands. Our team is happy to have kept you updated and we hope to assist you with any future needs.

July 15, 2022

Attentive professional staff. Pleasant very clean environment. Efficient handling of service from appointment scheduling to car being returned. Patience for questions too. More

by S B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Jul 18, 2022 -

Mercedes-Benz of Portland responded

Hello, thank you for sharing all of these positive observations following your recent service. I couldn't be happier to see you have been provided with an attentive, professional and efficient experience here at Mercedes-Benz of Portland.

July 15, 2022

Thank you for making sure we had a loaner car this time while our E class was being serviced in june, We have 2 Mercedes’ Benz and the maintenance is not cheap what so ever. It’s very calming and helpfu More

by GREGG776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Acecavdo
Jul 18, 2022 -

Mercedes-Benz of Portland responded

Hi Greg, our team is happy to have had your back when your vehicles needed maintenance. We truly appreciate you taking the time to share these thoughts with us, and our team looks forward to assisting you with any future needs.

July 14, 2022

I continue to take my car in but the issues has not been fixed. That second trip in and I was told I just needed a new gas cap after the first trip cost $1700. Filled up with gas and it still smells like fu More

by SARAH QUAY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mo Abujamous, Mark Tower
July 14, 2022

Use to be better. Needs to improve because the Mercedes Benz name means quality. The service I received this time wasn’t it More

by SKKYY05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Tower
July 14, 2022

I love your dealership ! Several times you’ve helped me with no charge . Everyone there is upbeat . More

by PEGGYBARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Mercedes-Benz of Portland responded

Hi Peggy, thank you for choosing Mercedes-Benz of Portland. Our team is always happy to help and we look forward to assisting with any future needs.

July 14, 2022

Great service department - always kind, efficient and willing to give me a ride on their shuttle . More

by MKEHOE03
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey
Jul 18, 2022 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to our team here at Mercedes-Benz of Portland for service. We are happy to assist in ensuring your appointment is as convenient as possible and would like to thank you for the kind review.

July 14, 2022

It was really great working with Rod Soprito. He took good care of me and recommended necessary maintenance. I really appreciated the discounts he found for me! More

by JAZZYJAN8826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Jul 18, 2022 -

Mercedes-Benz of Portland responded

Hi Jan, thank you for sharing your experience with our team member, Rod! We are pleased he was able to share all known discounts with you. Our team is already looking forward to your next service.

July 13, 2022

I don't feel like the service writer listens to me. When I have to come back more than once to solve a problem, and then I made to feel like it was my fault, I am less than satisfied. More

by BERNHILD70
Recommend Dealer
No
Employees Worked With
Mark Tower
Jul 13, 2022 -

Mercedes-Benz of Portland responded

We do not respond to negative service reviews for this store.

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